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All reviews split level free glass of champagne great location the congress sister hotel tapas five star hotel within walking distance prado museum sitting area duplex room major museums excellent hotel small balcony plaza mayor reina sofia top floor
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Reviewed 18 July 2018 via mobile

We spent six nights at the hotel Villa Real in Madrid. We really loved the stay. The location was great with beautiful buildings and a close walk to the Retiro Park. the front desk service was excellent. It was always well-staffed. They made us reservations for restaurants and Flamenco dancing. We took breakfast in the hotel every morning on a package and it was reasonably priced with great service against. We had two dinners in the hotel and they were very good. The room was very comfortable. Luxurious towels good shower, separate space with a couch for sitting and watching TV.

Stayed: July 2018, travelled as a couple
Thank Ellyn E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Manager at Hotel Villa Real, responded to this reviewResponded 24 July 2018

Dear Ellyn,

Thank you for sharing such positive views about your time at Villa Real Hotel.

It is nice for us to receive such kind comments about the comfort of our rooms, the selection in our breakfast buffet and the quality of the food in our restaurant the East 47.

Your satisfaction is one of our top priorities and we are glad to hear you received a friendly and professional service.

Thanks for calling attention to our choice position right in the cultural, political and financial centre of Madrid.

The whole team look forward to seeing you again soon.

Many thanks,
Antonio Martín, Deputy Manager

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Reviewed 17 July 2018 via mobile

Villa Real sits almost equidistant from the Prado, Sofia, and Thyssen museums- and all less than a 10 minute walk away. And also less than a 15 minute walk from Mercado San Miguel, Plaza del Sol, Plaza Major and so many other hot spots. We skipped the breakfast as 23€ seemed a bit steep considering the nearby spots to grab more than just a pastry and coffee. Service clearly matters here as everyone we met went out of their way to make us feel welcome. Would most definitely stay here again.

Stayed: July 2018, travelled as a couple
Thank NeilChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Deputy Manager at Hotel Villa Real, responded to this reviewResponded 23 July 2018

Dear Neil,

Thank you for your review of your recent stay at Hotel Villa Real.

We welcome with appreciation your compliment about the high level of service. We won't miss to share your opinion with the entire team. Moreover, it is a pleasure to read that you enjoyed our very prime location only a few steps from the museum triangle. Please note that we offer a special price of 15 € + VAT if you accept the service every day of stay.

We hope to welcome you again for another pleasant stay. All the best
Antonio Martín, Deputy Manager

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Reviewed 17 July 2018

The hotel location and the warm reception, made it this trip even better than expected. For those who like a large variety at breakfast, this hotel will not disappoint and when you couple this with a good service, how can you go wrong?

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Raymond3106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Deputy manager at Hotel Villa Real, responded to this reviewResponded 20 July 2018

Dear Raymond,

We thank you for this positive reporting regarding your experience at Villa Real hotel, in Madrid.

We are happy to know that your stay among us was a success. We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members and how much you felt welcomed and well taken care of. We welcome with appreciation your remark on the delicious breakfast buffet and à-la-carte option. Thanks for pointing out our prime location, a few steps from the museum triangle which is an ideal starting point for touring the city on foot and visiting the highlighted tourism attractions.

We are very much looking forward to welcoming you back in the future. With best wishes,
Antonio Martín, Deputy Manager

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Reviewed 14 July 2018

Just a hop away from the Prado and other top museums. This is a very special hotel: not terribly expensive, but the rooms are very fine (mine had a large bedroom on one level and a real living room a few steps down on another level). The staff was extremely friendly and helpful. There is a gym and restaurant (the food was excellent and provides a nice discount for hotel guests). As a bonus, the walls in public spaces are covered with authentic late antique mosaics from Roman Syria. I highly recommend this hotel.

  • Stayed: June 2018, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Deputy manager at Hotel Villa Real, responded to this reviewResponded 20 July 2018

Dear Robert,

Thank you for sharing such a positive review!

We are so pleased to know that you enjoyed the recent holiday during your stay at Hotel Villa Real. We are indeed located in the perfect spot, the heart of Madrid, near the best tourist spots such as the Plaza del Sol, the Plaza de la Villa, the Parque del Retiro and the ‘Madrid of the Austrians’ and so much more.

Thank you for all your compliments, especially for our service and the decor. We take pride in our hotel's interior and exterior decor designed with the combination of elegance, tradition, art and modern features. It's nice to hear that you enjoyed the food at our restaurant. We always aim to give the best facilities to all our guests, and that includes providing all the essential amenities to make your stay comfortable. Thank you for recommending us. It means a lot! We are happy that we met your expectations.

We look forward to welcoming you for another pleasant stay. Best wishes,
Antonio Martín, Deputy Manager

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Reviewed 28 June 2018 via mobile

Second time around to this hotel and on the whole was not disappointed. Unfortunately , my room which was described as being nice and quiet, proved to be very noisy with furniture moving sounds from the floor above for a lot of the night. Apart from that, the staff were very welcoming and very helpful. The rooms are well appointed and comfortable. Breakfast was included and was of the standard expected in a five star hotel. The hotel is very well situated for the galleries and sites of Madrid. Would definitely go back.

Stayed: June 2018, travelled solo
Thank mcwheel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Deputy manager at Hotel Villa Real, responded to this reviewResponded 20 July 2018

Dear Mcwheel,

We appreciate that you took the time to share your experience with us.

It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received courteous and professional service during your stay.

Concerning the noise from other guests, please don't hesitate to inform our reception team so that we may take appropriate action. Thank you for making mention of our comfortable rooms and for your compliments regarding our many breakfast options.

Our team looks forward to welcoming you back in the future. Best wishes,
Antonio Martín, Deputy Manager

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