Name: Excellent Hotel In Central Location
Item: Hotel Peninsular
Rating: 4
Author: Alan W

Show reviews that mention

All reviews the river great location old town train station central location big bathroom stayed here for nights barcelona city shutters sockets cafes suitcases cathedral cyclists catalan

Filter

Updating list...

19 - 24 of 539 reviews

karlyhesp

Sydney, Australia

1526

Reviewed 3 November 2019

"Stolen bikes from hotel storage"

We stayed at Hotel Peninsular in Girona July 2019 with a group of friends on a cycle trip. Unfortunately, three bikes were stolen from this hotel in the early hours of the morning. They were stored in a locked car park across the road from the hotel which was broken into. We were told that we could not take our bikes to the room, even though they were clean, and some were very expensive. The police were involved, and the hotel told us that they would contact their insurance and replace our bikes as they were at fault. As soon as we returned to Australia there was minimal contact and the hotel kept saying they would contact us and did not. After months of emailing back and forth the hotel offered 150€ ($240AUD) which is an absolute joke. Lucky we had travel insurance, but if we got to keep our bikes with in the first place this would not have happened.

Date of stay: July 2019

Ask karlyhesp about Hotel Peninsular

1 Thank karlyhesp

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Ms. Hesp,

Thank you for your time and for sharing your opinion with us. Your feedback is vital in order to improve our daily service.

Firstly, we would like you to know that we understand your discomfort. An incident as such is not supposed to happen and it shocked our Team and the Hotel’s Direction too. We understand how important our guests belongings are, and we all felt disappointed with the situation.

We would also like you to know that we did our best to manage whatever was needed to lessen the inconvenience. Every measure taken regarding the case was intended to make your stay as comfortable we could despite what happened.

The unfortunate event was an unusual and isolated occurrence. We are sorry if the measures taken did not fulfill your expectations and if the time taken for the management of the case felt long. As informed, the process with the insurance company and the police was not the swiftest, due to the nature of the event.

Lastly, we inform you that the Hotel is currently implementing changes to avoid that to happen again.

We truly hope you got to enjoy your stay and the city of Girona despite these facts, and we look forward to seeing you again, either to welcome you to the Hotel or greet you with a cup of coffee.

Best Regards.

Eduard H.
Front Desk Manager
Hotel Peninsular 3***

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Greg M

Donegal Town, Ireland

8898

Reviewed 23 October 2019

Short trip

We stayed here over the weekend & were more than happy with our choice. The staff were very helpful & friendly. Free bike garage across the road for secure overnight parking. The room was clean & comfortable, however we could hear street noise at night from the 2nd floor. The breakfast was buffet with decent choice & a reasonable price. Great location for all things good in Girona.

Date of stay: October 2019

Ask Greg M about Hotel Peninsular

1 Thank Greg M

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Mr. Greg M.,

Thank you for your time and for sharing your opinion with us.

We are happy to read all your great comments on the room, location and breakfast. Especially our staff is pleased to have been of service to you.

It was a pleasure for us to have you in our Hotel, and we look forward to welcoming you back in the future.

The whole team is at your disposal.

Best Regards,

Sònia Nicolazzi
Front Desk
Hotel Peninsular 3***

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Zurils

21

Reviewed 21 October 2019

Wifi

Wifi did not work properly, which made my stay a complete mess. There were constructions in the hotel while my stay and the noise was horrible
However,Staff is really nice and breakfast is good. The rooms are pretty decent and the service provided was amazing

Date of stay: October 2019

Ask Zurils about Hotel Peninsular

Thank Zurils

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Client,

First of all, we would like to thank you for choosing us to make your stay in the very center of Girona.

Thank you for your time and for sharing your opinion with us.

We are sorry to hear the WiFi wasn't working as you expected. We will investigate the issue to improve our service.

We are also sorry to hear the noises of the current construction caused you discomfort.

It was a pleasure for us to have you in our Hotel, and we hope to welcome you back in the future.

The whole team is at your disposal.

Best Regards,

Sònia Nicolazzi
Front Desk Manager
Hotel Peninsular 3***

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Laurence G

London, United Kingdom

1824

Reviewed 9 October 2019

Cycling trip

A group of 8 of us went to Girona to cycle for the weekend and stayed at the Peninsular

It was a fantastic choice with very secure bike storage facilities. The hotel was comfortable and clean with friendly staff that arranged airport transfers for us and bikes with no hassle and marvellous efficiency

Location was perfect with good access out of the city in all directions to ride and also a walk of no more than 10 minutes to a plethora of wonderful restaurants. there is also a very good bike shop just round the corner

It is not a five star hotel but does not claim to be and for the price paid it was excellent value for money and ideal for all our needs

Date of stay: October 2019

Ask Laurence G about Hotel Peninsular

2 Thank Laurence G

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Mr. Laurence G.,

Thank you for your time and for sharing your opinion with us.

We are truly happy to read all your great comments. Especially our staff is pleased to have been of service to you.

It was a pleasure for us to have you in our Hotel, and we look forward to welcoming you back.

The whole team is at your disposal.

Best Regards,

Sònia Nicolazzi
Front Desk
Hotel Peninsular 3***

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

mafmeijer

Emirate of Dubai, United Arab Emirates

14889

Reviewed 23 July 2019

Large modern and spacious room with a comfortable bed

Just over the bridge from the old historic town. room was large modern and spacious with a comfortable bed. bathroom was sleek and modern with good range of toiletries. breakfast was good - typical continental self service. checkin/out was professional and friendly. there is a café on the ground floor for meals or just walk into town.

Room tip: this is in the main tourist area, two main streets run front and back, the shutters help with the noise

Date of stay: May 2019

Ask mafmeijer about Hotel Peninsular

Thank mafmeijer

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Client,

First of all, we would like to thank you for choosing us to make your stay in the very center of Girona.

Thank you for your time and for sharing your detailed opinion with us.

The whole team is pleased to know that you appreciated the room, toiletries, breakfast and staff.

Comments like yours help us keep up the good service we always hope to offer.

It was a pleasure for us to have you in our Hotel, and we look forward to welcoming you back.

The whole team is at your disposal.

Thank you very much.

Best Regards,

Sònia Nicolazzi
Front Desk
Hotel Peninsular 3***

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

View more reviews

Previous Next

1 …3 4 5 …

Excellent Hotel In Central Location - Review of Hotel Peninsular

Excellent Hotel In Central Location

Hotel Gran Ultonia

Hotel Ciutat de Girona

Nord 1901

BYPILLOW The Bloom

Hotel Carlemany

Palau de Bellavista by URH

Hotel Palau Fugit

Hotel Costabella

DoubleTree by Hilton Girona

Best Western Premier CMC Girona