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19 - 24 of 1,637 reviews
Reviewed 30 April 2019 via mobile

Side by side with Axor Ferias, identical in structure..but different. We had a very large and comfortable room, a nice dinner and everywhere a wlcoming staff. The vote is the same..but we know where to stay if we will have to be back.

Date of stay: April 2019
1  Thank luigicorb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Svillalba, Director Comercial at Hotel Axor Barajas, responded to this reviewResponded 30 April 2019

Dear Luigi

Greetings from Axor Hotels,
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
Kind Regards

Salvador Villalba
Sales Manager
Axor Hoteles.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2019

2nd visit on work. I like the simplicity of this hotel. Only small bar, not much to do locally. Breakfast very well presented buffet. The main thing is the room is very well equipped, super new feeling, clean and all the amenities you need for a short stay.

Date of stay: April 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Chris G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Svillalba, Director Comercial at Hotel Axor Barajas, responded to this reviewResponded 29 April 2019


Greetings from Axor Hotels,
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
Kind Regards

Salvador Villalba
Sales Manager
Axor Hoteles.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2019 via mobile

Front desk staff is rude and unfriendly , hotel has no A/C. Bathroom is dirty , floors in room dirty. Just an awful experience. Clean your hotel properly and train your staff. Only good thing about this hotel is the mall nearby with a lot of restaurants and great stores.

Date of stay: April 2019
Trip type: Travelled on business
Thank missb876
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Svillalba, Director Comercial at Hotel Axor Barajas, responded to this reviewResponded 16 April 2019


Good Morning

We regret the impression you got regarding our staff and hope to have the chance to modify it soon
Have a great day and Kind Regards

Salvador Villalba
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2019

I had a comfortable stay.
Breakfast was tasty and I liked the wellness centre.
Unfortunately the internet is so weak not possible to watch anything, and no brush for the toilet.
There is a shopping centre walking distance and the rooms are big.
Small swimming pool

Room tip: close to airport
Date of stay: March 2019
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Margaret S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Svillalba, Director Comercial at Hotel Axor Barajas, responded to this reviewResponded 26 March 2019

Dear Margaret

Greetings from Axor Hotels,
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We are happy to hear you had a lovely stayed with us.
Kind Regards

Salvador Villalba
Sales Manager
Axor Hoteles.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2019

Stayed there recently and the room was so hot, AC was blowing out hot air. My room was over 80 degrees Fahrenheit. I called front desk and they said the AC was not turned on and they wouldn't turn it on. I find this ridiculous if it's hot out then provide AC, Who are you to tell someone that they don't need AC because it may get cool at night? I need to sleep during the day and with it so damn hot I was unable to. Front desk called me back as said they would change my room to the other side but still would not turn on the damn AC. You are providing a hotel for travelers to rest and by not allowing them to be comfortable by withholding AC is outrageous. I wouldn't stay here except for the fact that my company has us stay here.

Room tip: Do not stay here if you want to sleep in a comfortable climate
Date of stay: March 2019
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank DPPCrew
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Svillalba, Director Comercial at Hotel Axor Barajas, responded to this reviewResponded 18 March 2019

Good Morning

We regret not to have covered your expectations and apologize for any lack of quality during the stayed
Have a great day and Kind Regards

Salvador Villalba
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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