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Reviewed 18 February 2016

We arrived early evening and were immediately struck by the elegant surroundings and the warm welcome from Antonio and Toni Vera in reception. Toni was exceptionally helpful with sorting out a few issues and always greeted us warmly and by name. We tried all the restaurants and had excellent meals and service in each one. Meals were often memorable with a particularly good breakfast buffet. The grounds are truly lovely. Two black swans are nesting at the moment so look out for young soon. We can thoroughly recommend the Botanico but weather in the north of Tenerife is not always perfect-temperatures are fine but there is a lot of cloud.

Room Tip: Ask for a view of Mount Teide and the gardens.
  • Stayed: February 2016, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank david w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel B, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded 23 February 2016

Dear guest;
It is such a pleasure to read your highly complimentary review. Thank you for taking the time to share your experience with other TripAdvisor users. We are delighted to read of what a lovely stay you enjoyed and have taken enormous pride in sharing your compliments with our team. We look forward to welcoming you back home on a future visit and thank you once again for a glowing review. Awaiting for you once again in a near future Yours sincerely
Gustavo Escobar.
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2016 via mobile

So my 10th trip to the Botanico and it was ok

Reception staff were excellent and Toni was magnificent in arranging a doctor after I urgently needed one

Herrera is brilliant at breakfast - efficient polite and runs the room very well - as other people have said the breakfast itself is amazing and a superb choice.

The rooms clean spacious but a bit jaded - even the parrot pictures have started to fade. It is always best to ask for a separate shower as these are the most updated - I'm assuming the management will be updating the other rooms in due course.

The spa is stunning and the treatments amazing if a little pricey / I also recommend the hair salon - and especially Rosie who is brilliant.

The bar staff are good though very overworked - a special mention to Pedro who's English, politeness and attention to detail are a huge asset to the team - also a mention to Tania Fran and Marie Cruz

The evening entertainment was much better however the last time I was here there was an amazing cocktail waiter who travelled to the hotel to do an amazing gin and tonic demonstration - he wasn't here this time but Jose Luis made a simple cocktail which was acceptable - please get the cocktail waiter back he should be a regular fixture I'm sure it would go down well with all the guests

Now the downside

For a 5 star hotel 1star wifi is not acceptable it hardly ever worked in my room and in the main areas it was intermittent - it's something they really need to invest in and should be an essential !

The pool area is now looking very tired the paving slabs and sun loungers need replacing - I know it will need considerable disruption and investment but it needs to be brought up to a standard to ensure its leading hotel of the world group

The hotel us lovely and has an old world charm but it just needs updating to face the challenges of a younger moser clientele that will be using the hotel in the future

It's definitely recommended

Stayed: February 2016, travelled as a couple
1  Thank dorsetanubis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel B, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded 23 February 2016

Dear guest;
Thank you so very much for your special compliments; which we have proudly shared with all the team. It was an enormous pleasure to have you stay with us and we are delighted that you enjoyed your stay so much and were made to feel welcome and at home once again . That is just how we want our visitors to feel and something we strive to achieve. We do very much hope to have the pleasure of welcoming you once again in a near future and thank you for staying.
Yours sincerely
Gustavo Escobar.
Hotel Director

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Reviewed 16 February 2016 via mobile

This was probably about our 25th visit to this outstanding hotel which rightly is listed as one of the ' Leading Hotels of the World'.
Unfortunately I became very unwell in the early part of my stay and required attention in one of the local private hospitals ..Hospiten Bellevue.
Gustavo Escobar, the very efficient Manger of Botanico personally arranged for me to be seen by his own wife's consultant and also arranged for an interpreter to assist me.
Hospital was state of the art, consultation and ultrasound examination were highly professional and helpful and curative medication was duly prescribed.
A new diet was recommended and the staff in the breakfast room went out of their way to make certain that such things as almond and soya milk, fresh mango juice and other items were readily available.
Their care and concern was absolutely first class as was the attitude of Susanna, PR Manager and the entire reception team.
Special mention must go to Anne Marie, Director of the Oriental Spa who organised helpful treatments ...reiki and relaxing massages...and who was genuinely concerned that my health would greatly improve prior to returning to Scotland.
If you MUST be ill then Botanico is the place to be if you want to be cosseted and cared for superbly.
Weather during our 16 night stay was wall to wall sunshine...around 75 F. each day.
The hotel may not be beautiful or indeed even attractive from the OUTSIDE but walk INSIDE and you will know beyond any doubt at all that Gustavo Escobar has surrounded himself with the most wonderfully caring staff that my wife and I have ever encountered anywhere in Europe.
That is why we are looking forward to further stays in
March / April, May / June, September and November of this year.
We simply cannot wait to return to our ' second home'.
Very highly recommended.

Stayed: January 2016, travelled as a couple
Thank LARGOBAY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel B, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded 24 February 2016

Dear Largobay,

Thank you for your constructive feedback of our hotel. We appreciate your comments and thorough review. We are conscious that it’s this information what allows us to improve the service quality for our guests. The most important thing is your 25th visit and you feeling the hotel as your second home.
We are very glad to hear that you have enjoyed your stay at Hotel Botánico & The Spa Garden have taken enormous pride in sharing your compliments with our team, specially with Anne-Marie from the Spa.

We do very much hope to have the pleasure of welcoming you once again for your 26th visit and thank you for staying.

Yours faithfully,


Gustavo Escobar
Hotel Director

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Reviewed 11 February 2016

We had a week at this superb hotel and it was a joy,from the arrival greeted by Antonio,it was a week of relaxing .
The Thai restaurant is particularly excellent,and the others are very good, breakfast is a. wonder , a buffet of every thing you could I want,with an excellent egg station, a glass of cava is there if required, the staff are very attentive to any needs required, and excellent entertainment is on every night usually a 3 or4 piece group great for dancing.
The gardens are lovely,as are the pools the spa pool is very quiet, but no drinks service here.
The room we had on the 4th floor was a suite with balcony , lovely.,large TV with UK. Channels.
The hotel is situated in an area where there are many restaurants, and a supermarket is a 5 minute walk.
Thoroughly recommended all round, we will be back

Room Tip: Garden view rooms are best
  • Stayed: February 2016, travelled as a couple
    • Value
    • Location
    • Service
1  Thank nevillesummers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel B, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded 16 February 2016

Dear guest:
It is such a pleasure to read your highly complimentary review. Thank you for taking the time to share your experience with other TripAdvisor users. We are delighted to read of what a lovely stay you enjoyed and have taken enormous pride in sharing your compliments with our team.
We look forward to welcoming you back home on a future visit and thank you once again for a glowing review. Awaiting for you once again in a near future
Yours sincerely.
Gustavo Escobar.
Hotel Director.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2016

We were looking for peace and quiet, a bit of sun and some time to relax in nice surroundings. We got everything we wanted and more at Hotel Botanico. The hotel is in a beautiful setting; the garden is superb and perfect for a gentle stroll in the evening. The running water, the koi, the swans and the butterflies all lend themselves to the tranquil atmosphere. The spa is also very good and we had some lovely treatments there. There are also some interesting artworks on show - it's not ultra modern but its a hotel with a soul. The restaurants were all good and food was delicious. But what really makes this hotel is the staff. They could not do enough for us. It was my partners birthday whilst we were there and they left cake and cava in our room and put some chocolates and decorative towel swans on our bed, with a card from the staff. It was such a lovely touch and really made his birthday. I didn't even mention it, the maid must have noticed the card I gave him in the morning. I also have food allergies and I was really surprised about the attention to detail the staff had - usually I have to keep reminding people, but they were fantastic. I cannot recommend this hotel enough - we will definitely be returning. Thank you Hotel Botanico for a wonderful holiday.

Room Tip: rear of the hotel overlooks the garden, pool and mount Teide
  • Stayed: January 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank LauraMoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel B, Director General at Hotel Botanico & The Oriental Spa Garden, responded to this reviewResponded 16 February 2016

Dear guest:
It is such a pleasure to read your highly complimentary review. Thank you for taking the time to share your experience with other TripAdvisor users. We are delighted to read of what a lovely stay you enjoyed and have taken enormous pride in sharing your compliments with our team. We look forward to welcoming you back home on a future visit and thank you once again for a glowing review. Awaiting for you once again in a near future Yours sincerely
Gustavo Escobar
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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