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UR Mision de San Miguel
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Reviews (423)
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All reviewsoverlooking the courtyardthe busold townpretty courtyardshort walksmall alleyexcellent showercentrally located hotelair conmain shoppingtapasreception stafflocation is greatlovely citysmall hotelmini barstayed nights
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5 - 10 of 423 reviews
Reviewed 5 November 2017

This was our second visit to Palma ,and also our second visit to this small hotel. We were here to take part in the Palma Half marathon and 10k road running events.
We were struck by the strong smell of urine in the alleyway leading to the main entrance,but we were looking forward to a comfortable room so we were not put off.
On arrival at reception we were greeted by a friendly young lady. Our friends room was ready but ours was not. This wasn't a problem as we were early. We deposited our luggage in their room and said we would see our room later.
We returned to the hotel later after brunch,collected the keys and made the way to our room. Downstairs to a dim and smelly basement family room. We were not happy as our friends room was bright and airy. Not at all like the room we had on our previous visit.
We complained at reception and were informed that the hotel was full,but they would move us the following day.
We were given a new room the next day( this was called an upgrade,but it was exactly the same room as our friends, also the same as we had the previous year).
The hotel is looking a little tatty around the edges. The dining room looked good and an excellent breakfast ( recently refurbished).
At checkout we said that we were unhappy with the first room and would they compensate us. We were offered a bottle of wine. Not a real compensation for spoiling our Honeymoon weekend ( they had been informed).
We complained to the supervisor( no manager on site) she said there wasn't anything she could do!. Customer service(Poor)
We would not return to this hotel. We feel they are not interested in customer
satisfaction.
We have emailed the company to give our views . Replied but no interest shown.

Room Tip: Not basement
Stayed: October 2017, travelled as a couple
Thank Anthony F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2017

We stayed only one night here because of an early flight from Palma, after visiting other parts of Mallorca. The location is great, just a short walk from the central bus station and a few steps from one of main shopping streets that lead to the central part of the old town and the cathedral. When we arrived around lunch time our rooms were not ready, but it was possible to leave our luggage in the luggage room. We could walk in to the luggage room ourselves to leave our luggage and then fetch it a few hours later, and did not receive any receipts for our pieces of luggage (which many other hotels provide for security). The staff at the reception were nice. Our rooms were on the ground floor, one with a view to a small inner yard and one with a view to one of the side streets. As the streets in the area are pedestrian, there was no traffic and no noise, which we appreciated. The rooms were clean and quite large and the bathroom had a proper shower cabin. The beds were a bit hard for our preference and the pillows not very comfortable. Because of our early flight the next morning, we did not have time for breakfast at the hotel (and besides it was quite expensive), but there was a fridge in the room so it was possible to buy some breakfast items at the supermarket and store them in the fridge overnight. There were no tea and coffee making facilities in the room. Wifi worked well. This was the second time we stayed here (the first time was a few years ago) and we would consider staying here again the next time we visit Palma.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Zenita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UR_Hotels, Supervisora at UR Mision de San Miguel, responded to this reviewResponded 19 October 2017

Dear Mrs Lund,

We appreciate your comments and we use this information to continue to improve the hotel.
From this year we have a new mallorquinish breakfast buffet in a renovated breakfast-room with Nespresso for our guests, llonguets, and more local products that we invite to show you in your next stay.

Warm regards,

Mariana A.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017

A nice boutique hotel in a great location in the city being just minutes from many places to visit and good restaurants.
The hotel is tucked away off the Casa Sant Miquel. The narrow, scruffy alleyway approach leads into a lovely modern courtyard off which the various hotel rooms branch.
As with all hotels there is a tourist tax to pay on arrival.
A very mixed, mainly northern European clientele.
Our bedroom 107 was fine with two single beds laid out as a double so there was plenty of room. Good, quiet air con. A fairly small bathroom. A couple of niggles: no plug in sink and a non-functional safe slightly took the edge of the room.
A big let-down was the inability to get any sort of beverage after the bar closed at 22:00. Take your own travel kettle if you want a late-night drink.
The buffet breakfast had plenty of choices although on our first morning the solitary server struggled to keep up with replenishing food but we discovered the secret was to get into breakfast before 09:00.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Travlintone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UR_Hotels, Supervisora at UR Mision de San Miguel, responded to this reviewResponded 19 October 2017

Dear Travlintone,

Our greatest motivation is that customers are at ease, so we appreciate your observations, and we are working right now. Also working in a change in the bar-timing to be more flexible at night.
We invite you to visit us soon and live a more comfortable experience.

Warm regards,

Mariana A.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2017

We stayed in a 2 bedroom room and it was lovely. So rare to find a 2 bed hotel room for a family. We had a lovely big balcony to sit on too. Very nice welcome by the staff and offered us a glass of champagne. Staff helpful. Nice breakfast with lots of choice. Highly recommend.

  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Sharon E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2017 via mobile

Hotel very good located in the Center of Palma and next to the sightseing places., Breakfast very good. Nevertheless I am disappointed due to the rooms which need urgently a renewall, especially bathroom.
Employees are very kind and servable.

Stayed: August 2017, travelled as a couple
Thank Jemp G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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