My wife and I took this tour on our recent trip to Madrid. Neither of us have ever ridden a segway but Anthony was very helpful and patient with us and the other newbies. It didn't take long until we were asking him to open them up so that we could be more adventurous. He was extremely friendly, knowledgeable, and fun to hang with for the day. The weather could have been a little better but overall it was a blast. I'd definitely recommend the tour if you have half a day and enjoy doing something different.