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All reviews florida park top floor superior room public parking central location lovely park within easy walking distance spent nights excellent choice safety box separate space front entrance many options free wifi lovely hotel car park couple of nights
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Reviewed 7 November 2017 via mobile

This 4* hotel is very well situated in the centre of town and seems a favourite for travellers on business, as can be seen by the number of suits at breakfast. It has ample common spaces on the ground floor suitable for working or informal meetings. My room was stylish, comfortable and spotlessly clean. The wifi worked well and there was a safety box and mini bar. The breakfast buffet was delicious with options catering to all tastes and plenty of room in the hotel restaurant. Overall, a very pleasant stay.

Stayed: October 2017, travelled on business
1  Thank ValH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gema G, Gerente at NH Canciller Ayala Vitoria, responded to this reviewResponded 10 November 2017

Dear ValH:

Thank you for this great review about your recent stay at NH Canciller Ayala Vitoria. We are happy to read that were able to enjoy Vitoria a lot even while on a business trip, and that our central location contributed to this and of course is very pleasent to read that you enjoy our buffet breakfast.


With kind regards,

Gema Guillerna

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2017

I enjoyed my stay here at the hotel, the views were amazing, close to Florida park. The staff were very helpful. The internet could be better. Thank you for making my experience a good one. I recommend this hotel.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Service
Thank zand1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gema G, Gerente at NH Canciller Ayala Vitoria, responded to this reviewResponded 23 October 2017


Dear Zand1984:

Thank you for your marvelous review on your recent stay at NH Canciller Ayala. It is great to hear that you enjoyed your time with us and we are certainly looking forward to welcome you back in the near future.

Best regards

Gema Guillerna

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Reviewed 3 October 2017 via mobile

The NH hotel is nicely situated in front of the park and a few minutes walk away from the town plaza. Both breakfast and dinner had ample servings and were quite good. Rooms are ok and not too cramped.

Stayed: September 2017, travelled with friends
Thank JasmineB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gema G, Gerente at NH Canciller Ayala Vitoria, responded to this reviewResponded 13 October 2017

Dear Jasmine:

I would like to thank you for your trust choosing the NH Canciller Ayala in your last visit to Vitoria and for sharing your experience with the other Tripadvisor travelers.

We hope to welcome you soon in your future stays in Vioria.

Warm regards,

Gema Guillerna

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Reviewed 29 September 2017

Staff in the hotel and restaurant were efficient, friendly,and helpful. Food in the restaurant was good quality, well presented and reasonably priced. The room was spacious and comfortable. The sound insulation left something to be desired - we could hear noise from traffic and from other rooms. Could not access the Wifi with my Microsoft Lumia phone.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank H5655IDleslieh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gema G, Gerente at NH Canciller Ayala Vitoria, responded to this reviewResponded 1 October 2017

Dear H5655IDleslieh:

Thank you for your marvelous review on your recent stay at NH Canciller Ayala. It is great to hear that you enjoyed your time with us and we are certainly looking forward to welcome you back in the near future.

Sorry about wifi access we are going to ckeck it, thank you,

Best regards

Gema Guillerna

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017

Ideally situated near the centre with underground parking that is a must! Check in was very slow and check out even slower. They seem to have a very complicated system and if a guest has a booking problem a large queue forms very quickly. You would expect an extra member of staff to help but no, the receptionist just deals with 1 check in at a time and that's it!
The hotel is modern and clean. Breakfast was good with plenty of choice and they will cook eggs on request. Overall a good place to stay for a night but it's a tad lifeless .

  • Stayed: September 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Sanyo12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gema G, Gerente at NH Canciller Ayala Vitoria, responded to this reviewResponded 23 September 2017

Dear Sanyo:

Thank you for your oppinion, I am sorry that we delay our check in and check out, so thank you for your comment so we could improve this.

Kind Regards,

Gema Guillerna

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