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All reviews heavenly bed stained glass dome opera brunch prado museum neptune fountain concierge staff classic hotel business center breakfast buffet thyssen bornemisza within walking distance perfect location reina sofia tapas executive room large hotel five star hotel
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Reviewed 14 April 2018

The Palace is my favorite hotel in Madrid. We have stayed here many times. The service is excellent. The hotel is beautifully decorated. Visit the bar, where Hemingway and Federico Lorca drank, and played a trick on Salvador Dali. They called him up and pretended they could not pay the bar bill, short of money. Dali, a good guy, rushed over. There is a framed poem written by Lorca at the bar. Try the Mai Tai. Have drinks, lunch, dinner in the first floor restaurant. Excellent service, delicious food. Check out the ceiling rotunda art, imagery of a gondola, giving you the feeling you are dreaming in the sky.

Room Tip: Plaza de las Cortes street view
  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank warren D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paloma H, Manager at The Westin Palace Madrid, responded to this reviewResponded 18 April 2018

Dear Warren,
Thank you so much for your loyalty to The Westin Palace, Madrid in your visits to our city!
We're delighted to know that once again our hotel and its services exceeded your expectations.
Looking forward to welcoming you back in the very near future,
Hasta pronto!!!
Warm regards,
Paloma H

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Reviewed 13 April 2018 via mobile

Never in my life have I experienced the kind of staff attitudes and horrible level of service as here.

The hotel has great bones, meaning the palatial look and feel is stunning and the (newly refurbished) rooms on the fifth and sixt floor are pleasantly appointed but it is unfortunately staffed by a front office team that is the most arrogant and unfriendly I ever met and are in desperate need of a career evaluation.

For €300 a night I suggest you spend your money somewhere else.

Stayed: April 2018
Thank MRMARKV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paloma H, Manager at The Westin Palace Madrid, responded to this reviewResponded 13 April 2018

Dear Tripadvisor,
Thank you for your review.
We apologize again as we didn't meet your expectations with the service received.
Our GM was in contact with you yesterday to follow up with you
Hope you will give us a new opportunity in the future,
Best regards,
PH

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Reviewed 9 April 2018 via mobile

Was there with my family in the Easter Break for a week. We enjoyed our stay. Very busy hotel at that time but service was very good. Friendly staff too. We have two connected rooms so we had some good space for the 5 of us. The only comment I have is the variation of breakfast buffet. Selection was good but I wish it would change on daily basis so over a week we don’t get bored from the food.

Stayed: April 2018, travelled with family
Thank Muna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paloma H, Manager at The Westin Palace Madrid, responded to this reviewResponded 10 April 2018

Dear Muna,
Thank you so much for your amazing review about your stay with us!
We're glad to know that you and your family enjoyed the Easter Season and that we were able to exceed your expectations with the hotel and the service provided by our staff.
We take note of your feedback regarding the breakfast for future actions.
Looking forward to welcoming you back in the very near future,
Warm regards,
Paloma H

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Reviewed 7 April 2018

My wife and I stayed at the Westin Palace March 30 - April 3, 2018. I am an SPG Gold member, and had reserved a Junior Suite, and was upgraded several levels to an Executive Suite on the top (6th) floor with a view of the Nautilus Fountain. The room was excellent: spacious and bright and luxurious and quiet, with excellent views. The Rotonda Restaurant, where we had breakfasts, was spectacular, and the buffet breakfast provided a wide choice of excellent food. The other common rooms were also very attractive. The location - on the Paseo del Prado - was excellent, with almost all the interesting Madrid sights within walking distance. The staff was knowledgeable and friendly and very helpful. Staying at the Westin Palace helped make our first trip to Madrid a very enjoyable experience.

  • Stayed: April 2018, travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank froravetz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paloma H, Manager at The Westin Palace Madrid, responded to this reviewResponded 8 April 2018

Dear Tripadvisor,
Thank you very much for choosing us for your first trip to Madrid and for your loyalty to SPG Program as SPG Gold member!
We're delighted to know that your experience was enjoyable and I have shared your review with the team to celebrate it.
Looking forward to welcoming you back in the very near future,
Warm regards,
Paloma H

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Reviewed 7 April 2018 via mobile

Perfect location, at walkable distance from the major museums (Thyssen-Bornemisza is just in front) and from Plaza St Ana, an area offering a wide choice of tapas restaurants.
The style of the hotel is magnificent and well preserved (I guess they had a recent renovation).
The rooms are elegantly decorated, bed is very comfortable; indulging in a room-service breakfast is recommended.
And don’t miss a cup of tea in the round lounge under the gorgeous liberty-style glass dome.
If you need to work at a computer and use a printer, the business lounge is just perfect.
Personnel is very professional, in a spontaneous warm way.
Highly recommended both for tourism and business.

Stayed: April 2018, travelled with family
Thank Viaggiosola123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paloma H, Manager at The Westin Palace Madrid, responded to this reviewResponded 8 April 2018

Dear Tripadvisor,
We're delighted to know that we were able to exceed your expectations with the hotel and its service and that you enjoyed the hotel location and the city of Madrid.
Thank you so much for your great review and for recommending us!
Looking forward to welcoming you back very soon
My best regards,
Paloma H

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