The employee are exceptionally helpful, we arrived earlier than our check-in time, as we travel with kids and infant we are kinda tired from the early flight we took. The receptionist help us to hasten the cleaner that prepare our room so that we can check in earlier, while waiting she usher us to wait at the second floor game room where my son got to play nintendo wii to keep him occupied.
To get to Madrid city centre, you have to take a bus and then change to a metro. We traveled with children but we found that it was not too troublesome. All bus are equiped with free wifi, it only took around 20mins max to reach a bus station with connecting metro.
Food wise, there is no restaurant nearby, you either eat in the hotel or you can buy food from Makro which is very nearby (but you would be deny entry if you are not a Makro member). It had connecting shuttle bus from and to the airport, so getting to the airport is easy and very near.
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