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Ian Docherty
Altea, Spain

Bad Experience at the Hotel Ciutat Girona

2.0 of 5 bubblesReviewed 21 Apr 2023
We stayed at the Ciutat Girona on 14 April 2023. We were charged 174.64 Euros for a one night stay. This did not INCLUDE BREAKFAST in a room without a balcony. We had a drink in the hotel bar We wanted to go to our room to freshen up for the evening. The bar was left unattended for 10 minutes so we could not pay. After waiting we went to our room (405} to freshen up for the evening.. We had a phone call to the room after around 15 minutes accusing us off trying to get away with not paying. THE BAR HAD BEEN LEFT UNATTENDED..i do not take kindly to such accusations. The hotel bar was closed when we returned a little after 10 p.m. and we had to make do with what the receptionist could provide in between her other duties. We were on holiday and the whole experience at the bar left a lot to be desired. The air conditioning was defective so we had to have to the window of the room open because the room was so hot. Of course, deliveries to local businesses made sleep impossible as the night progressed. The television remote control did not work so there was basically no TV. The flooring at the entrance to the bath room was breaking up and not to an acceptable standard. And the final insult was that we were charged for water from the mini bar! We have stayed at the Ciutat before but this will be the last time. And I reiterate that we paid 174.64 Euros for this experience.
Date of stay: April 2023
Trip type: Travelled as a couple
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All reviews great location old town red bridge central location mini bar train station couple of nights blanc city centre euros walkable pedestrian plaza kettle
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16 - 21 of 968 reviews
Reviewed 19 March 2023

We actually stayed in an apartment owned and operated by the hotel (Apartments Place Del Vi). The apartment was huge and fabulous but it was a bit of a walk from the actual hotel and there was no way to drive to the apartment because non-local cars are not allowed in the old town. So, we felt a little funny rolling super loud suitcases over the cobblestone streets, past outdoor diners, etc. But we got there and it was worth the hassle. Hotel staff we wonderful.

Date of stay: March 2023
    • Value
    • Location
    • Service
Thank slmse
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 March 2023 via mobile

The hotel is spectacular, central to everything, restaurant, plaza central. Steps away from the emblematic red bridge. Clean and spacious room, with mini bar and safe. super nice staff. 100% recommended.

Date of stay: March 2023
Trip type: Travelled as a couple
Thank ebatistapr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 February 2023 via mobile

We stayed for a couple of nights and we are happy we picked this hotel. It’s located in between the train station and the Old Town. Super accessible by bus and even close enough to be walkable if you don’t have a lot of luggage. Lots of restaurants close to it and Old Town is just a few steps away. The rooms were nice and big and clean. They had a fridge and a kettle in the room, although at checkout they thought that we consumed some items from the mini bar even if we didn’t so that was kind of weird. They held our luggage for us when we checked in early and also after checkout while we waited for our train. I would highly recommend this place!

Date of stay: January 2023
Trip type: Travelled as a couple
1  Thank buttercup1211
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 November 2022

This hotel has a great location in the heart of Girona. It is not easy to drive to for bag drop off, and only parking in a nearby parking garage which was also an adventure to get to because so many of the roads in the area are supposedly pedestrian only. The hotel staff was very nice. Our room was clean and neat. We did opt for breakfast at the hotel (not included) and were pleased with the choices.

Date of stay: October 2022
    • Sleep Quality
    • Rooms
    • Service
1  Thank Chip1701
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 September 2022 via mobile

Stopped in the apartments on plaza V. Great location in the middle of the city (close to all great restaurants, coffee bars and also cycle hire shops). Apartment high spec and v clean. Check in/ out slick at hotel 5 min walk away. Despite being in the centre it was also v quiet. Would recommend

Date of stay: September 2022
Trip type: Travelled as a couple
Thank dean079
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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