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Reviewed 25 March 2016 via mobile

As always I will give an honest review for my husband and I. Booking this holiday through Thomson we expected so much more, I will start with the positives
The staff are friendly and helpful and always greet you with a smile.
The room was spacious and the beds very comfortable, we did have to use the blanket as our room was very cold. There is also no air conditioning if the weather gets hot and humid.
Check in was quick and efficient.
The gardens are large and well kept, spacious sun terraces on various floors, these are stumbled across as nothing is not very well sign posted.
Now for the negatives
Food was not good, plenty of choice if you like salad!! Meat was very hit and miss, mains normally made up from the previous nights leftovers. Most food was only warm/cold, hubby used the microwave to heat his meals through!! They had a tendency to run out of popular fruits ice cream and desserts.
We stayed on a half board basis, but at lunch time there are no facilities to get a snack, not even a plate of chips or sandwiches. The only thing available was a small box of Pringles from a vending machine for 2 euros.
Location is a good 15 minute walk away, down a very very steep hill, ok going down but coming back is ok if your fit, if not get a taxi, that'll cost about 3.50 euros. There is nothing near the hotel to escape to, no bars/snack bars or entertainment. The hotel tried to put on live music/ salsa classes etc but these weren't popular, most people disappeared to bed.
All in all we won't be coming back, if your looking for a getaway at a similar price go to gran canaria and stay at the Monte Feliz ( check my previous review)the chef here could definitely learn how to cook fabulous food on a similar scale!
It's a shame to write a poor review but as I said this is our opinion.

Stayed: March 2016, travelled as a couple
Thank Jan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
agenteweb, Director de Relaciones Públicas at Parque Vacacional Eden, responded to this reviewResponded 1 April 2016

Dear Jan E,
Thank you very much for your feedback on Tripadvisor.
We really appreciate your compliments and take also your suggestions into consideration, in order to improve our standards.
It will be a great pleasure for us to welcome you soon again for another relaxing holiday.
Best regards,
Parque Vacacional Eden

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2016 via mobile

Absolutely lovely place. Our room was incredibly spacious and a nice place to relax with an incredible view of the sub tropical gardens and tiede mouthing range. Staff were friendly and welcoming and tino make the best cocktails. It is up a hill but the mount doom other reviews have made it. If you're from Devon or Cornwall you'll have seen worse visiting the corner shop. Only negative is we should have had a double but we're given two singles. How ever the room was so nice we didn't want to move. Puerto De la Cruz is a really lovely place.

Stayed: March 2016, travelled as a couple
Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
agenteweb, Director de Relaciones Públicas at Parque Vacacional Eden, responded to this reviewResponded 1 April 2016

Dear Scott S,
Thank you very much for your feedback on Tripadvisor.
We are pleased to read that you overall spent a great time with us and were satisfied with our services.
We really appreciate your compliments and take also your suggestions into consideration, in order to improve our standards.
It will be a great pleasure for us to welcome you soon again for another relaxing holiday.
Best regards,
Parque Vacacional Eden

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2016

Beautiful room with a great view of mount teide, spacious, clean and comfortable. The staff were very pleasant, (one grumpy waiter but never mind) the bar man reminded us of the man in carry on abroad, he is so happy and friendly, makes your stay so much better when the staff treat you so nice. We really enjoyed the entertainment, opera one night and then up on the dance floor having a boogie another night. The heated outdoor pool was enjoyed by myself everyday, so nice to view the plants and birds while swimming. Had a game of mini golf, yes it is a bit tired but good fun. Bus service was intermittent but the taxi back was only 3 euro 15 cent. Very helpful reception. I used the washing machine and drier over at eden luz, nice to have this available. Didn't have too many very hot days so only took advantage of the naturist pool on floor 10 once, it was cold but nicely laid out. Excursions, tricky to find if it is outside hotel chiripa garden, there is no hotel chiripa garden you just wait by the garden that is located past park cafe and where all the joggers go, turn up the hill from the hotel, go past road with paper shop on right, take the next turning, suiza. Food is buffet style for breakfast and fresh eggs and omelettes are cooked for you while you wait, would have been nice to have a full cup of coffee but still, just go up twice. cheese, ham, chorizo, fruit yogurt, a good range. We will be back.

Room Tip: If your mobility is not great try and get a suite closer to the amenities.
  • Stayed: March 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank jean h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
agenteweb, Director de Relaciones Públicas at Parque Vacacional Eden, responded to this reviewResponded 28 March 2016

Dear jean h,
Thank you very much for your feedback on Tripadvisor.
We are pleased to read that you enjoyed your holiday with us. Furthermore, we appreciate all your compliments. We are delighted to know that you would visit our hotel and are looking forward to welcome you soon again.
Best regards,
Parque Vacacional Eden

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2016

Stayed here for a week, booked through Thomson. Basically the hotel promises more than it delivers. It clearly states it is up a hill. This is not a problem however the shuttle bus does not run in the evening ,after mid day on Saturday or at all on Sundays. When it did run it was very good. Amenities are not useable or missing. Billiards had gone for repair, French bowls, mini golf were in a really poor state. One table tennis table ok but the other up against a wall. Bars were not open during the day. Reception and 9th floor bar had no atmosphere even when they were open. Went to tapas night to find all tables reserved but empty. The free pilates clashed with our welcome meeting so we missed that. General lack of information. Deposit for TV remote required but no English channels. Fees for wifi and safe. On a positive note room was large bright and clean however there was no heating at all so it was quite chilly as we were on the mountain side. Breakfast consisted of a massive selection of food. No "English /Danish" style bacon but everything was fresh and there was variety/choice. Very small cups were difficult to hold as you could only get one finger through the handle.Hot drinks all out of machines. Staff in restaurant worked very hard. Should be a great hotel but I found it very disappointing and would not return.

Stayed: March 2016
1  Thank toots4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
agenteweb, Director de Relaciones Públicas at Parque Vacacional Eden, responded to this reviewResponded 28 March 2016

Dear toots4u,
Thank you very much for your feedback on Tripadvisor.
We really appreciate your compliments and take also your suggestions into consideration, in order to improve our standards.
It will be a great pleasure for us to welcome you soon again for another relaxing holiday.
Best regards,
Parque Vacacional Eden

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2016

The minute we walked in to our 1 bed apartment we could not believe the value. The price we paid to stay in this immaculate, spacious apartment with sea and mountain view was amazing. Free wifi in the reception area which is good as it stops you spending your holiday in your apartment looking at your phone/computer! We sat for 5 mins in the reception each day to check in on family and plan our day. Reception were very helpful and friendly. Allergen information was fab (I have a nut allergy), breakfast was great, the buffet included anything you could possibly want.

Free car park was a massive bonus as we had hired a car. I would definitely stay here again if travelling back to Tenerife.

  • Stayed: February 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank tyto510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
agenteweb, Director de Relaciones Públicas at Parque Vacacional Eden, responded to this reviewResponded 28 March 2016

Dear tyto510,
Thank you for your feedback via tripadvisor.
Thank you very much for your feedback on Tripadvisor.
We are pleased to read that you overall spent a great time with us.
We really appreciate all your compliments.
It will be a great pleasure for us to welcome you soon again for another relaxing holiday.
Best regards,
Parque Vacacional Eden

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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