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All reviews overlooking palma es vi grand deluxe room st regis beautiful hotel tapas restaurant tennis courts main restaurant minute drive downtown palma rooms are spacious indoor pool rental car beautiful room late check buffet breakfast long weekend
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Reviewed 16 May 2016

A return visit, this hotel has just got better and better, and is now a favourite for us amongst STARWOOD Luxury Collections. Vanessa at front desk was extremely charming and efficient, and ensured a lovely upgrade on checkin. A welcome half bottle of Cava was a nice touch, as soon as we were settled in the room. Platinum recognition is high. The hotel is the epitome of sheer luxury throughout, and most important, is the first class staff in every part of the hotel. All restaurants are excellent, and breakfast management and staff are just great....professional, friendly and attentive. The breakfast is a real treat, an amazing selection, and sitting in the lovely gardens outside, just perfect.
The terrace is a great place for a drink before dinner, with a stunning view overlooking Palma. Concierge deserve a big mention, as they can't do enough to assist, and recommended local Mallorcan restaurants on the two nights we ate outside the hotel. Planning on staying 4 nights, we cancelled the next hotel and stayed for the whole week, such was our enjoyment of this unique hotel. The management are doing a fantastic job of ensuring that all is 100%. The rooms are very comfortable, with the amazing STARWOOD bed and linens. We had an incredible view from our room with a great balcony. Beautiful grounds complete the offer. In all, we had a fantastic stay and plan to return later this year. Thank you!

Room Tip: Room at front is perfect
  • Stayed: May 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank iris m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra S, Guest Relations Manager at Castillo Hotel Son Vida, a Luxury Collection Hotel, Mallorca, responded to this reviewResponded 30 May 2016

Dear iris m,

thank you very much for your long and very special review after your recent stay with us at the Castillo Hotel Son Vida.

First of all we would like to thank you for the time it took to write this long and outstanding review. We are very pleased to know that you even decided to cancel the next hotel in order to remain with us for the entire week. Furthermore we will be delighted to inform our colleague Vanessa how very much she impacted your experience and stay.

Dear iris m, we do hope to have the pleasure once again to welcome you at the Castillo Hotel Son Vida and wish you until ten a great time.

Best regards,

Your Guest Service Team



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2016

Just happened to be here at the low season, so mallorca is not really the party island as we know yet. But turn out it's be the best part of our whole trip.

This hotel is not at the centre centre, but it's well located up in the hills, it's a golf hotel, so basically you will see family or old couples here for holiday. But that doesn't matter, the view of the hotel is stunning and the room is just fantastic, we got upgrade to suite, which is big enough for 3 of us to hang around all day. And the thing just make this property be the best is the staff, I must say that they're the best team I ever met among all the chain hotel I stayed. They are friendly, considerate, lovely people indeed, you can always ask them for help, anytime.

So if I ever come back to Mallorca, I will definitely stay here again.

  • Stayed: March 2016, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Cath N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra S, Guest Relations Manager at Castillo Hotel Son Vida, a Luxury Collection Hotel, Mallorca, responded to this reviewResponded 30 May 2016

Dear Cath N,

thank you very mucyh for your recent stay with us at the Castillo Hotel Son Vida and the charming island of Mallorca.

First of all we would like to thank you for the outstanding review from your stay with us and the special mention of the views from the hotel as the staff. Our team is always delighted to receive feedback from the guests and even more if the feedback is so positive as yours.

Therefore we are looking forward to welcome you very soon on the beautiful "Balcony of Mallorca".

Best regards,

Your Guest Service Team

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Reviewed 4 May 2016 via mobile

SITUATION
> Five day escape from business with my wife but without kids

PRO
+ Guests from many nations (Germany, UK, Spain, France, US)
+ Couples, young families, Golfers, Elderly, Business Men, Locals
+ Nice atmosphere due to classy guests
+ Bit old school rooms but in absolutely perfect conditions (do fit to the hotel)
+ The most perfect concierge, we have ever met (thanks to Pep!)
+ Small but well equipped health club (Technogym equipment)
+ Superb views over Mallorca and the coast from anywhere (rooms, terrace, pool, restaurants)
+ Not far from the airport (20 min.); centrally located for trips to the coast, into the island or a quick restaurant visit in Palma
+ Golf course right next to hotel

CON
- Really nothing to complain about

SUMMARY
> We are coming back with our kids, and maybe even with our grandparents (who then have to stay in the other wing of the hotel)

Stayed: May 2016, travelled as a couple
Thank Dr-Andreas-Sachs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra S, Guest Relations Manager at Castillo Hotel Son Vida, a Luxury Collection Hotel, Mallorca, responded to this reviewResponded 30 May 2016

Dear Andreas S,

thank you very much for your kind comments after your recent stay with us at the Castillo Hotel Son Vida.

We are delighted to see how very detailed you explained your stay also for other travellers. Actually we could not have explained better the situation of the hotel such as the different options at the hotel.

Hopefully we are able to welcome you very soon, with the entire family, for a few relaxing days on the sunny island of Mallorca.

Best regards,

Your Guest Service Team

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Reviewed 30 April 2016 via mobile

What an absolute brilliant Hotel. Everything as perfect as you could imagine. From the pool guy laying out your chosen sun lounger to the waiters in the Restaurant. Nothing is too much trouble in this Hotel. As pricey as it may be its worth every penny.

Stayed: April 2016, travelled as a couple
Thank Helen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra S, Guest Relations Manager at Castillo Hotel Son Vida, a Luxury Collection Hotel, Mallorca, responded to this reviewResponded 30 May 2016

Dear Guest,

thank you very much for this nice review on TripAdvisor.com after your recent stay with us on the island.

Our colleagues will be more than happy to read and know that your stay was more than memorable. We do hope that we will have soon the chance to welcome you once again to the pearl of the mediterranean island.

Please do not hesitate to contact us for any further information you may need.

Best regards,

Your Guest Service Team

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Reviewed 27 April 2016 via mobile

Beautiful Hotel with an outstanding service. The staff displayed the highest level of professionalism and make us feel like Kings from the check in to the check out. The room was gorgeous and the view was out of this world. Thanks to make me feel like home.

Stayed: April 2016, travelled as a couple
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra S, Guest Relations Manager at Castillo Hotel Son Vida, a Luxury Collection Hotel, Mallorca, responded to this reviewResponded 30 May 2016

Dear Richard B,

thank you very much for your outstanding review of the Castillo after your recent stay with us.

We are delighted to know that from the beginning to the end you had a most pleasant stay. Even our team will be more than happy to know how, very pleasant your stay was and that you felt like home away from home.

Furthermore we do hope to be able to welcome you once again at the Castillo Hotel Son Vida and to the charming island of Mallorca.

Best regards,

Your Guest Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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