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Reviewed 20 September 2017 via mobile

We were staying in the apartments part (separate from the main hotel) for our wedding in Madrid. Despite having 4* on the entrance to the apartments block it was only 3* really. Seemed like the room was not cleaned properly after the previous guests, the furniture is quite worn out. A lot of things were not really functioning (had to call for somebody to fix the light switcher, for example). TV in jacuzzi (yes, there is a screen there) doesn't work even though jacuzzi itself seems to work fine. But nevertheless, the stay was totally fine if we say that this is a 3* hotel without anything indicating the wish to become 4*. The location is good, the balcony is fine for Madrid. So we were more or less satisfied with our stay.

The staff is very helpful and welcoming and all our needs were addressed promptly.

Stayed: September 2017, travelled as a couple
Thank DenysM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2017

I should have originally stayed in their sister hotel, but they offered me an upgrade, because there was some problem with a balcony. It was very kind and professional.
Their staff is nice and attentive, mainly the young lady with tattoos, who had the night shift during my stay.
Althought the rooms are very small, they are quite cozy. It would be nice, if they just could add some shelfs in the shower. There is no place to put shampoo or anything.
All in all it was a pleasant stay and I would recommend this place.

  • Stayed: August 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Jolana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2017 via mobile

This hotel did not disappoint. Stayed for two nights while my partner and I were in madrid after a trip home visiting family. The hotel was within walking distance from the city centre. The room was super clean and so quirky. We absolutely loved it. Staff were so helpful and booked an airport shuttle for us for €30. The breakfast was included and consisted of a savoury and sweet option, both were equally good!! We would absolutely come back if we were to visit Madrid again, I only wish we could've stayed longer!

Stayed: July 2017, travelled as a couple
Thank AislingT2208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direct-Comercial, Director Comercial at Hotel Abalu, responded to this reviewResponded 3 July 2017

Dear Guest,

Thanks a lot for your feedback. We are really happy you had a memorable experience with us. Hope to welcome you very soon!
Regards,
Director Comercial

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2017

The room is very strange, the shower is at the entrance of the room – very not privet.
We upgrade to a bigger room + porch, but the room was still small and the porch was not available since the air condition was there
The WIFI was very poor
Breakfast served from 09:00 (how come?) and the breakfast was very humble and not justifies the price (7.5€ per person) you can get coffee + sandwich outside in a better price (less then 4€)
We had a plumbing problem in the shower that was not fixed while our staying.
The best thing in this Hotel is his location and price (we paid 490$ for 4 nights)

Good Location, very close to the Gran via st.

  • Stayed: June 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank RavitM22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2017

I must about I booked this hotel on its quirkiness and it did not disapont. Its located just off the centre of Madrid very near to the Noviciado metro so its easy to get to from the airport or to get anywhere else in the city. Staff are helpful, we arrived early and they looked after our bags while we had a look around. The room is amazing and has everything, a really good shower, coffee machine, fridge, safe, TV and most importantly air conditioning and a fan. The breakfast is really good, simple but adequate and good quality. Definitely worth the price for the stay.

Room Tip: The street outside is noisy as its lively but the double glazing works well.
  • Stayed: June 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank roadrun67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direct-Comercial, Director Comercial at Hotel Abalu, responded to this reviewResponded 25 July 2017

Dear Guest,

First of all, we would like to thank you for taking part of your time to share your experience with us. It makes us very happy to receive such a positive comment. We are very glad that you could have a pleasant your stay at Abalu Hotels and enjoy the neighbourhood. We hope to have you back soon with us.
We are looking forward to host you again.
Regards,
Director Comercial

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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