My Husband and I have just returned from a 3 night stay at the Hesperia. We arrived late and were assured by reception that the street was safe, even so late at night. Having never been to Barcelona before, the street did appear a little seedy in the dark, however we found a great bar (fashion tapas bar &pizzeria), about 5 doors down where we ate every day and night due to the price and good quality food. During the day we found the street to be very pleasant and safe, also a great location for the port and ramblas.
We had a street facing smoking room on the 5th floor that was very clean on first impressions, although the bed was a little hard, not really an issue as we walked miles and miles every day-we were just glad of somwhere to rest! Air con was on all night so we were cold in the morning, thus using the blanket, only for me to find several long black hairs on the inside of it, (I am blonde and my husband has short hair...definatly not our hairs!), it was a little off putting for me, however i know that some people will find this totaly unacceptable. Said long black hairs were also on the bathroom floor!
The bath/shower drove me insane! The glass door was glued to the wall and bath, so to turn the shower or bath on, you had to get into the bath first and set the temperature while your standing there, freezing water, all over you. nice. Also, the bath would not run without the shower going. So clearly lacking a bit of common sense in the bathroom department!
We were going to have breakfast in the hotel, but didnt bother as the bar we were in were serving breakfast for less than half the price, and there is a lovely pastry shop 2 doors down, and a shop next door selling a bit of everything (alcohol, cold soft drinks, snacks, fresh fruit etc), all at half the price that you would pay on the port, ramblas or the hotel minibar, and there are plenty of cheap places to eat, just a stones throw away from the hotel.
On checking out, we asked reception to call us a taxi to the airport, it arrived in a couple of minutes. Very efficient, or so we thought at the time. We arrived at the airport, and the meter said 20 something euros, then the driver pressed a few buttons and the then tried to charge us 38 euros..... dont think so somehow as our taxi from the airport to the hotel was only 18.... we tried to get the driver to justify the price, and we understood that there was a charge from the hotel for phoning the taxi for us, also an airport suppliment. (needless to say we did not pay the full ammount, 30 euros is all he was getting from us!)
Then, the day after we arrived home, my husband checked the bank account online as we reguarly do, only to find that the hotel has taken £18 worth of euros out of the bank as a tip...? we were never told this on booking, or checking out of the hotel, neither did we leave a tip. My husband never signed for anything to be taken out of the bank, nor did he authorise any further payment to the hotel after we had paid for our stay, (well over 2 months before we arrived). We are now in dispute of this paynent, so we should get the money back, however I am disgusted that they did this in the first place, I'm pretty sure you cant just take a tip out of someones bank account just bacause you feel like it!
All in all, it was a great trip, the hotel isnt awful, the staff just seem to use your card without telling you and that is the reason why i am rating this hotel as poor.
- Official Description (provided by the hotel):
- SERHS Del Port is the perfect place to stay if you want to be in the center of Barcelona. Within just a few minutes' walk from the bustling Las Ramblas and beautiful port area, this newly built hotel provides exceptional value and a high level of modern comfort. Non-smoking hotel. ... more less
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- Also Known As:
- Hesperia Del Port Barcelona
- Hesperia Del Port Hotel Barcelona
- SERHS Del Port Hotel Barcelona, Catalonia