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All reviews pool area sea front reception staff the ground floor half board older generation evening entertainment plenty of choice rifle shooting junior suite restaurant staff sea view great holiday lago martianez water polo pool attendant loro parque
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Reviewed 9 May 2018 via mobile

Hotel lovely and clean. Lovely location for shops, bars, cafes. Beach, if you can call it that looked like a coal slag heap, good job we had two lovely pools. Food was well presented and varied but wasn't for me as I am a faddy eater. Staff lovely. Games throughout the day and entertainment on an evening. Wouldn't go to Tenerife again.

Stayed: May 2018, travelled with friends
1  Thank NottsEnigma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director de Relaciones Públicas at H10 Tenerife Playa, responded to this reviewResponded 11 May 2018

Dear Guests,

thank you for you excellent evaluation of our hotel and for your kind comments.

We are pleased you enjoyed your stay in general, and we are sorry you did not like so much the beach and Tenerife.

Best regards

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2018 via mobile

Great location, right on the sea front near the beach, shops and restaurants. Very clean room, Nice pools and bar, though would have liked some background music to break the silence. I'm sure the hotel is not at full occupancy in April so we had no problem getting a sun lounger and a drink. The wine is awful, by the way. The reception staff are very helpful, one of them was really great on advising us on local transport...thanks! I can really recommend using the buses to get out n about. The Spanish seem to have an abrupt manner which some people think is rude. They are not rude, it's just their way. Now we get to the food bit.....I can't criticise breakfast, lots of choice, even Vodka! If your a foody go for B&B and dine out because evening meal is a riot of unpolite pushing face stuffers who don't mind a massive plate full of beige, oh and the wine is really awful. Well, what can I say about the entertainment. .... 2 blokes murdering your favourite songs followed by Friday night bingo or a cringe worthy act. Come on....really......in this day and age !!!!!! But, to end on a high nothing spoiled our stay.

Stayed: April 2018, travelled as a couple
2  Thank clarkebarlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director de Relaciones Públicas at H10 Tenerife Playa, responded to this reviewResponded 11 May 2018

Dear Guests,

thank you for your comments.

We are pleased you enjoyed your holidays in general, and we will consider your suggestions in order to improve our service.

Best regards

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2018

Had a weeks stay all inclusive at this hotel. It is probably in the best location possible in Peurto de la Cruz.
The first thing to note is the staff every single one is friendly and helpful, my favourite was Victor in the bar if you go make sure you get him to pour a brandy for you :)
Then there is the cleanliness - whenever you walk round the hotel you will almost always encounter a member of staff cleaning be it windows floors or something else they keep the hotel immaculate.
I loved the food in the buffet restaurant, there was a mix that must satisfy everyone If you only like staple English stuff you will always be able to find something to your taste. However if like me you prefer local of different foods then you won't be disappointed a particular favourite for me were the various bean in sauce offerings with the vegetables.
So if I loved the Hotel so much why only 4* rather than 5?
This is all down to the room it was ready for refurbishment in particular the bathroom. The bath was very short (3/4 length) and this had the add on effect that when in the shower even with the screen in position water would still spray on to the floor. However don't let any of this put you off - as I've said the rooms are in the process of being refurbished so when you come it could well be even better.

Room Tip: when refurbished all rooms will be fine - ours was a pool view and the location was fine
  • Stayed: April 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
4  Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director de Relaciones Públicas at H10 Tenerife Playa, responded to this reviewResponded 9 May 2018

Dear Sirs,

thank you for your very good evaluation of our hotel and your kind comments, which we will share with all the staff.
We appreciate your suggestions, and, as you well mention, the rooms will be soon all refurbished.

We are really pleased you enjoyed our service so much, and we hope you will choose this hotel again in occasion of another holiday in Puerto de la Cruz.

Best regards

The Management

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Reviewed 29 April 2018 via mobile

The hotel was very good the room was good and very clean would have like tea facilities in the room but maybe that's just a British think. The restaurant was Exellent with great views. The food was very good with lots of choice. The bar area was very pleasent. The pools were very good one heated and one cold. The staff were very helpful in bar, restraunts and reception. The hotel was very well situated in town. There is a beach but not very good for swimming as the sea seemed very rough at the time we were there and the sand is black as you would expect. Entertainment was average. The hotel seem to have a small area for children. The only thing that lets us down wss Thomas cook they do not have a rep at this hotel and you have to ask at reception for departure time etc. We very pleasant holiday in this hotel thank you.

Stayed: April 2018, travelled as a couple
4  Thank lindaeighteen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director de Relaciones Públicas at H10 Tenerife Playa, responded to this reviewResponded 1 May 2018

Dear Guests,

thank you for your very good evaluation of our hotel, and for your kind comments.

We are happy to read you had a pleasant stay.

Your recommendations are also truly appreciated, and we look forward to seeing you again in the near future.

Best regards

The Management

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Reviewed 27 April 2018

My husband and I stayed here at the end of February and were very happy with everything. We had previously visited the hotel on two occasions, however as that was around 13 years ago we didn't know if the standard would be the same. It was! In fact we thought it was probably even better. The hotel is located in a perfect position and we had a brilliant holiday there - we shall certainly be going back again

  • Stayed: February 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
4  Thank Annieyorke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenerife P, Director de Relaciones Públicas at H10 Tenerife Playa, responded to this reviewResponded 1 May 2018

Dear Guests,

thank you for your excellent evaluation of our hotel, and for your kind comments.

We are so pleased you were happy with everything, and that you found our services even better than in your previous visits.

We hope you will soon come and spend another holiday with us, which we hope will be as nice as this last one.

Best regards

The Management

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