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“Excellent Service and Perfect Location”
Review of Gran Melia Fenix

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Gran Melia Fenix
Ranked #35 of 438 Hotels in Madrid
Certificate of Excellence
Reviewed 21 January 2012

A great hotel in the perfect spot of Madrid with an excellent staff willing to help and direct tourists all day long. The red carpet service located on the 6th and 7th floor is the best choice. Here are located the best rooms in the hotel. The Staff is very friendly, excellent food and very convenient for business or pleasure. This is a 5 stars hotel without a doubt. I hope I can come back soon.

Room Tip: Make sure to pick the red carpet service. Rooms located in the six and seven floor are the best and...
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  • Stayed: July 2011, travelled as a couple
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Thank lbaena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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992 - 996 of 2,207 reviews

Reviewed 21 January 2012

I have been going to the Fenix for the last 12 years almost every year.
I didn't go last year. I found it better, much better.
The service improves which is a lot to say. How do you improve something that was almost perfect? With attention to the minimum details.
The bar has been remodeled. Many people say is the best bar in Madrid.
The rest remain in the same place looking to satisfy its cadre of loyal customers.

  • Stayed: January 2012
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Thank enriquedemarchena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2012

My wife and I, along with another couple stayed at the Gran Melia Fenix for 5 nights at the end of August 2011 to celebrate my birthday. From the moment we arrived all the staff were very friendly, helpful and courteous throughout our stay. We stayed in the Grand premium with whirlpool rooms on the red level and were very pleased with them. When we had originally booked the rooms , our information said that the red level bar was open from 5pm, but after arriving we were informed that this had been extended from 1pm, which we thought offered exceptional value for money.
The hotel itself is a classy hotel with some lovely rooms, such as where breakfast is served. The food was excellent, an all in all we wouldn't hesitate to return.

Thank you to all the management for all the extra little touches that help make our stay a special one :) A special thanks to Jaime Santiago for arranging our stay & upgrades with superb efficiency.

  • Stayed: August 2011, travelled as a couple
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1  Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2012

Except for the room being small, this true five star hotel is in a wonderful position. The smartest area . Quiet street, walk to the best shops, restaurants and the terrific food market 100 meters up the road.
Very efficient and helpful staff and a great big bar with interesting drinks and an outside area.

Room Tip: If you can afford it, choose a bigger room
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  • Stayed: June 2011, travelled as a couple
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1  Thank Conniegreyvensteyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2012

A marvelous hotel with a wonderful luxurious feeling, superbly furnished rooms, fabulous bathrooms and incredible service. We paid extra for breakfast but it was worth it. I would recommend this hotel to anyone who wants to be treated wonderfully and in great surroundings in a terrific neighborhood.

Room Tip: My tip is just go there. A bit expensive but worth it.
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  • Stayed: December 2011, travelled as a couple
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1  Thank bakfar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gran Melia Fenix

Address: Hermosilla 2 | Plaza De Colon, 28001 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Madrid
#12 Romantic Hotel in Madrid
#21 Family Hotel in Madrid
#29 Luxury Hotel in Madrid
Price Range: €172 - €409 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Fenix 5*
Number of rooms: 203
Official Description (provided by the hotel):
Uniquely located on the Plaza de Colon, the Hotel Gran Melia Fenix is a reference of the finest in the city's hotel industry, and member of the exclusive group of The Leading Hotels of the World. With its famous DRY Cosmopolitan Bar by Javier de las Muelas, it is the foremost example of luxury and service with all of the Spanish charisma.Its magnificent location in the exclusive Salamanca neighbourhood, in the heart of the financial district and surrounded by the famous streets of Serrano, Velazquez, Goya and on the Paseo of la Castellana. ... more   less 
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Also Known As:
Gran Melia Fenix Hotel Madrid
Gran Melia Madrid
Gran Melia Hotel Madrid

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