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Reviews (841)
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All reviewsrooftop barstudio roomfree water and soft drinksold towngreat hotelmini barcity breakmin walkplunge poolstayed here for nightstrain stationnespresso machinecomfortable bedsfantastic staymodern hotelsmall gymlong weekend
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Reviewed 16 January 2018

GOOD - Clean bedroom with lovely shower and well stocked mini bar. Staff seem friendly. Great location.

BAD - We booked this Hotel mainly for it's swimming pool We spent 60 Euros the day before so that we could use the pool. We were hoping to use it before 12pm when we were due to check out. We get to the pool at 9.30am to find it locked!! It's not open until 11am! VERY DISAPPOINTING. We also find it hard to believe that we paid 24 Euros for a breakfast that consisted of bland, cold, food. Raw garlic! Smarties!!??? Also, the bathroom has no toilet brush and we were not asked if we had a nice stay when we left...

  • Stayed: January 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank Samuel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DRECCIONINNSIDEPALMA, Director General at Innside by Melia Palma Center, responded to this reviewResponded 19 March 2018

First of all we would like to thank you, Samuel T, for having taken the time to post your review on Tripadvisor. We appreciate very much all feedback and thank you for the positive points described.
In answer to those that are not so positive, we do not understand what you mean when you say that you spent 60€ the day before using the pool. Regarding the Spa area opening hours, they are clearly described in the written information we provide upon check in. About the breakfast, we regret to read that you did not enjoy it. We offer a wide range of choices, including different options for dietic plans and special necessities. I would appreciate if you can contact me (innside.palma.center@melia.com) and provide me with more information in order to be able to give you some feedback.
Our ultimate goal is to achieve our guest’s full satisfaction and we really regret that your experience did not meet your expectations. We hope you give us a second chance, on your next visit to Palma. Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2017 via mobile

Spent five nights at this hotel, a really nice experience. Staff was friendly and helpful and made us feel welcome all the way through.

Room was very spacious, nicely furnished and clean. Extra bonus for a large double bed and two shower heads.

Location north of the old town was suitable for our needs. The sea was a 10 minute walk away and railway station only a five. Railway takes you to a big shopping mall.

Breakfast was very good. A few nice quality restaurants within a block radius.

Would definitely choose this hotel again.

Stayed: December 2017, travelled as a couple
1  Thank Peetro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DRECCIONINNSIDEPALMA, Director General at Innside by Melia Palma Center, responded to this reviewResponded 3 January 2018

Dear Peetro,
Thank you so much for taking the time to share your feedback on your recent visit to INNSIDE Palma Center. It is a pleasure to read that you enjoyed so much your stay and that our location came in handy.
We hope to welcome you back very soon!
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2017

This little hotel has a funky boutique vibe and is ideally located for the city bustle. There are some exceptional restaurants just a few doors away and the main station just over the street.

We visited the hotel during winter, we weren't disappointed although we were unable to make the most of to rooftop terrace or outdoor pool - which is great but possibly a tad on the small side if it were to be busy.

The basement however offers another pool with sauna, jacuzzi, steam room and gym. The gym whilst small was on not a disappointment. We did find the indoor pool became a little too congested as there were only 2 'sunbeds' and room for only a couple of people in the hot tub and pool. That said it was clean and finished to a high standard.

This hotel would certainly best suit anyone who is on business in the city centre or someone looking for a change from the more tourist spots.

The hotel staff were very polite and friendly. They helped print out some train details without even specifically being asked to and also surprised my fiancé with a cake and a bottle of sparkling wine for her birthday which they had noticed from the reservation.

Top marks for customer service. Room was clean and fresh. Bed was firm but comfortable. Good hot and cold climate control.

There is just about a sea view from the roof top terrace.

I would definitely stay here again.

Room Tip: We had free unlimited minibar for soft drinks which was a nice touch.
  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
1  Thank davidhE2547IY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DRECCIONINNSIDEPALMA, Director General at Innside by Melia Palma Center, responded to this reviewResponded 21 December 2017

Dear davidhE2547IY,
Many thanks for your kind and complete review and for the excellent rating!
It is a pleasure to read that you enjoyed your stay with us and our facilities so much. We are all very happy to know that you felt warmly treated and we look forward to welcome you back very soon!
Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2017

Found this hotel to be fantastic value, modern clean rooms. Lots of nice little touches such as smart phone chargers, free mini bar with water and juice and of course the Spa facility is excellent. Best part of the stay was the level care showed by the staff, special mention to Paco, very pleasant and helpful with any requests. Thanks.

  • Stayed: November 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank foodger83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DRECCIONINNSIDEPALMA, Director General at Innside by Melia Palma Center, responded to this reviewResponded 21 December 2017

Dear foodger83,
thank you so much for giving us your feedback and for this fantastic rating!
Your review is such a compliment for our hotel and for our staff, specially Paco.
We look forward to welcome you back again soon!
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2017

the staff were very light hearted, pleasant and helpful.
the rooftop area was beautiful, I spent a lot of time relaxing up there.
SPA facilities were very nice and kept very clean.
The bed was so comfortable! I had a very good sleep.
Bathroom was exceptional

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
1  Thank Nathan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DRECCIONINNSIDEPALMA, Director General at Innside by Melia Palma Center, responded to this reviewResponded 6 December 2017

Dear Nathan W,
Thank you very much for your kind words and excellent rating!
We are delighted to know you enjoyed your stay and our facilities so much. Thank you for your remark about our staff, we are all very happy to know that you felt warmly treated. It will be a pleasure to welcome you back very soon!
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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