Dear Susan
Thank you very much for your comment, but I think you've put it in the wrong site. Your stay was at the Hotel Ultonia (3*) and this is the site for the Hotel Gran Ultonia (4*). Anyway, it will be a pleasure for me to answer you: First, allow me to apologize on behalf of all the hotel staff for any inconvenience you may have had during your stay. We always try to do our best and make our guests have a pleasant stay. If at any time we have not succeeded, I apologize.
About the rooms, they all have windows. All of them, although the orientation is not the same and this influences the clarity according to the daytime. It must also be said that the rainy and cloudy weather did not help much either. Fortunately, your request was accepted, and you were moved to another room (by the way, we have no record at the reception about the tv and kettle not working).
About pets, it is true that our policy is to accept them, but on the condition that they should not be left alone in the room. We usually inform about this point at check-in but it seems necessary to communicate it also in our online channels. We will do it promptly. In your case, I understand that it was a problem to travel alone but I must also tell you that the care of the dog is the responsibility of the owner, not the hotel. We can accept some flexibility, but we cannot allow the dog staying all afternoon alone in the room. I am sorry if this made you change your plans.
Finally, I can once again recommend you some restaurants in Girona that do admit dogs. If you need it for your next stay, do not hesitate to ask me or our staff at the front desk. Greetings E. Torres - Hotel Manager
