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“Overall recommended”

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Sol Pelicanos Ocas by by Melia
Ranked #35 of 192 Hotels in Benidorm
Certificate of Excellence
Reviewed 21 September 2017

Having booked after a positive review from friends, we found the hotel to be very centrally located, with several bars, shops, indoor markets nearby, and only a short walk to the beach. Our room itself was comfortable, with air conditioning, balcony etc. But disappointed that there was only ONE electrical socket - in the bathroom, and none in the room at all. These days, when everything needs recharging, we found this very inconvenient!
Also annoying - water is not made available at any meal (unless fully inclusive) and a hot drink after dinner is not available -even if you are fully inclusive!
The buffet for both breakfast and dinner has a lot of choice, and catered for all tastes.
Overall, we would recommend this hotel.

Room Tip: Take a comfortable pillow! And leave anything rechargeable at home!!
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  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
2  Thank sharonjanew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dav_SolPel, Guest Experience Department at Sol Pelicanos Ocas by by Melia, responded to this reviewResponded 22 September 2017

Dear sharonjanew, thank you for having chosen us for your stay in Benidorm and for your very kind comments. Also, thank you for sharing here your experience we are sure it is going to be very helpful for other people and at the same time for us, as we can know if we are working in the correct way. It is good to know that you recommend us, mainly because our central location and our buffet, which we really appreciate!! We deeply regret about socket, this winter Sol rooms will be renewed and more sockets implemented. We would like to see you back soon; till then, best regards. David Castro

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Reviewed 21 September 2017 via mobile

I have been coming to Benidorm for many years and I have to say that this is one of the best hotels we have stayed in, so much that we are returning October 2017. We originally booked the Sol Room but had seen the Superior Room online but decided that the Sol Rooms looked fine. When we checked in and went to our Sol Room and decided we wanted to upgrade to the Superior room as the room was more basic than expected. The Sol Room is slightly dated but very clean this was just personal preference. The Superior Rooms are clean and modern and seem much bigger than the Sol Rooms. I love the fact we had a fridge in our room. The staff and entertainment are fantastic. The pools and facilities speak for themselves.

Stayed: October 2016, travelled with family
Thank LauraRob88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dav_SolPel, Guest Experience Department at Sol Pelicanos Ocas by by Melia, responded to this reviewResponded 22 September 2017

Dear LauraRob88, thanks so much for your feedback. We are glad to read that we are one of the best hotels we stayed, this is one of our major targets, make our guests have fantastic stays and desire of coming back. Our staff will appreciate much your words about us, we really thank you!! We would like to have you back soon!! Till then, best regards. David Castro.

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Reviewed 21 September 2017

Stayed for a week all inclusive would definatly stay again. Food was very good plenty of choice every day sometimes could do with being hotter snack bar was very good too...it's a very good 3star hotel not a pretentious 4 star

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
Thank Martin5463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dav_SolPel, Guest Experience Department at Sol Pelicanos Ocas by by Melia, responded to this reviewResponded 22 September 2017

Hi Martin5463, many thanks on behalf of all the staff of Sol Pelicanos Ocas for so fabulous and positive lines about us!! It seems like we have managed to achieve your satisfaction and this is the best rewards we can receive from our customers!! Every single member of the staff has in mind the satisfaction of our guests, as you could see. We will be pleased to see you again if you come back. Until then, we send you our best regards. David Castro.

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Reviewed 21 September 2017

The room was ok, modern, great balcony, some marks on ways, towels had holes in them.

Pools great for everyone! Staff friendly until something was wrong.

Food - where do I start, not only do they serve strange combinations, pig trotters and six type of croquettes but they had food out for hours uncovered. I found a fly in my cake! Dirty glasses, plastic from tea bags packets in served drinks. I saw a women catch drips from slush and then put them back in the top. URGH!

Both me and my partner become unwell here with food poisoning. I think this was from rice and other food left out uncovered and then new food put on top of old. I actually thought I was going to die, never felt so unwell. I phoned down to tell reception and ask for some more toilet roll and water. There response was we do not do room service. They did not care that we had a young baby with us who like us needed the water.

We didn't eat in the restaurant after that, despite paying for all inclusive.

Room Tip: Floor 6 had great Pool View -
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  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Caitlin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dav_SolPel, Guest Experience Department at Sol Pelicanos Ocas by by Melia, responded to this reviewResponded 22 September 2017

Dear Caitlin S, we are so sorry if you got this bad image from our hotel and staff. We would like to know about your issues while you were here, in order to make you feel better, and know more about it. Maybe we could helped you. About the food, we deeply regret you felt sick, but we have 1600 daily guests using our restaurants and no more episodes like yours were reported last month. We have to pass every week several Health and Safety controls made by external companies, which are so meticulous. Also, we really don't have room service, but also bars are closed at night, so it is impossible for our night staff to provide any drink; that's why we have vending machines which have water and are they are available 24/7. We would like to have you back someday, and try to help you having a better experience. We send to you our best regards. David Castro.

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Reviewed 21 September 2017

We had a great holiday ,hotel very clean great pool ,probably as we went outside the school summer term ,their was always plenty of free sunbeds ,food was always hot but was not kept topped up quick enough due to I believe a lack of staff on occasions a lot of trays were empty ..allowing smoking around the pools spoilt it for us our room was comfortable except our double bed was just two singles pushed together which isn't what we are used to ..Hotel in a great location we had a view of the small pool in ocas and Could see the ocean as we was on the top floor ...never had any contact with the room servicer but she did a good job ....

Room Tip: If a double room beds should have a mattress topper to join them ..
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  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank anthonydavidb2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dav_SolPel, Guest Experience Department at Sol Pelicanos Ocas by by Melia, responded to this reviewResponded 22 September 2017

Hi anthonydavidb2017, thanks for leaving us a feedback of your great holiday among us. We see in your lines that you were mostly satisfied, overall with our cleanliness, food and central location, which are wonderful news to us!! About the smoking, next to children pools there are non smoking zones. We hope to see you back someday. Best regards. David Castro.

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Additional Information about Sol Pelicanos Ocas by by Melia

Address: C/ Gerona 45, 03503 Benidorm, Spain
Phone Number:
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#16 On the Beach Hotel in Benidorm
#18 Best Value Hotel in Benidorm
#25 Family Hotel in Benidorm
#38 Romantic Hotel in Benidorm
Price Range: €45 - €135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sol Pelicanos Ocas by by Melia 3*
Number of rooms: 783
Official Description (provided by the hotel):
Sol by Melia present Sol Pelícanos Ocas is situated in Benidorm, in Rincon de Loix, 300m from the magnificent Levante Beach and close to the shopping and leisure areas. Ideal for a family holiday. Its climate, its beaches, nightlife and a variety of theme parks, Benidorm become a destination where you can enjoy all year round. The complex has 5 swimming pools, one lagoon-style where guests can enjoy a Jacuzzi area, and the Bar Caribbean (July and August). Its cuisine offers international themed buffets, areas dedicated to local specialties, different bars and cocktail bars and a complete Snack Bar where you can discover the advantages of All Inclusive. You can also enjoy our full program of sports and fitness activities for adults and evening shows inspired by Broadway musicals. program of activities for children and childcare facilities, playground area games room are some of the proposals for our youngest guests. ... more   less 
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Also Known As:
Sol Pelicanos Ocas Benidorm
Pelicanos Hotel Benidorm
Sol Melia Benidorm
Sol Pelicanos Benidorm
Pelicanos Benidorm
Benidorm Hotel Pelicanos
Benidorm Sol Pelicanos
Hotel Sol Pelicanos Ocas

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