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All reviews neptune fountain great location estado puro guest relations tapas thyssen bornemisza reina sofia botanical gardens within walking distance the ritz taxi stand atocha train station inside room breakfast buffet short walk superior room nespresso machine
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Reviewed 7 May 2016

Awesome hotel, very well located near Retiro parque, museums and the shopping streets.
Awesome breakfast, this can be your main meal for the day if needed (tourists with little time to stop at lunch :))
Strongly recommended

Date of stay: April 2016
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Juliette_1007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lilian F, Director de Relaciones con Clientes at NH Collection Paseo del Prado, responded to this reviewResponded 9 May 2016

Dear Juliette,

The all NH Collection Madrid Paseo del Prado team appreciate your kind feedback.

It is always a pleasure to hear that our guest are enjoying the stay with us!

We remain at your disposal and look forward to welcome you back very soon.

My best regards,

Lilian Ferrer
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2016 via mobile

The location, across from Prado is great, the staff, superb, the rooms, while clean, are
In need of updating. The walls were scuffed and the carpets were redolent of cleaning fluid a familiar smell from other hotels trying to rid rooms from the years of smoking in rooms.

Date of stay: May 2016
Trip type: Travelled with family
Thank FreeSpiritWandering
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pablo R, Guest Relations at NH Collection Paseo del Prado, responded to this reviewResponded 7 May 2016

Dear FreeSpiritWandering,

Thank you very much for your feedback and for taking the time to share your impression about us with the rest of the Tripadvisor users.

We are really happy to learn that you have enjoyed the location and the friendliness and professionalism of our team and we also happy to take your feedback on board so to keep improving where possible . Are comments like yours what motivate us and makes us better every day and therefore, we thank you for it.

Looking forward to welcome you back in the near future.

Warmest regards

Pablo Rodríguez
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2016

Good hotel and great location. Rooms are clean and comfortable. Staff is friendly and helpful. THe tee and coffee maker in the room is appreacieted when you want to relax in your room. The breakfast buffet is first class.

Date of stay: April 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank peterJ621JA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pablo R, Guest Relations at NH Collection Paseo del Prado, responded to this reviewResponded 30 April 2016

Dear peterJ621JA,

Thank you for taking the time to share your impressions about the hotel with the rest of the Tripadvisor users.

It is very rewarding for us to learn that we have exceeded your expectations and that your stay was first class.

Hopefully we will have the chance to provide you with another great service in due course.

Warm regards

Pablo Rodriguez
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2016

The hotel was located right next to the Prado. It was central to all of the places we wanted to see. We had a view of the lovely fountain. Even though the square had lots of activity we found the hotel very quiet. The room was comfortable with a great shower. I am disappointed that breakfast was not included and the price for the buffet breakfast I thought was very expensive. So we passed. The staff was very helpful. I also thought the internet was very slow and expected better internet for this level of hotel.

Date of stay: April 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pablo R, Guest Relations at NH Collection Paseo del Prado, responded to this reviewResponded 30 April 2016

Dear Kim A

Thank you so much for taking the time to share your impressions about the hotel with the rest of the Tripadvisor users.

We are very glad that you have enjoyed the location and the view from your room, as well as the quietness of it. Also that you have enjoyed the rainshower in the bathroom.

We take into account your feedback with regards of internet within our premises. Please note that additionally to the regular internet conection, we also have a Premium conection available for our customers.

We look forard to wwelcome you back to the hotel in due time to provide you with another great experience.

Warm regards

Pablo Rodríguez
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2016

Stayed here with my wife for four nights. The location is wonderful to get to many of the major Madrid sites - Prado, Reina Sofia, Parque Retrio - and is walkable to just about anywhere in central/old Madrid. The staff are exceptionally lovely and helpful -- Lilian, the concierge, in particular was terrific. She provided excellent recommendations for restaurants, moving around the city, etc. We had a lovely stay.

Room tip: Get a junior suite with a king bed. Excellent views of the plaza and king beds -- worth the extra money.
Date of stay: April 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Peter30Downing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pablo R, Guest Relations at NH Collection Paseo del Prado, responded to this reviewResponded 30 April 2016

Dear Peter30Downing,

First and foremost thank you very much for taking the time to share your impressions about the hotel with the rest of the Tripadvisor users.

We are very pleased to learn that you have enjoyed your stay with us so much and that you have appreciated the location specially.

I also would like to extend our appreciation about your comments regarding the team, and specially Lilian, who have managed to make your stay special and unique!

We look forard to welcome you back to the hotel in the near future.

Warmest regards

Pablo Rodríguez
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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