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Reviewed 10 November 2020

We stayed here to celebrate my 50th Birthday. It’s such a luxurious place to stay, it’s spotlessly clean, it’s all you would ask for for a special birthday. Nothing was too much trouble for any of the staff. We will most certainly be back. Thank you

Date of stay: November 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank harryp44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary Barrett, Other at Sunborn Gibraltar, responded to this reviewResponded 11 November 2020

Dear Harryp44

Thank you very much for sharing your comments further to your recent stay at the Sunborn Gibraltar Hotel. I am happy to read that you enjoyed the hotel together with its amazing location.

It is very gratifying for me to see that so many of our staff fulfilled your expectations and served you kindly and attentively as you rightly deserve.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Gibraltar.

Kindest Regards

Gary Barrett

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2020 via mobile

I visited here for 1 night last week while already staying at another hotel as I was keen to see if this place was really a 5 star hotel. We stayed in the penthouse which was the most expensive suite on the boat. We were advised that this suite usually costs £900 per night but we received a discount as it was last minute.

Pros:
Very friendly staff
Great service
Nice views
Lovely shower
Great tv channel selection in English
Nice bed

Cons:
Everything in room is controlled electronically which is great if you can get it to work on touchscreen which was hit and miss
Blackout curtains didn't keep all light out
Lots of noise coming from deck above which disrupted sleep
Constant noise all night which we think may have bedn due to the rattling windows from the wind
Strove lights in bedroom kept switching on and off during the night which disrupted sleep
Loose toilet seat
Cold breakfast received to room
Restaurant area in need of refurb, bit run down

Disappointing stay given its priced at £900 per night. Would expect exceptional standards at this rate

Date of stay: November 2020
Trip type: Travelled as a couple
Thank 270mariam270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary Barrett, Other at Sunborn Gibraltar, responded to this reviewResponded 11 November 2020

Dear 270mariam270

Thank you for your feedback regarding your recent stay here with us.

I am very sorry to hear that there were some issues in your stay with us, and that fell short of your expectation. We constantly endeavour to maintain the best levels of upkeep in our hotel and I can assure you that this is of critical importance. The issues mentioned will be addressed with our Managers to improve on the overall standards.

On check out when i spoke to you both i ask if everything was fine and sadly you never mentioned these issues as we could have corrected these.

I hope that you will not judge us on this one occasion and I will be happy to hear from you directly to assist you with arrangements for a future stay that will restore your opinion.

Kindest Regards

Gary Barrett

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Reviewed 8 November 2020

This is our 3rd stay at sunborn , we love the location, the friendly staff,& the cleanliness of the rooms & public areas.we intend to return again in March ( hopefully) if there is an end to this pandemic.

Date of stay: November 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Bzgfaf7bzgfaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary Barrett, Other at Sunborn Gibraltar, responded to this reviewResponded 11 November 2020

Dear Bzgfaf7bzgfaf

Thank you very much for sharing your comments further to your recent stay at the Sunborn Gibraltar Hotel. I am happy to read that you enjoyed the hotel together with its amazing location.

It is very gratifying for me to see that so many of our staff fulfilled your expectations and served you kindly and attentively as you rightly deserve.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Gibraltar.

Kindest Regards

Gary Barrett

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2020

Rooms great size, staff helpful & friendly, fantastic service from Sergio at check in & Victor at the Aqua bar. Breakfast excellent choices. Everyone on the ball. Cant wait to return and hopefully enjoy the full Casino.

Date of stay: October 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary Barrett, Other at Sunborn Gibraltar, responded to this reviewResponded 11 November 2020

Dear Julie P

Thank you very much for sharing your comments further to your recent stay at the Sunborn Gibraltar Hotel. I am happy to read that you enjoyed the hotel together with its amazing location.

It is very gratifying for me to see that so many of our staff fulfilled your expectations and served you kindly and attentively as you rightly deserve.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Gibraltar.

Kindest Regards

Gary Barrett

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2020 via mobile

Beautiful hotel in great spot in Ocean Village/Marina Bay. Taxi takes you straight to the entrance but it’s only a15-20 min walk from the airport if you fancy that (taxi cost us £7.) Inside it is very much a high-end 4* hotel with very good service from all the staff and our Superyacht deluxe room with a balcony was very nice. It was large with a central control system to operate lights, alarm, curtains, housekeeping and phone, large TV which we never used but is interactive, minibar fridge (currently empty), plenty of wardrobe space and excellent ablution facilities. Restaurant very good with great breakfast selection and good lunch and dinner menus and the bar does a happy hour 17-1900. If you can afford it, with any room you choose, I highly recommend opting for the starboard side with views of the airport runway and Spain. We had the Ocean Village Marina side and even though we had few problems, in high season it will be very very noisy. Opposite the hotel is a selection of bars and restaurants and right next to it is the Arena Sports bar (about 20m away) which has outside a HUGE TV screen and it obviously attracts the fans. Even though we visited out of holiday season, it was UEFA week and Tue-Thu we had CL and Europa League matches until 2300 with commentary blaring out. Even after the bars closed, you could hear their rubbish skips being dragged noisily across the cobbled stones after midnight. Also, hotel was quite empty for our first few nights so we had no neighbours. On our last two nights we had some next door and some upstairs; it seems the rooms are not very soundproofed. Because the floors are wood, any footsteps across them really makes a noise. We could also hear our new neighbours conversations easily. However, we had a great stay and as long as you are careful with your booking, this of a great place to stay. Covid-19 regs: the hotel staff are always cleaning, wearing masks and following rules.

Date of stay: November 2020
Trip type: Travelled as a couple
Thank GB40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary Barrett, Other at Sunborn Gibraltar, responded to this reviewResponded 6 November 2020

Dear GB40

Thank you very much for sharing your comments further to your recent stay at the Sunborn Gibraltar Hotel. I am happy to read that you enjoyed the hotel together with its amazing location.

It is very gratifying for me to see that so many of our staff fulfilled your expectations and served you kindly and attentively as you rightly deserve.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Gibraltar.

Kindest Regards

Gary Barrett

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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