I used this hotel many times and every time it got worse and worse. Finally last week when I came they gave me unacceptable room and when I complained they moved me up and down with all my luggage to even more terrible rooms. Finally when I already extremely complained a young boy at the reception yelled at mi and called me band names and finally he went out from his desk and pushed me saying "f... off" I have my own problems you ugly piece of... Could you imagine?! I wanted to call police but as it was very late and I drove 700 km and then had a full working day, I ate it. Next day I complained at the reception said the they have to call police (As they have camera at the reception and could see all what happened). They said that NOTHING special happened and they can change me to better room (to the room I made reservation for). I left my phone at the reception asking that a director or manager call me and nobody called nobody apologized, nothing happened. The same rude receptionist I saw in two days back at the reception. So I cancelled all my future trips to this hotel and do not recommend it to nobody. Firslty location is dreadful. I is in the middle of nowhere. Second parking is not secure, it is like a street parking. Thirdly it is very noisy as there is a school in front of it and buses starting their noise at 06 am. Fourthly the restaurant is bad, dirty and food is uneatable. And on top cleaning in the rooms are getting worse and worse to be now a border line to no star hotel.
- Official Description (provided by the hotel):
- The Eurostars Zarzuela Park hotel in Madrid, a hotel comprising three buildings in English style, placed around a large garden with a swimming pool and paddle-tennis courts, where you can enjoy the silence and tranquility of the large expanses of green that surround us. ... more less
- Reservation Options:
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- Also Known As:
- Eurostars Zarzuela Park Madrid
- Eurostars Zarzuela Park Hotel Madrid