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All reviews steep hill swimming pools are half board bbc world reception area bar staff breakfast and dinner a free shuttle bus stay at this hotel again all inclusive package salad pool view evening entertainment public areas plenty of choice at lunchtime family holiday
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Reviewed 6 June 2016

i love the hotel. it was very peaceful. their food was amazing and you can eat when ever you want. it is close to the city center but we used car anyway.
i rated it 4 stars because the staff on a reception wasn t always in a good mood, and wifi also had some problems.

  • Stayed: October 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank samartina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirección H, Director at Hotel Puerto de la Cruz, responded to this reviewResponded 10 June 2016

Dear Samartina

First of all I would like to thank you for having made us partakers of your satisfaction after your recent stay in the Hotel Puerto de la Cruz and also for having taken your time to upload your feedback to Tripadvisor.

It is very nice to know that you found our food to your satisfaction and that you had a relaxing and calm stay amongst us. This really makes our hard work really worth while as our aim is to make all our guests feel at home during their holidays.

I´m sorry about your negative experience with our Reception staff, I have been looking into this matter so that it should not happen again.

Thank you for choosing our hotel for your well deserved holidays and hoping to hear you will be visiting us on a future occasion, I remain yours sincerely,

Domingo Castro Bello,
Manager.

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Reviewed 3 June 2016

Hotel was near to everything, wifi worked well in reception, tv in room with english channels had to pay a small fee for this. Pool on top was lovely although i feel toasted sandwiches woild be a good addition to the menu as im not fond of eating pizzas at lunch and want lighter bits. Didnt book breakfast so cant comment but restuarant looked clean. Kareokee could be a bit noisy but rung reception and they turned it down so we could sleep. Room very clean and daily maid service with plenty of towels and extra blankets as i was cold due to a flu bug. Hospital with a doctor just across the road cost 38 euros and prescription for antibiotics from chemist next door but one 5 euros. Plenty of redtuarants of all tupes about. We went siam park and Loro park hoth greag days out. Puerto is more keyed up for over 40s or those that like a quiter pace of life. It truely is a beautiful place with the fishing quarter and the wonderfil balconies. Easy to access bus service as termi al just down the road and we went to ortava again a beautiful town. Im going back again for the third time in september

Room Tip: Balcony over street or at rear near pool and gardens
  • Stayed: April 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank LuciaHall66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirección H, Manager at Hotel Puerto de la Cruz, responded to this reviewResponded 10 December 2017

Dear Mrs. Lucia,
Thank you for choosing to stay with us at the Hotel Puerto de la Cruz for your recent holiday. We would also like to thank you for sharing your positive experience with other tripadvisor travelers.
Hope to see you soon again in our fantastic facilities.
Sincerely
Luis Folgar
Hotel Manager.

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Reviewed 21 May 2016 via mobile

Hotel was good no complaints nod food was great, the staff were really friendly and helpful I went in May and it was busy but in high season I would suggest it would be over crowded as it has limited pool space and loungers and the restaurant when I was there was running two evening sittings 18.00 and 19.45 often the early sitting over ran. It was advertised as popular with north European guests, this means German! Point to note the hotel insisted on long trousers for men at evening meals, would have been helpful to know this before packing!

Stayed: May 2016, travelled as a couple
2  Thank Oliver H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirección H, Manager at Hotel Puerto de la Cruz, responded to this reviewResponded 24 May 2016

Dear Oliver H

First of all thank you for choosing the Hotel Puerto de la Cruz for your holidays on this occasion and also for having taken your time to upload your opinion on our Hotel to Tripadvisor for the knowledge of other travelers you are looking for a place to stay.

I´m very pleased you consider this is a good hotel and also to know that you had no complaints, this makes all our hard work really worth while.

Thank you also for your positive comment on our staff, it is great to know you found them friendly and helpful as this is one of our main aims and I´m very pleased that you perceived it.

As you mention, we run two evening sittings in our Restaurant and usually our north European guests during the Winter season prefer the first sitting, although we strive hard to have equal number of persons in both sittings. The opposite usually happens in the Summer season, when our Spanish customers prefer the second sitting.

Thank you very much once again for your positive feedback and I hope to have the pleasure of greeting you personally should you decide to visit us on a future occasion.

Yours sincerely,

Domingo Castro,
Manager.

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Reviewed 18 May 2016 via mobile

Not the best location not ideal for elderly or disabled the staff were nice and the pool was good the entertainment was good and different everyday the check in was easy the room was cosy and nice loved Tenerife would definitely return to the area

Stayed: May 2016, travelled solo
2  Thank dannymaher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirección H, Manager at Hotel Puerto de la Cruz, responded to this reviewResponded 24 May 2016

Dear Mr. Maher,

Thank you very much for having chosen the Hotel Puerto de la Cruz for your holidays on this occasion and also for having taken the time to share your experience amongst us through Tripadvisor.

I am very pleased that you found our services to your satisfaction and also appreciate your kind words on our staff. This is an aspect of our services that is highly valued by our clients and it is a pleasure to know you also perceived their helpful and friendly attitude.

As you know, our hotel is situated on a hill, due to this we have spectacular views towards the sea and also towards our Mount Teide, situated in the National Park of Las Cañadas and the highest in Spain. Our situation also permits an easy and quick way out of town to go on excursions by car. We offer a free shuttle bus service weekdays down to the Commercial Center Martiánez for those guests who do not wish to walk up and/or down.

I´m very pleased that, even though you would not stay amongst us again, you would definitely return to Tenerife and this area on a future occasion, that is excellent news.

Thank you once again for your feedback, kind regards,

Domingo Castro Bello,
Director.

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Reviewed 5 May 2016

This is a very good hotel. We have stayed here on numerous occasions.
The staff from top to bottom are excellent.
The food is very good. We stay all inclusive.
The rates for a 5 star hotel are very reasonable
Already booked our next holiday.
Can't wait to get back

Room Tip: Mountain or sea view take your pick
  • Stayed: April 2016, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank brian f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dirección H, Manager at Hotel Puerto de la Cruz, responded to this reviewResponded 17 May 2016

Dear brianf

On behalf of the entire team of the Hotel Puerto de la Cruz I wish to convey to you our sincere thanks for the positive comments you have sent us through Tripadvisor and also for making us partakers of your satisfaction. It is very gratifying to know that you always enjoy your holidays amongst us and that we live up to your expectations on each occasion.

Thank you also for your kind appreciation on our staff, we strive hard every day to offer a personalized and friendly service and our aim is that all those who visit us may perceive this effort.

It is an honor to have you and your wife as regular guests of our hotel, thank you for returning time after time. It is always a pleasure to greet you.

Looking forward to seeing you once again on your next visit, till then, best regards,

Domingo Castro Bello,
Manager.

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