The only hotel ever that's requested arrival time almost a month before arrival. I received an informative message about the reception opening times and about bicycles not being allowed. I did not reply. Then booking. Com informed that the hotel had marked my MasterCard as invalid payment method. I messaged the hotel saying I'd added the payment card again and got a reply saying without the requested information "we cancel reservation." I once again pointed out I was talking about the payment card and the hotel just started to talk about check-in times. Eventual I got a sassy reply about how we shouldn't complicate life. Having worked in hotels, I know hotels have reception opening times. It is normal to inform the hotel if you'd be checking in OUTSIDE of the check-in times. As a hotel you've informed me of the reception opening hours, I expect those to be the hours you follow. Paying customers should not accommodate the hotel's needs for flexible hours.

Stayed here for 1 night in a twin room with my son as we were watching Girona FC whilst on a mini break. I have to say that some of the previous reviews are extremely unfair as this is a great little place. Yes you have to confirm what time you are arriving to the owner beforehand as reception is only open between 0900 hours and 1900 hours, if you are arriving after 7pm then stay somewhere else!! Our room was on the 3rd floor (reception 2nd floor) and was extremely clean with its own private bathroom. Tea and coffee were also provided in the room. Our room had a small balcony that looked into the main street below, which was full of hustle and bustle. Hotel is situated in the middle of the old town and within walking distance of all the main sights. It doesn't offer breakfast but plenty of cafes close by for this. Our flight home wasn't until the evening but the owner kindly kept our bags for us all day to save us having to walk around with them. All in all a great hotel in the middle of Girona!!

I did not actually stay at this hotel. I had the most bizarre experience with their booking people (or whoever manages this). My booking was rejected apparently by a mistake when entering my credit card details. Went into Booking.com and Ihad two messages from the hotel: "Our schedules (accepted by you) are not changeable, you can cancel, thank you" and then "what is that you don't understand".
I responded I didn't know what they were talking about and then I realised I must have made a mistake when I entered the arrival time and clarified I meant 2 pm and not 2 am (sheer guess since I had no clue what was going on). Their response was even ruder and continued saying that they would not stay up waiting for me at 3 am. "It's closed, thanks". And then went on to give me a lesson on how to choose the time in the Anglo-Saxon style ( :-) ).

I cancelled the booking. I can only imagine how rude they can be in person.

I believe that they think that by adding "thanks" or "gracias" they think they are polite? Utterly impolite and not worth my money.