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“Non-working facilities, small rooms and very loud and dirty”
Review of Pension Segre

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Pension Segre
Ranked #488 of 520 Hotels in Barcelona
Reviewed 6 September 2014

I spent 5 nights in the Pension which is close to the beach.
This closeness unfortunately does mean that it is very loud with people partying and shouting at night (and the window have no proper insulation so that one does hear everything).
Despite having booked for 5 nights, I had to move after the first night because they had double booked my room. This way I saw two room. Both rooms were very small and did have no air conditioning unit, which is why did not really cool down at night. Instead the rooms had a small fan which made lots of noise and only distributed the hot air but did not cool anything.
The person only offers shared facilities. Unfortunately 2 out of 4 were out of service (shower and toilet) on my floor. This resulted in queues in front of the showers in the morning. The showers themselves were not very clean and sometimes the light did not work.
Check-out time is 11 in the pension, but one morning the cleaning lady came into my room (she used a key without even knocking) at 9.30 already. A complaint to the reception did unfortunately not help. The reception people in general were very polite, but any complaint about non-working facilities etc. were answered with a general "sorry" (with nothing changing).

  • Stayed: September 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Tina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pension45, Owner at Pension Segre, responded to this reviewResponded 29 January 2015
Google Translation

Gracias por su comentario.
Lamentamos que su estancia no haya sido de su agrado. Como usted a podido comprobar, estamos en un barrio muy céntrico y es normal que se oiga un poco de ruido.
Cuando usted reservo en el hostal, ya sabia que no disponíamos de aire acondicionado. Solo tenemos ventiladores, y todas nuestras habitaciones tienen balcones o ventanas que dan a la calle (la mayoría) o al patio interior.
Durante el tiempo que estuvo alojada en nuestro hostal, usted podía pedir un cambio de habitación con baño dentro si no le gustaba las instalaciones comunes, que se limpian mas de una vez al día.
Le pedimos disculpas por el malentendido de la señora de la limpieza, porque se equivoco de habitación, causándole unas molestias.
Gracias.

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25 - 29 of 145 reviews

Reviewed 20 August 2014

I booked this hostal in late June for my trip to Barcelona in late July and I chose the option which offered free cancellation. At that time they charged me one night for 37 Euro which I thought a temporary block in my credit card to reserve the booking.

Due to some change in my travel plan I had to cancel the reservation. However, I checked with my bank and was told that the hostal actually charged me and the transaction took place. There has been no refund notwithstanding I made the cancellation 2 weeks prior to the intended check-in date. It's been more than a month now since I made the cancellation.

I'm in touch with Venere team and they're on the case. It's kinda frustrating that such a simple process could take the hostal too long to sort out and I don't know when it will be done.

  • Stayed: July 2014, travelled solo
    • Location
    • Rooms
    • Service
1  Thank TLe0101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pension45, Owner at Pension Segre, responded to this reviewResponded 29 January 2015
Google Translation

Gracias por su comentario.
Cuando usted realizó la reserva, puede comprobar que siempre se carga la primera noche como garantía, esto lo hacen todas las agencias de reservas.
Cuando la canceló en el plazo correspondiente, nosotros inmediatamente realizamos la devolución del cargo realizado en su totalidad. Normalmente la demora es debido a las transacciones internacionales de los bancos, donde nosotros no podemos hacer nada al respecto.
Y esperamos ahora, que usted haga otro comentario para indicar que efectivamente recibió el dinero en su cuenta.
Gracias.

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Reviewed 21 June 2014

The biggest plus in this place are the people that work there. Very nice helpfull and correct. The little woman from housekeeping is so much fun. The rooms have a normal sice but they are very outdated, but then again you dont go on vacation to sit in your rooom all day so who cares.

Room Tip: Dont take a room on the street side in the summer. People are outside all night and the will wake yo...
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  • Stayed: June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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Thank stevenantwerp86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014

We got a great room with bathroom and a little French balcony. It was very clean and fresh. We were expecting it to be noisy at night because of the location in the city but we were shocked by how little we could hear from the outside. Very freindly staff!! We will definitely go back here next time we visit Barcelona!

  • Stayed: May 2014
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5  Thank vickanb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2014

I chose this hotel because it seem to be close to barcelonetta beach. The price is definitely not worth it as there are other 3-4 star central hotels for the same price. you can always use the tube to go to the beach or anywhere, no reason to book this hotel. The beach is more than 20 minutes walk away anyway.

The main issue with this hotel is the treatment from the staff. I've never come across to worse service and attitude than this. The cleaner shout at us for no reason and the reception person told me to go away when i mentioned that the room didn't have a fan as indicated when i booked it. So i had to stay 4 nights in a room without a fan barely able to get sleep due to the heat. Not to mention that the bed mattress was as hard as a rock.
When booking the room it was mentioning and also showing that there is a ceiling fan. When arriving you are asked to pay in cash for the whole period of stay before you see the room, so you can't get refund.
Moreover the room was barely cleaned if at all while i was away. Overall its the worst place i've ever rented and fully regret it.

  • Stayed: June 2013, travelled as a couple
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5  Thank Johnnys_Adventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESMAGUI, Propietario at Pension Segre, responded to this reviewResponded 10 February 2014
Google Translation

Gracias por su comentario. Lamentamos que no le haya gustado nuestra ubicación pero en ningún momento ponemos que estamos al lado de la playa sino cerca.
En nuestro establecimiento no disponemos de ningun ventilador de techo (y no existe ninguna foto donde aparezca), ofrecemos a todos nuestros clientes ventiladores, de pie o de sobremesa. Si en algun momento se quejan de que no funcionan en recepción se les cambia por uno nuevo y si fuese necesario se le proporcionan mas.
Nuestro personal es muy respetuoso con todo los clientes, pudo ser un malentendido.
Nosotros disponemos de datafonos para poder cobrar con tarjeta de credito, y no obligamos a pagar en efectivo, solamente tasa turistica de la ciudad.

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Additional Information about Pension Segre

Address: C/ Simon Oller, 1 Principal, 08001 Barcelona, Spain
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Barrio Gotico (Barri Gotic)
Amenities:
Hotel Style:
Ranked #488 of 520 Hotels in Barcelona
Price Range: €34 - €172 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Pension Segre 2*
Number of rooms: 24
Reservation Options:
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Also Known As:
Pension Segre Hotel Barcelona
Segre Hotel Barcelona
Pension Segre Barcelona, Catalonia

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