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Traveller rating
1,068
919
384
154
82
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Reviewed 15 October 2020

We have returned from a most delightful stay at the Rock Hotel and already booked our return for next year which will be our 4th time.
Our room was lovely and clean and the views over the straights of Gibraltar from the balcony are second to none. We absolutely love the breakfast location on the beautiful terrace and also watched a few sunsets from the bar area. all staff are extremely attentive and always go the extra step to help. We adore Tachefine but also love evrybody else who has always been friendly and catering for our every need.
We would like to get married in the Botanical Garden in 2022 and have already decided we want to stay in the Rock Hotel as it is very special to us. We highly recommend this hotel and cant wait to return in June 2021

Date of stay: October 2020
    • Sleep Quality
    • Cleanliness
1  Thank UtaM8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles Danino, General Manager at Rock Hotel Gibraltar, responded to this reviewResponded 19 October 2020

Dear UtaM8,

Thank you so much for your kind comments and review .

We are extremely proud of our staff following your review and we will continue to work very hard at providing a caring and attentive service and we will not let our guard down on the importance of safety. I am extremely pleased to hear you have chosen The Rock Hotel to share your special day with us and we look forward to having the pleasure of planning such a memorable day with you.

We look forward to welcoming you back in June 2021.

Kind regards,

The Rock Hotel.

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Reviewed 12 October 2020

Just returned from another fantastic stay at the Rock Hotel. This was our 3rd visit and it didn't disappoint. We had a fabulous room with an even better view, the bed was very comfortable and the room was large, very clean and spacious. The pool although was very cold, it was very welcome on the hot afternoons. The pool bar and food was very good. We ate on the terrace restaurant most evenings and the food as usual was exceptional. The service we received by all the staff was amazing with a special mention to Natalia, the lady with the blond hair (sorry forgot your name) and a special mention for Tachefine who just made our evenings even more amazing with his good humour and attentive nature. The staff training is first class everyone you meet is very courteous, polite and professional. The hotel is on a hill but the views are well worth the walk.

Date of stay: October 2020
1  Thank mup5044
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles Danino, General Manager at Rock Hotel Gibraltar, responded to this reviewResponded 13 October 2020

Dear mup5044,

Thank you so much for leaving this delightful review following your most recent stay at The Rock Hotel, and thank you especially for highlighting our staff members! All our staff will be so pleased to know that they made your experience extra special, especially Natalija, Tachefine and Aneta.

It was a pleasure, as always, to have you with us and we look forward to welcoming you back very soon.

Kindest Regards,

The Rock Hotel.

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Reviewed 10 October 2020

I was hoping for a classic hotel and I was not misled. It's beautiful.
You can walk there from the airport (trust me), but you will be tired. It's just a bit too far, and a bit uphill.
The view of the hotel is great, but nothing compared to the view from the hotel.
I had a double with a balcony, which looked out west across the harbour. I could sit with a cup of tea and watch the ships. It was great.
The room looked relatively recently refreshed. Everything was good quality. The bathroom was clean and well-fitted. Comfy bed - basically everything I was looking for.

Date of stay: September 2020
    • Value
    • Rooms
    • Service
1  Thank PeteW-201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles Danino, General Manager at Rock Hotel Gibraltar, responded to this reviewResponded 12 October 2020

Dear PeteW-201,

Many thanks for taking the time to write your very kind review following your recent stay at The Rock Hotel.

On behalf of us all, I would like to thank you for choosing The Rock Hotel, and we look forward to warmly welcoming you back soon.

Best regards,

The Rock Hotel.

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Reviewed 6 October 2020 via mobile

We only managed to book into this hotel for 3 days of our 7 day holiday because the hotel was fully booked a good sign. The reception area was light and airy and the bar and seating areas beautifully decorated. The reception staff are very helpful and welcoming. Our room was very nice with a sea view and balcony lovely comfortable bed and a fridge in the room. Our only negatives were the room service we ordered smoked salmon sandwich with lemon mayonnaise and cucumber what arrived was dried bread with thick butter no mayonnaise and no cucumber . The pool bar and area is great they have a nice selection of cocktails although they had no tequila during the 3 days we were there so margaritas were off the menu. Would highly recommend staying here but I’d avoid the room service .

Date of stay: October 2020
Trip type: Travelled as a couple
1  Thank wendyt221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles Danino, General Manager at Rock Hotel Gibraltar, responded to this reviewResponded 7 October 2020

Dear wendyt221,

Thank you for sharing your review with us.

I was glad to read that you enjoyed your stay. We have addressed the service issue that you kindly mentioned.

We look forward to warmly welcoming you back.

Kind regards,

The Rock Hotel .

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Reviewed 5 October 2020

The first thing to say is that this is a special hotel. I have stayed several times previously, mostly for work purposes, but this time I was on holiday. It feels individual and you are also treated as an individual guest while staying there, not just a room number in a cloned hotel that could be anywhere. The staff were exceptionally polite and friendly; nothing was too much trouble for any of them. They are clearly excellently trained. The room was light and airy, tastefully decorated, exceptionally clean without any clutter and everything you needed was there. The view from the balcony across the Bay and the Strait was great too. The bed felt luxurious and comfortable and we slept very well. Important to say this: the air conditioning worked well and was QUIET. So many hotels have noisy air con and they don't seem to care! The bathroom was clean and the shower powerful and a good size.
During this coronavirus pandemic, I have noticed that many hotels have cut back on their breakfasts and limited the menus. The Rock Hotel is different. They are careful to keep guests socially distanced and have ensured good hygiene during breakfast, but the menu choice was as good as anywhere I have seen and it was also delicious. Coffee was immediately served upon being seated and constantly topped up if required. Special mention here to our waiter who really should be commended for his attentiveness. It was noticed and appreciated. Thank you.

There is only one, but important, issue which loses The Rock Hotel a star. For the whole of Sunday breakfast 2 people on the table next to us were allowed to chain smoke throughout our meal. This was even while the canopy was covering the breakfast area. It also clearly bothered other guests, but instead of explaining this to the antisocial guests, an ashtray was provided for their benefit! Not only is it very unpleasant to have to inhale second hand acrid tobacco smoke while having breakfast, it is also illegal in Gibraltar in an enclosed space. I would hope the management would be minded to ensure that this never happens again.

In all other respects, The Rock Hotel is a truly relaxing and exceptional place to stay.

Room tip: Choose room with sea view
Date of stay: September 2020
    • Rooms
    • Cleanliness
    • Service
1  Thank MonkeyMates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles Danino, General Manager at Rock Hotel Gibraltar, responded to this reviewResponded 7 October 2020

Dear MonkeyMates

Many thanks for taking the time to write your very kind review following your recent stay at The Rock Hotel.

I was truly pleased to hear how highly you rate The Rock Hotel. This makes us proud and drives us to work even harder for our guests' satisfaction.

We have a strict no smoking policy in all indoor spaces unfortunately this cannot apply to outdoor areas even when partially covered, however I do appreciate that sometimes other guests could show some concern for others.

Your comments have been shared with the respective managers as we value very highly constructive feedback such as yours.

Please let me assure you that we constantly focus on the smallest of details and that your comments will help us improve and enhance our service.

We look forward to warmly welcoming you back soon.

Best regards,

The Rock Hotel.

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