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Lucie1866
California

Convenient hotel near train station

Review of Hotel Carlemany
4.0 of 5 bubblesReviewed 20 Nov 2018
Usually when one stays near a train station the hotels are budget types and/or the area isn't the best. But the Carlemany is in a lovely position a few blocks from the train station so if one can manage it walking will save a taxi fare. Plus there are small shops and establishments along the way.

The hotel itself is quite large for a small city like Girona. It seems to have been renovated a few years ago or so as the rooms are modern. However, although I booked a triple room since September what we received was not just a triple room (one bed was a sofa bed but comfortable enough) but also a bathroom/toilet for the disabled. I am sure there must be other triple sized rooms in the hotel so why we received this room I am not certain and we would have preferred a regular bathroom and toilet honestly. Asking the front desk staff we were told it's the only triple room... The bathroom is spacious yet it did not have an exhaust fan so it was claustrophobic because it was hot and steamy. I am not sure why they did not install a fan as it is a standard item for any modern bathroom nowadays.

I booked the room online using the hotel's own website, and at the time there was a special which included a late checkout at 2pm. In fact, their entire website was promoting this 2 pm checkout for any guest who booked online via their website's booking engine. But when we arrived we were told that checkout was noon. We told the reception about the special online booking offer, but they would not relent. Fortunately I had the good sense to email the hotel a few months ago to confirm the 2 pm checkout, and I had to show this email to the reception before they'd allow us what they had promised originally. I found this to be poor service.

Breakfast was included in the rate, and it was held in their restaurant, El Pati Verd. The seating was strange. You can only sit where they tell you to sit as they include guests who pay for the buffet and those like us who had the buffet included in their rates. Anyway, the food was typical buffet items like scrambled eggs, boiled eggs, cold cuts, juices, fresh fruits, breads, cereals, yogurts, etc. They have an automatice coffee/espresso machine that one may select one's choice from and operate oneself.

The hotel's location is close enough to walk to the old town. And Girona's old town is spectacular.

I'd like to return to Girona, but perhaps next time we'll try a different hotel.
Date of stay: November 2018
Trip type: Travelled with family
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
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All reviews old town great hotel good size sized room central location comfortable stay comfortable rooms reception staff are great shower city spain cycling
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Reviewed 5 November 2018

The hotel is very nice and clean pet friendly and spacious with good English speaking friendly staff. The location is in the middle of the city so everything is at hand with lots of snack bars available which is just as well as the hotel restaurant wasn't open until after 19.00 and as we had been driving for 5 hours we didn't want to wait another 2 hours to eat.
The following morning we enjoyed a very varied buffet breakfast, it was just unfortunate that the staff had forgotten to switch on the bain marie for the English part of the breakfast, but the apologetic waitress soon microwaved what I asked for.
Hotel guest do get a discount for the public car park

Room tip: Ask for a room closer to reception otherwise you may face a long walk.
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Lord Daniel H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 October 2018

We stayed for 4 nights and the hotel is in a good location, within easy walking distance of shops, restaurants etc and the old town, which is well worth a visit. The rooms are of good size with a large bathroom, with shower over the bath. The huge bed was very comfortable. However, other guests talking in the corridor late at night and banging doors, together with revellers in the square outside, meant I didn't sleep too well. I wish people would be more considerate to other guests by whispering as they return to their rooms late, and not bang the doors!

We didn't have breakfast included, but instead had breakfast in the adjoining cafe, which was a lot cheaper. We didn't eat in the restaurant either as they don't open until 8.30pm and we prefer to eat earlier.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Linda R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 October 2018

The Carlemany is a well situated modern hotel, an easy 5 to 10min walk to the excellent train/bus station or the old historic town. (It's approximately in the middle between the two.)
We booked a superior double and were not disappointed, the air conditioned room was spacious and well appointed with an excellent bathroom (`walk in` shower only, no bath) and the bed was huge and very comfortable.The provision of a kettle for tea or coffee was also a pleasant surprise as we find this is unusual for a Spanish Hotel.
Staff were welcoming and pleasant throughout our stay and the check in & out were straight forward.
We did not choose any meal options however there are plenty of good quality cafes and restaurants in Girona, especially in the old town. It's not a large city (a three night stay was just about right for us.)
We did see other good hotels however we choose the Carlemany primarily for it's location and it worked out well.
Travel to or from the airport by bus, at a very reasonable price, takes about 20-30 mins.



Date of stay: September 2018
1  Thank Pedroni_304
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 October 2018

We’ve just spent 2 nights at the Carlemany ( not our first stay ) we were very disappointed when we checked in the receptionist tried to charge us for breakfast which we had already paid for when we booked . We got to our room to find we only had 1 of each of shower gel Shampoo, conditionorer, & body milk for two people to share no bar of soap to wash your hands so once we had showered we had no soap to wash hands after using the loo ( not good ) no shower cap either not very good for a 4 star hotel & €100 per night also only 1 partly used toilet roll. We went to reception on our way out to dinner it was same receptionist as when we checked in not apologetic but did say she would see to it, when we got back there was a bag two of each but still no soap or another toilet roll, we weren’t impressed & will think twice about going back

Room tip: Upper floor facing square
Date of stay: September 2018
Trip type: Travelled as a couple
Thank paulashe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelCarlemany, Director General at Hotel Carlemany, responded to this reviewResponded 3 October 2018

Dear Mrs Sheppard,

Thank you very much for being so loyal with us when visiting Girona all these different times. Also we would like to thank you for sharing with us some areas of improvement..

Concerning your check-in experience, your are right and we are adjusting it from Booking.com that offers breakfast as an add on service. We can assure you that this issue has been technically solved already.

As per the in-bathroom amenites we are always listening to our guest and they rather have larger container rather than more smaller ones. Being said that there's no problem for us in adding you more any time you request those.

Again Mrs Sheppard, we thank you for your visit, we hope you had a great time in Girona and we would love to welcome you back in the near future.

Sincerely,.

Jordi Mias
Hotel General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2018 via mobile

We have stayed here several times.
The hotel is very friendly. The rooms very clean and perfectly maintained.
The bar area is lovely and you can sit out and people watch. There is an extensive wine and gin menu.
We haven’t eaten here. We like to go into the old quarter. The town is a hidden gem. Visit, explore, enjoy 😉

Date of stay: September 2018
Trip type: Travelled as a couple
Thank Mark M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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