We were staying in the apartments part (separate from the main hotel) for our wedding in Madrid. Despite having 4* on the entrance to the apartments block it was only 3* really. Seemed like the room was not cleaned properly after the previous guests, the furniture is quite worn out. A lot of things were not really functioning (had to call for somebody to fix the light switcher, for example). TV in jacuzzi (yes, there is a screen there) doesn't work even though jacuzzi itself seems to work fine. But nevertheless, the stay was totally fine if we say that this is a 3* hotel without anything indicating the wish to become 4*. The location is good, the balcony is fine for Madrid. So we were more or less satisfied with our stay.
The staff is very helpful and welcoming and all our needs were addressed promptly.More
- Free Wifi