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“Excellent choice in Madrid” 5 of 5 bubbles
Review of Hotel Orfila

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Hotel Orfila
Ranked #1 of 444 Hotels in Madrid
Certificate of Excellence
Agrelo, Mendoza
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Excellent choice in Madrid”
5 of 5 bubbles Reviewed 4 December 2011

Hotel Orfila is located in a priviledged area. A very quiet 1 block street (calle Orfila) near Paseo de la Castellana and Colon square. At night you cannot hear a single noise, which is very much appreciated for such a big city as Madrid. Breakfast is taken in a beautiful room overlooking a manicured winter garden (just gorgeous!). Privacy is the word that most describes this petit hotel. Service is wonderful, always cheerful, ready to help. Chef David makes wonderful chocolates and superb modern yet tasty food. Rooms are very well appointed with extra towels, bidet soap & small towels, facials, comfortable robes and branded amenities. Our stay was too short unfortunately, we hope to come back soon as we had a great time at this hotel. It felt more than our home. Thank you Severino, Mr. Garcia and the friendly & warm staff at Hotel Orfila.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DiscoverMendoza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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907 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (138)
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English first
San Francisco, California
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 16 November 2011

The minute we entered the small elegant lobby of the Hotel Orfila, the man at the reception desk, whose named turned out to be David, called out our name. Mind you, he had never set eyes on us before. But he had decided that given our decidedly American look and feel, we must indeed be who indeed we are.

It was a clever parlor trick, and one of the many ways in which the staff at Hotel Orfila, in the Salamanca neighborhood of Madrid, makes guests feel not merely welcomed but embraced.

The others at the front desk -- Jose and Emilio -- were equally generous with their help and expertise. They did all the usual stuff -- making and confirming reservations, as well as recommending restaurants and routes. (Emilio was especially wonderful in helping us decide between Segovia and Toleda for our planned day excursion.) No doubt they have said the very same thing to hundreds of guests before us, but they're like the best of Broadway actors, giving directions to the Metro or suggesting a tapas bar as if for the first time. And they do it with such cheerful aplomb, we found it difficult to tear ourselves away from the desk: what useful nugget might they impart next?

The hotel -- an old mansion -- is set back from the street, so all the rooms are quiet. As others have said, the decor is a bit outdated, the furniture a little long in the tooth, but as far as I was concerned, this only added to the hotel's charm. Our enormous bed was covered with clean, crisp linen, and the towels were soft and plush. Our room, which was very large, looked out on the courtyard. When we first got into the room, I went to look out the window, and in a building across the courtyard I saw a dance class (tango, perhaps?) in progress. The magic was complete.

Our first night, we ate across the street at Las Reses, where the food, sherry and wine were delicious. The waiters didn't speak much English, but this gave us a distinct advantage: if they couldn't describe something to us, they trotted back to the kitchen to retrieve a small morsel of it for us to taste.

If you do stay at Hotel Orfila, make sure you visit The Embassy, a restaurant and gourmet shop just around the corner.

Room Tip: All the rooms are quiet, but best to ask for one overlooking the courtyard.
See more room tips
  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Katie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Hotel Orfila, responded to this review, 1 December 2011
Dear guest,

When we receive kind comments like yours, makes us feel that all the love and the dedication we put into our work its helping us walk down the right path. Please receive our heartfelt thank you.

At the Relais & Chateaux Hotel Orfila, we feel that once you chose us you have immediately become part of our family, and as so, you deserve only the best we can offer.

Madrid is a city full of charm, history, entertainment and culture and we provide the best starting point for your adventure.

It will be our pleasure to have you, and your family, back as guests next time you plan to visit our city. Rediscover us; reconnect with the friends you have made here, as we have learned: the experience only gets better with time. Please don´t hesitate to contact us in advance, and we'll make sure to honor any especial requirements you may have.

Kind regards,
Relais & Chateaux Hotel Orfila
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lugano, Switzerland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 November 2011

We spent five nights in thiis Relais Châteaux, 28 October to November 2nd, 2011. For vacation and discovery of Madrid. We have to say that both of us travel worldwide in our jobs, and we spend more than 100 nights per year in differnt hotels!
Orfila Madrid was a revelation. Very central location, quiet street, walking distance to Salamanca and to the Prado...
The room (we has the simplest room 46) was huge compared to what we know in Madrid. Furnished with taste, in classical style, as we expected from a Relais Châteaux. Very functional amenities. Certainly, what got us absolutely stunned is tha absolute charming and attentionate, personalized service from each person of the staff! And their attention did not seem invasive, nor commercial, but genuinly friendly and extremely professional!
Orfila is not the type of large business hotels... It is a small charming and cosy place, where you feel "at home"...
Thank you, all Orfila staff! From now on, this is our "home" in Madrid!

Room Tip: We know room 46 (4th Floor). It was quiet, very spacious, with very large window and well furnished.
See more room tips
  • Stayed November 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Frederic S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Hotel Orfila, responded to this review, 23 November 2011
Dear guest,

We are very much pleased to learn you have enjoyed your stay with us during your vacation in Madrid. At the Hotel Orfila we work hard to balance luxury with the warm and personalized service, we believe, every single guest of ours deserves.

In addition we would like to thank you for taking the time to share your experience with fellow travelers, since there probably are many other business men and women that will find your review extremely helpful.

We´ll make sure to share your kind words with our staff.

Please know that your home in Madrid will always be ready to welcome you back for another set of adventures to begging. Please don´t hesitate in contacting us.

We look forward to have you stay with us again sometime soon.

Relais & Chateaux Hotel Orfila
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 October 2011

We spent 3 nights at hotel Orfila, very friendly and helpful staff, very good breakfast, quiet. Hotel is a little tired and needs refurbishment but It is not run down. Well located.

  • Stayed October 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Yeneda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Hotel Orfila, responded to this review, 31 October 2011
Dear Guest:

We are really happy to learn that you enjoyed your stay with us and that you appreciated our team’s efficient and friendly service, as well as our facilities. At Hotel Orfila we like to take care of our guests so they can get best possible experience while visiting Madrid.

Thank you for taking the time to share your experience with other travelers here at Trip Advisor with such kind comment.

Please let us know next time you are planning to visit our city, since we´d love the chance to accommodate you, and your family, once more.

We look forward to see you again!.

Kind regards,
Relais & Chateaux Hotel Orfila
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Herradura, Spain
Level Contributor
71 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 28 October 2011

This is not the place for those that like Impersonal Big International Chain Hotels!

We are old sticklers and always stayed in the same room on the 1st floor.

This stay the front desk manager, Jose, suggested we stay in a room on the 4th floor directly above our first floor room. My wife reluctantly went to see the room. We found out for the first time, on our fourth stay in the past 12 months, that a "matrimonial bed" is what we call a double bed. What a plus! We had incorrectly assumed that only twin beds were available. Henceforth the room on the fourth floor will become our regular room in our home from home in Madrid.

The Hospitality and Ambiance of Hotel Orfila is exceptional. Weather permitting try the terrace for a meal, a drink or even just your morning coffee.

Meals in the restaurant are a must! The chef is excellent and the table service impeccable. But you would expect nothing less from a Relais & Chateaux establisment.

We look forward to our next stay which unfortunately will only be in mid 2012.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Malcolm072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Hotel Orfila, responded to this review, 31 October 2011
Dear Guest,

From the Relais & Chateaux Hotel Orfila we want to extend our heartfelt thanks to you for your fourth stay with us this year and for your positive feedback. Taking a moment of your time to share your experience with other travelers is something we highly appreciate.

Our long-time goal has always been to deliver the best possible service to our guests so they can live a wonderful and unforgettable experience while in Madrid. And reviews like yours let us now we are on the right track.

We are happy to know that even after four visits in 12 months we can still pleasantly surprise you and make each stay unique!. Please let us know when you are planning your next visit!

Mid 2012 cannot come soon enough!, until then, please receive our kindest regards.

Relais & Chateaux Hotel Orfila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Orfila

Property: Hotel Orfila
Address: Calle de Orfila 6, 28010 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Chamberi
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 Family Hotel in Madrid
#1 Luxury Hotel in Madrid
#4 Romantic Hotel in Madrid
#4 Business Hotel in Madrid
Price Range (Based on Average Rates): €€€
Hotel Class:5 star — Hotel Orfila 5*
Number of rooms: 32
Official Description (provided by the hotel):
The small XIX century palace was transformed into a hotel in 1999, respecting the majestic style of the era, at the same time as installing all the appropriate commodities for a luxuorious establishment from the end of the nineteenth century. Only a year after it opened, the hotel joined the Relais Chateaux Chain of hotels, a group of the most prestigious hotels in the world. The hotels belonging to the Relais Chateaux must have 4 or 5 stars and less than 100 rooms, and be outstanding their strict respect for the five concepts that define the philosophy of this hotel chain: character, courtesy, charm and cuisine.Located in a quite exclusive residential area in the cultural and business centre of Madrid, this creates a framework for a different concept of the hotel business in the capital of Spain.---------------------------------------------------------------------------------------------------------------------------------El palacete del siglo XIX, se transformó en hotel en 1999 respetando el aire señorial de la época, al tiempo que se le dota de todas las comodidades propias de un establecimiento de lujo de finales de este siglo.Solo un año más tarde de su inauguración, el hotel ingresó en la Cadena Relais Chateaux, que agrupa a los hoteles más prestigiosos del mundo. Los hoteles miembros de Relais Châteaux deben contar con 4 y 5 estrellas y menos de 100 habitaciones, y distinguirse por cumplir estrictamente los cinco conceptos que definen la filosofía de la cadena: carácter, cortesía, calma, encanto y cocina.Situado en una zona residencial, exclusiva y tranquila en el centro cultural de negocios de Madrid, sirve como marco a un concepto diferente de hostelería en la capital de España. ... more   less 
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Also Known As:
Orfila Hotel Madrid

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