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“3 Bedroom Apartment great for families”
Review of Grandom Suites

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Grandom Suites
Ranked #86 of 305 Barcelona B&B and Inns
Toronto
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“3 Bedroom Apartment great for families”
Reviewed 15 September 2011

We spent 5 days in August pre-cruise and enjoyed the location and property. Espresso machine and snacks were nice and the full service kitchen was very convenient. close to a grocery store, Placa Catalunya and Las Rambles, make this an ideal home base.
Friendly staff , clean and safe location.

  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
2 Thank cbtorontocanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pcanes8, Director Comercial at Grandom Suites, responded to this review, 2 October 2011
Thank you for sharing your great comments about Grandom Suites.
We will be happy to have you here again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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159 reviews from our community

Traveller rating
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    55
    7
    8
    6
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85
27
Solo
0
5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 August 2011

Stayed here in august 2011 with my family of 5. Great place to stay, excellent location, great restaurants just outside of the suites.

Good value for money, excellent service and all the amenities worked as a charm.

Would definitely recommend staying here and would stay again next time in Barcelona.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MauFdz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pcanes8, Director Comercial at Grandom Suites, responded to this review, 2 October 2011
We are glad to hear that you spent a great time with us.
Hopefully, we will see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 July 2011

We wanted to spend a couple of days in Barcelona before heading out on a cruise and I was looking for options that would more economically accommodate our group of 5 adults. I found this terrific property through Trip Advisor. This is a hotel consisting of a number of fully furnished apartments. If you are looking for a traditional hotel with bar, restaurant, etc., this is not for you. If you are looking for larger accommodations for a group, then this is great! Our apartment had 3 bedrooms, 2 baths (one is a half-bath) and a small, fully equipped kitchen. It was very, very clean, nicely decorated and appropriately furnished. Two of the bedrooms had twin beds pushed together and the third one had a twin bed. A couple of the bedrooms are small, but you only sleep there, right? The living room/dining area is good-sized, and had a large dining table, sofa, chair, coffee table, and flat screen tv. There was a small balcony area, which we did not use. It was fully air conditioned. We opted to get the 10-12 euro "Welcome Package" of drinks and snacks, and that was a very good value. There are also free snacks, orange juice, coffee and tea available in the hotel's pantry at all times. Due to flight delays we arrived several hours after we planned to, so there was no one on duty at the entrance. But we just pushed the button to the side of the door (it is marked) and let the person who answered know we had arrived. Within about 5 minutes a lovely young woman arrived from the nearby Splendom hotel. She checked us in, showed us around the apartment, and gave us good advice about the city and sights nearby. The hotel is located in a nice area of town, reasonably safe at night, and within 5-10 minutes walking distance of the subway, Placa Catalunya and the top of La Ramblas. There are numerous restaurants and coffee shops very close to the hotel. During the day, the desk at the entrance is staffed. The person on duty when we were there was fun to talk to and very knowledgeable and helpful. He was able to get us taxis to the cruise ship on a day when the taxi system was being overwhelmed by 7 cruise ships! We would definitely stay there again.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank JMP0711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pcanes8, Director Comercial at Grandom Suites, responded to this review, 21 July 2011
Thank you for sharing your comments. We are happy to hear that you enjoyed your stay with us which keep us improving.
We look forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 May 2011

Very clean and comfortable apartments with small kitchenette. Perfect with small children. Helpful staff. Good location. Short walk from the Centre of the town and ramblas. Free internet and a freeh 24 hour refreshment room. Would go to stay again in these apartments.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank V_Chhabra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pcanes8, Director Comercial at Grandom Suites, responded to this review, 13 May 2011
We are very happy to hear that you enjoyed your stay with us. We really appreciate your comments and hopefully we will see you again soon in Barcelona.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 April 2011

Ripe-off on Hotel pick-ups:
Please DO NOT arrange car service with this hotel. Before the trip we heard a lot of stories about how dangerous to take a street taxi from airport to hotel so we arrange shuttle service with Grandom Suite. They told me it will be $60 Euro each way, $120 Euro both way. I specify in the email and asked if is a street yellow taxi and they told me no. On the day of arrival the driver pick us up from the airport and take us to his car and there was the yellow street taxi!!!! Why would I paid $60 Euro for a street taxi??? We later find out that it only costed $30 Euro by taxi from airport to hotel!!! After arrival at the suite we asked the manger about the car service, he just told me that he doesn't know and left me without any explanation. We totally got ripe-off and not happy with the way they handled this.

Horrible service:
One of employee Javier's attitude is unbelievable, when we had a misunderstanding of the room rates his attitude was horrible. He slammed the credit card machine and tell me to pay!!! Later he even charged it wrong and had credit back my money. It was very unprofessional. After the taxi and room rates disaster I thought the day will be better but NO. We found out our room's hair dyer was broken, we called from 5PM and ask for a replacement, Javier keep telling us to give him 10 minutes. After 2 hours, he finally showed up and tell us it's not possible to get a hair dyer. He told me he was very busy since a lot of people are checking in and there's no way he can get one for us. I flipped because first of all you don't ask for a hair dryer for 2 hours and I know you are busy with checking in people but it's really not my problem. I'm here in Barcelona for vacation not here waiting for a hair dryer. Second, when we waited for 2 hours you do NOT just show up and tell me it's not possible. After I got angry and demand him, he finally found one for us but it wasted half of the day and ruined my first day in Barcelona.

No hot water after the second wash:
After all the terrible things we stared to take shower and after the second person there's no hot water, we waited more then 2 hours to have not even hot just warm water again. After the forth person finish taken shower it was 2AM in the morning and we had to get up 9AM in the morning. We wasted so much time dealing with all the problems with Grandom Suite and it's not worth it. Once again we're here to vacation not wasting time on their unprofessionalism.

Very small 2nd Room:
The second room was very very small, the door cannot even open!!! I'm tiny already (5 feet tall) however I was almost overlap on top of my friend. Not for two adults, only for one adult and one kid or two kids.

No response with my email:
After the stay, I wrote an email to the manger with all the problems I had with their hotel, there's no response. Maybe I have to write a review in order for them to recognize their problems.

  • Stayed March 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank dotrangerl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pcanes8, Director Comercial at Grandom Suites, responded to this review, 26 April 2011
We are very sorry to hear that you had a bad experience during your stay with us in Barcelona.
Clearly we were not performing to our usual standards of service and for that we sincerely apologize.
We take all feedback seriously and sincerely regret all the inconveniences caused to you. As I explained in the e-mail sent to you last April 7, we are taking immediate action and furthermore, we have decided not working any more with this transfer company.
We welcome all constructive criticism as it help us to get better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grandom Suites

Property: Grandom Suites
Address: Plaza Del Doctor Letamendi 26, 08007 Barcelona, Spain
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Eixample
Amenities:
Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Suites Airport Transportation
Hotel Style:
Ranked #86 of 305 B&Bs / Inns in Barcelona
Price Range (Based on Average Rates): €€
Hotel Class:4 star — Grandom Suites 4*
Number of rooms: 9
Official Description (provided by the hotel):
Located in the centre of Barcelona, a short walk away from Catalunya Square, Passeig de Gracia whith its high-end shops, the Gaudi's modernist buildings (La Pedera and Casa Batllo) and Las Ramblas.Grandom Suites offers 9 apartments of 65 sqm with two bedrooms and a maximum capacity of 5 people, ideally for Families. All of them with living-dining room with sofa bed, a fully equipped kitchen and Molton Brown amenities.Completely restored with contemporary design and all the comfort of a home away from home.Included Services: Wi-Fi, Family Kit, 24/7 snack-corner complimentary, free drinks in the room, daily cleaning. ... more   less 
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Also Known As:
Grandom Hotel Barcelona
Grandom Suites Barcelona, Catalonia

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