This hotel is in a wonderful location (once you have no mobility issues) in medieval town of Girona. Family run hotel, reception very friendly and good local suggestions. They organised anything we asked for.
We are well travelled and we would not rate this hotel as 4 star! It didn’t meet our expectations too many basic needs missing from the rooms. For us no shower only a bath! No toilet brush (that’s a first) to leave the bathroom as you found it. No nice towels only a hard thin limited quality. Toiletries very basic no nice touches.
No tea or coffee facilities in the room. Limited reception facility. No hotel facilities like a bar or sitting area to relax.
We would give this hotel a 2/3 star rating at best.
Hotel was clean and breakfast was nice but that is the basic you pay for so no extra service justifying a 4 star rating received but you pay a 4 star price. Directors need to focus on customer experience more. I suspect they are busy all year round and they don’t have to try very hard on customer satisfaction.