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Reviews (1,377)
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Traveller rating
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All reviews great location junior suite large car lovely hotel the hotel car park sea view central location restaurants and shops the air conditioning coffee machine port area tapas breakfast was excellent short break harbour terrace nh
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6 - 11 of 1,377 reviews
Reviewed 16 April 2022

Great hotel - returned for the second time and probably will return again - the staff are excellent - the extra 'health' measures are reassuring in these difficult times, I have stayed here on both business and pleasure

Date of stay: April 2022
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Review collected in partnership with NH Hotels
Thank Discover10733876656
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 March 2022

The hotel is a great location to see the sights of Cartagena and the surrounding areas . However, parking everywhere is expensive and the best deal we got for parking nearby was €95 for a week so cost can mount up .
We stayed on a B&B basis and the breakfasts are excellent with plenty of fresh fruits , breads, cereals and cooked items - couldn’t fault it .
Our room had some issues however ; although it was a no smoking hotel , there was a very strong smell of smoke on the 3rd floor and although we mentioned it , it didn’t improve . The air conditioning and extraction fan wasn’t working in our room .
The room and the hotel was very clean , however , with cleaning bedding and towels every day . The room had a useful fridge .

Room tip: Quieter rooms to front of hotel as ones around the side/ back are near the bars and restaurants which are open until late
Date of stay: March 2022
    • Rooms
    • Cleanliness
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Thank Christine B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 25 March 2022 via mobile

Great location but definitely not worth 4 stars. The rooms were extremely hot and the hotel basically told us (group of 16 rooms) to open the windows but then the noise outside doesn’t allow for a good night sleep. The doors don’t have a silent closing system so everyone just keeps slamming them until about 3am and then the cleaning staff resumes at 6am slamming doors and communicating extremely loudly not respecting customers at all. I stayed a working week and have never slept this badly. The last night I didn’t sleep at all due to the heat and noise levels. It’s just unacceptable. The rooms are tired; wall paper peeling off and taps in showers (I’m speaking for all people in our group) that are loose. Most reception and restaurant staff are lovely but their knowledge of English is appalling. Breakfast is very nice and divers but the restaurant is very clinical and uninviting. I would look elsewhere next time if I needed to stay in Cartagena.

Room tip: Go elsewhere.
Date of stay: March 2022
Trip type: Travelled on business
Thank nickvn
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 March 2022

Excellent hotel and staff - highly recommend! Location is perfect - walk to everything. Hotel is quiet, comfortable and the staff was extremely helpful. On site parking is nice if you are driving. Breakfast was excellent also.

Date of stay: March 2022
  • Trip type: Travelled on business
    • Value
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Review collected in partnership with NH Hotels
Thank davidpA548RB
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 8 March 2022

Very nice lobby and for a change we did not have steps to climb to enter the hotel. Our room was a handicap room with a walk-in shower. All but two of their rooms have tub/showers. Unfortunately, water always leaked out of the shower doors soaking the floor. We also had a king bed with nice pillows and bedding The room had a large desk with lamp and outlets for phones and computers. They did not provide any luggage racks. I spread my suitcase in the closet and my spouse put hers on top of the refrigerator. They did not provide a coffee pot or fixings. They did have body wash, shampoo, and lotion, but no place to put anything in the shower unless you put it on the floor. Could not get the temperature adjusted so the room was cold. Tried to adjust the heat in our room with no results. Checked with front desk and we were advised management has not turned on the heat yet for this season. We requested an adjustment to our bill to reflect the service not provided.

Date of stay: February 2022
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1  Thank Ronald L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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