We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Find somewhere else to stay.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Melia Madrid Serrano Galgos
Ranked #138 of 435 Hotels in Madrid
Certificate of Excellence
Brisbane, Australia
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Find somewhere else to stay.”
Reviewed 9 January 2012

The experience of this hotel was terrible. I could probably forgive the fact that the rooms are dingy and not to a 4 star standard and the internet connection is ridiculously slow, if the staff were helpful. This was not the case. The staff at this hotel are among the worst hotel staff I have ever come across. They are rude, unhelpful and just plain horrible!

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aust_82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,547 reviews from our community

Traveller rating
    475
    684
    244
    93
    51
See reviews for
263
429
96
568
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Malaga, Spain
Level 6 Contributor
3,578 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 3,133 helpful votes
Reviewed 21 December 2011

I enjoy staying at the Melia Galgos for the following reasons:

1. Good location by Calle Serrano in the Barrio Salamanca, the safest barrio in the center of town.

2. Wonderful breakfast buffet.

3. Friendly employees, also very professional.

I discovered another reason in my recent stay. There is a hotel restaurant called Diabolo in the basement. Never went there before because we are usually too busy and away from the hotel all day. However we tried it one day and were hooked, going there two more times.

The restaurant is spacious and elegant with pink marbleized walls. The food is very good and reasonably priced. There is a weekly menu that costs 26.50 euros, with a good variety of foods. Try the carrillera, a wonderful and very tender beef, with a great sauce that you will want to dry up with your bread!

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BennyMalaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level 3 Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 18 November 2011

This hotel is a few blocks from metro lines number 9 and 5. The hotel room very hot. They turn the AC off after the summer so there was no way to cool down the room, opening the window did not provide much relief. The hotel staff was very friendly and helpful. The rooms could have been cleanier, dirty carpet.

  • Stayed November 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lee01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frankfurt, Germany
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 November 2011

In November there was no ventilation in the room as only the heat was on and you are not able to open the window in the room without opening the curtains. A great deal of street noise made it difficult to sleep. The service at the front desk was unfriendly and they did the minimum. Ordering the same meal for room service two nights in a row resulted in two different charges. The internet service password didn't work, and then the hotel wanted to charge again for the new password.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dale M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frankfurt, Germany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 November 2011

I'm a business traveler and from the start I knew that this hotel was going to be a problem. Surly front desk staff. Terrible wi-fi service not included in the expensive room rate. When I complained about the slow, expensive wi-fi, the staff questioned me about the amount I was downloading.

The first room I was given was like a coffin -- no windows, no a/c. Was able to move to another room on the busy street so at least I had some ventilation thanks to a window -- but as another reviewer has mentioned - there doesn't appear to be a functioning HVAC system.

With plenty of other hotels to choose from, I don't plan to come back.

Old rusty iron provided grudgingly, no real hangers, no basic tv stations such as CNN International.

Stayed November 2011, travelled on business
Helpful?
2 Thank maura p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Madrid hotels
Barrio de Salamanca
Suites Barrio de Salamanca Hotel
Barrio de Salamanca
NH Madrid Principe de Vergara
Barrio de Salamanca
NH Madrid Balboa
NH Madrid Balboa
#202 of 435 in Madrid
744 reviews
Show Prices
Show Prices
Show Prices
Barrio de Salamanca
Barcelo Emperatriz
Barcelo Emperatriz
#12 of 435 in Madrid
469 reviews
Barrio de Salamanca
Petit Palace President Castellana
Show Prices
Show Prices
Show Prices

Been to Melia Madrid Serrano Galgos? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Melia Madrid Serrano Galgos

Property: Melia Madrid Serrano Galgos
Address: Calle Claudio Coello 139, 28006 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Airport Transportation
Hotel Style:
#94 Luxury Hotel in Madrid
#113 Family Hotel in Madrid
#114 Business Hotel in Madrid
Price Range (Based on Average Rates): €€
Hotel Class:4 star — Melia Madrid Serrano Galgos 4*
Number of rooms: 347
Reservation Options:
TripAdvisor is proud to partner with Expedia, Melia, Travel Republic (UK), Booking.com, TripOnline SA, Agoda, Hotels.com, 5viajes2012 S.L. and HotelQuickly so you can book your Melia Madrid Serrano Galgos reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Melia Galgos Hotel Madrid
Melia Hotel Galgos
Sol Melia Madrid

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing