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Sally P

Top value hotel in perfect location.

5.0 of 5 bubblesReviewed 1 Apr 2023
Fantastic hotel in a perfect location at a super value. Front desk staff were extremely pleasant and helpful - all spoke very good English. The room (one of the cheapest), was clean and modern with very comfortable beds and pillows.
It was a little noisy the first night - BUT this is city centre so to be expected. Excellent breakfast. Can't recommend high enough.
Date of stay: March 2023
Trip type: Travelled as a couple
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Hotel Peninsular, Atención al cliente/recepción at Hotel Peninsular, responded to this review
Responded 29 May 2023
Dear Sallyp636, Firstly We want to apologize for the late reply.
Secondlyl, your rating made our day :), we would like to thank you for choosing us to make your stay in the very center of Girona.
Thank you for your time and for sharing your opinion with us. Your feedback is vital in order to improve our daily service. It was a pleasure for us to have you in our Hotel, and we look forward to welcoming you back.
The whole team is at your disposal. Thank you very much.
Best Regards. Eduard H. Front Desk Manager Hotel Peninsular ***
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (538)
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Reviewed 29 December 2022

I spent a week here while attending a conference at the university. The hotel is conveniently located, very close to the old quarter and shopping, and only about 700 meters from the university and the train station There is an ATM across the street from one entrance, a convenience store across the street from the other entrance. The room was just right. The restaurant has a very nice breakfast buffet and serves gourmet lunches. (It is not open for dinner.) I spoke mostly Catalan with the staff but heard them speaking with other guests and on the telephone in good English and French. The staff are very nice and helpful.

Date of stay: September 2022
    • Value
    • Sleep Quality
    • Service
Thank sbanzoo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Peninsular, Atención al cliente/recepción at Hotel Peninsular, responded to this reviewResponded 29 May 2023

Dear Mr. Sbanzoo, Your rating made our day :)
First of all, we would like to thank you for choosing us to make your stay in the very center of Girona. Thank you for your time and for sharing your opinion with us. Your feedback is vital in order to improve our daily service.
It was a pleasure for us to have you in our Hotel, and we look forward to welcoming you back. Do not hesitate to contact us the next time you visit Girona. The whole team is at your disposal. Thank you very much.
Best Regards. Eduard H. Front Desk Manager Hotel Peninsular ***

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Reviewed 21 October 2022

This is a perfectly nice hotel in a great location. There is nothing outstanding about it but nothing bad either. Girona is a medium size city with an interesting old section. This hotel is located a short walk from everything in the old area.

Date of stay: October 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Dugan65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Peninsular, Atención al cliente/recepción at Hotel Peninsular, responded to this reviewResponded 6 December 2022

Dear Dugan 65, Firstly, we would like to thank you for choosing us to make your stay in the very center of Girona. Thank you for your time and for sharing your detailed opinion with us. Your feedback is vital in order to improve our daily service. We look forward to welcoming you back to the hotel. The whole team is at your disposal. Thank you very much. Best Regards. Eduard H. Front Desk Manager Hotel Peninsular ***

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Reviewed 15 August 2022 via mobile

Lovely staff who are very helpful, the rooms also nice and the location is perfect because it’s in walking distance of many cafes, restaurants, museums, tourist attractions and near a train and bus station. Only thing that would be nice is a pool 😂!!

Date of stay: August 2022
Trip type: Travelled with family
Thank Newby2217
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Peninsular, Atención al cliente/recepción at Hotel Peninsular, responded to this reviewResponded 6 December 2022

Dear Newby2217, Firstly, We want to apologize for the late reply. We would like to thank you for choosing us to make your stay in the very center of Girona. Thank you for your time and for sharing your detailed opinion with us. Your feedback is vital in order to improve our daily service. We are very excited to receive your rating! Thank you for all your comments. Our staff is glad to have been of service to you. We take note of your comment about the pool! It was a pleasure for us to have you in our Hotel, and we look forward to welcoming you back. The whole team is at your disposal.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2022

Hotel has two exits onto different streets, both are just a few steps from bridges over the river. In additon to the cafes and small supermarket opposite it means that the many cafes and bars of the old town are very closeby.

Room was fine, good size, twin beds, big bathroom, room safe but not much of a view.

Breakfast was standard European fayre, breads, hams, cheeses etc.

Hotel was very popular with cyclists.

Room tip: Best rooms are away from the staircase as the noise from reception/cafe reverberates up the staris.
Date of stay: April 2022
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank spanishlearner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Peninsular, Atención al cliente/recepción at Hotel Peninsular, responded to this reviewResponded 6 December 2022

Dear Spanishlearner, Firstly, We want to apologize for the late reply. Secondly we would like to thank you for choosing us to make your stay in the very center of Girona. Thank you for your time and for sharing your detailed opinion with us. Your feedback is vital in order to improve our daily service. We look forward to welcoming you back to the hotel. The whole team is at your disposal. Thank you very much. Best Regards. Eduard H. Front Desk Manager Hotel Peninsular ***

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2022

Hotel is located in the heart of Girona and that was the reason we reserved it for 10 nights. Although the location is excellent, we were pretty surprized with the type of room we recieved. It was new and looked very well. We upgraded it to have 3 beds in it. And here come the problems:1.There is no closet in the room whatsover. So for 10 nights we had to live on our suitcases all over the room 2. for some reason the window could not be closed, and also the radiator could be colsed...1 so its either its too cold or too hot or too noisy from the street...;-(. 3.There was a problem with the toilet and an electricity socket was damaged and therefore dangerouse (open wires in the bathroom). We told reception and they sent someone to fix both the day later. 4.unfortunately they were not fulling the soap in the bathroom so we had to buy soap...!!! when I asked the reception he was pretty nice and sorry - but he is alone in the hotel... so he gave me some soap in hands... this waas fo two days alredy - in these days thye did not clean the garbage so we had to fill grabage in nylon bags we bought... :-(
so you understand. The potential is there but for some reason either we did not have luck... but most probably the hotel is understaffed and not controlled well... pity. It seems we were the first guest who stayed there so many days... most stay for one or two nights and do not suffer the issus we had...

Date of stay: April 2022
    • Value
    • Cleanliness
    • Service
Thank Tuvia M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Peninsular, Atención al cliente/recepción at Hotel Peninsular, responded to this reviewResponded 4 May 2022

Dear Sir or Madam,

Firstly, thank you very much for your recent stay at the Hotel Peninsular and for taking some time to share your experience.

I would like to apologise on behalf of the team and myself personally, as well as share that our fundamental purpose is none other than to always offer a good service. That is why we have recently allocated more resources to ensure it.

As in all changes, there is always a learning and adaptation process where we look for corrections to adjust all the details until we offer the best service possible, where lack of soap, for example, just does not happen.

On the other hand, I would like to respectfully add that all our rooms have wardrobe space which we think is suitable for the space of the room and the number of people it can hold.

Without further ado, I hope you can visit us again in the future so we can meet all your expectations.

Sincerely,

Sònia Nicolazzi
Manager - Hotel Peninsular ***


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