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All reviews a la carte restaurants pool area sea view booked a junior suite evening entertainment buffet restaurant half board corner room main restaurant mount teide sea front loro parque costa adeje lobby bar thomas cook plenty of choice large balcony
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Reviewed 15 March 2016

We stayed here in February for a week. The room was lovely and we had a high room, so the view was fabulous. The restaurant was good and the service was very good. My husband was in his element because there was plenty of red meat. However
there wasn't so much for me as I only eat chicken and fish.
It is in an excellent location with nice walks and plenty of restaurants and shops not too far away.

Room Tip: Choose a high room at the front.
  • Stayed: February 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Couse1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionSanFelipe, Director de Relaciones Públicas at Sunlight Bahia Principe San Felipe, responded to this reviewResponded 16 March 2016

Dear Tripadvisor user,

Thank you for telling us how much you enjoyed your stay in Bahia Principe´s San Felipe hotel.

It is a great satisfaction for all of us to know that you had a lovely holiday with a very good service, good food and an excellent service. We would love to have you back in Bahia Principe Hotels & Resorts.

Best Regards

Bahia Principe Hotels & Resorts, spa hotels in Tenerife

Sebastian Leber
Bahía Principe San Felipe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2016

We have just returned from our fifth very pleasant stay at the San Felipe, as always the staff were very friendly, helpful and charming even to those guests who had forgotten to pack their good manners.
Our room over looking Mt Teide was spacious and kept spotlessly clean by the hard working maids.
The service in the bars and restaurants prompt and efficient, and a special thanks to Vanessa and her colleague in Guest Relations for arranging the surprises in the Mediterraneo Restaurant my birthday.

Room Tip: Pool view room have afternoon sun
  • Stayed: March 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank Sue F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionSanFelipe, Director de Relaciones Públicas at Sunlight Bahia Principe San Felipe, responded to this reviewResponded 13 March 2016

Dear Sue,

Thank you very much for this review about your lovely holidays in Bahia Principe´s San Felipe hotel.

It is fantastic to hear that you were pleasantly satisfied with the hotel service, facilities and our colleague Vanesse. We have passed your kind words to all of them as they will surely encourage them to keep on working to achieve the best satisfaction of our guests. We hope to welcome you once again at the San Felipe.

Best regards

Bahia Principe Hotels & Resorts, all-inclusive hotels for your holidays in Tenerife

Sebastian Leber
Bahía Principe San Felipe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2016 via mobile

We have booked this hotel by reason of good reviews and good location in north part of the island to stay for 4 days. We canceled our stay after forst night and will never return to this hotel and any others hotels of this chain.

Our impressions:
- central door to the hotel was broken and cold wind blowed inside
- parking. One of reason to reserve hotel was the garage / parking availability. But after arrive they just offered to wait for 3-4 days because it was lack of free places there. The nearest parking in mall cost was about 40 eur/night.
- room. Terrible stink. Old towels. Cold. Without heating. The heater just blowed cold air and was extreemly noisy.
- food. It was something what is difficult to describe. We have not found ever bread to eat with water or juice. All food was maybe 2-4 days old. Absolutely danger to eat.
- you now, 1 point from 5 is to much for this hotel. Maybe only for good view we could give it.
- we booked in another hotel and leaved it as soon as we woked up.

Stayed: December 2015, travelled as a couple
4  Thank Gremjsn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionSanFelipe, Director de Relaciones Públicas at Sunlight Bahia Principe San Felipe, responded to this reviewResponded 8 March 2016

Dear Tripadvisor user,

Thank you for having chosen Bahia Principe San Felipe hotel to spend your recent holidays and for giving us some feedback.
We are sorry if your stay in the hotel has not met your expectations as you thought it was.
We have informed the responsable managers to deal with the incidents that you report and make sure that they are going to be supervised.
Besides, we would like to inform that all our restaurants serve only fresh food, which is daily prepared. We have a very good and general acceptance of our guests, but we are sorry if it has not been your case.
We hope you will excuse us for the inconveniences and send you our best regards from Tenerife.

Best Regards,

Sebastian Leber
Bahía Principe San Felipe

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Reviewed 2 March 2016

this hotel is on the seafront with rear views over mt teide, the rooms are good size and comfortably furnished, beds very nice, great size bathroom and large balcony with seating. All the staff are friendly and helpful, there are 3 great eateries, the buffet which was amazing with themed nights and a vast variety of foods, a Mediterranean and Italian which were also excellent, the pool area has plenty of sunbeds and a snack bar serving drinks and meals which are self service, it was quiet when we were there so if anything had gone cold eg chips you just asked the chef and it was all replaced with hot and fresh , the spa is excellent as were the organised activities. Each evening had entertainment and it was a 5 min walk into the town .all in all this was a fab break and I would definitely return my son is 9 and he also loved what was on offer here, reviews I read before I went were good and the only negative I read was that some of the meat on the buffet was overcooked, well some was but you only had to ask the chef on that area and they would cook it to your requirement as did the fish chefs so it was not a problem and I would recommend this hotel to all.

Room Tip: pool view was amazing as it was over the mountains and sunny balconys
  • Stayed: December 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
4  Thank Hayley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionSanFelipe, Director de Relaciones Públicas at Sunlight Bahia Principe San Felipe, responded to this reviewResponded 3 March 2016

Dear Hayley,

Thank you very much for taking time to write about your stay in Bahia Principe San Felipe Hotel. It is fantastic for all of us to know that your expectations have been met because getting the best satisfaction of our guests is always our main goal.

We hope you and your son will return to Bahia Principe San Felipe soon. It will be a pleasure to welcome you again.

Best regards,

Bahia Principe Hotels & Resorts, family holidays with Bahia Principe Hotels & Resorts.

Vanessa Martínez
Bahía Príncipe San Felipe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 February 2016

Stayed for a week all inclusive from the 20 to 27 February our second visit in three years found all the staff to be very friendly and helpful we had a room on the 10th floor with a Seaview rooms are good size and well maintained I found the food to be very good my wife who does not eat meat or pork had a limited choice The entertainment at night was basis and not inspiring compared with our last visit we would stay at the hotel again

Room Tip: High floor for better views
  • Stayed: February 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Sam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionSanFelipe, Director de Relaciones Públicas at Sunlight Bahia Principe San Felipe, responded to this reviewResponded 3 March 2016

Dear Sam,

Thank you for the feedback of your recent holidays to Bahia Principe´s San Felipe hotel. We are very glad to hear that you found our hotel very nice with good service and friendly staff.

We have taken note of your comments in respect of the food and entertainment in order to take the necessary measures. Your opinion is really helpful for us to improve.

It would be a pleasure for us to welcome you again at Bahia Principe Hotels & Resorts.

Kindest Regards,

Bahia Principe Hotels & Resorts, all-inclusive hotels for your holidays in Tenerife

Vanessa Martínez
Bahía Principe San Felipe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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