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Reviews (366)
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All reviewsold townshort walklovely balconybudget hotelparking on sitefamily roomadequate breakfastsimple hotelzurriola beachcompared to other hotelsclose to townplenty of hot watergros areatapasbase to exploreenjoyed my staywithin easy walking distance
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Reviewed 22 November 2017 via mobile

This is a fairly simple hotel in a lovely old house in a good location about 15 minutes walk from the old town and only five into the trendy but less touristy Gros. The room we had was spotlessly clean, with a comfortable bed and good linen. Wifi worked perfectly. Bathroom is simple but all worked, again sparkling clean. As some have pointed out the walls are a bit thin but thankfully the only screaming that we had to put up with that of a small baby! Staff were friendly and helpful. For ourselves we particularly appreciated that we could have our small dog in the room (only €10 extra) and it had secure off road parking. We were also allowed to leave our car until well after check out on our last day. This is a fairly basic but clean and very good value hotel in a convenient part of San Sebastián. Recommended.

Stayed: November 2017, travelled as a couple
Thank Simon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelrecordsansebast, Director de Relaciones con Clientes at Hotel Record, responded to this reviewResponded 24 November 2017


Dear traveler,

Thank you very much for sharing your opinion in this practical channel. Our location is one of our best qualities. Despite being only 15 minutes walk from the center, the neighborhood of Gros, where we are, has many attractions: The Kursaal Congress Palace, Zurriola Beach, the sculpture of dove of peace, the wall of Sagüés, Plaza Cataluña, San Ignacio church, the Ramón María Lilí promenade ... and of course its gastronomy!
Thank you for choosing us.

Regards,
HOTEL RECORD

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2017

A good value hotel, within walking distance of the old town and the beach.

Friendly staff, good w-fi and free parking( the car park is quite small, so practice your 3 point turns before hand).

Good for dog owners, as they even give you poo bags and doggy treats .

  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank LeSlacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelrecordsansebast, Director de Relaciones con Clientes at Hotel Record, responded to this reviewResponded 7 November 2017


Dear traveler,
Thank you very much for choosing us. We are in a privileged area to enjoy the city and we enjoy doing our work. Thanks for appreciating it.
We like to think that you and your pets feel at home.
Regards,
HOTEL RECORD*

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Reviewed 30 September 2017 via mobile

Clean, quiet hotel towards the east of the city, beyond the film institute and surfers beach. Friendly and helpful staff. About 3 mins from beach, and 15mins from Old Town Pintxos. Larger than most hotel rooms in San Seb, it’s good base to explore. Being on the more residential side, it’s bars, restaurants and bodegas are frequented by locals and less tourists. Definitely for those in the know, and for couples, rather than the cramp penziones more centrally located

Stayed: September 2017, travelled as a couple
1  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelrecordsansebast, Director de Relaciones con Clientes at Hotel Record, responded to this reviewResponded 3 October 2017


Dear John S,
Thank you very much for your time and for sharing your impressions on this travel channel.
Our gastronomy is known worldwide and our proximity to restaurants and bars are a great opportunity for the traveler who enjoys good food.
We are at your disposal,
HOTEL RECORD *

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Reviewed 29 September 2017

The hotel is in San Sebastian's Gros district, with its many bars and eateries, it is also a few minutes walk to the old town with all its attractions and views.
The hotel has very friendly staff to check you in and out, advise on the local sights and facilities, and to serve a simple but adequate breakfast in the morning. The reception is manned 24/7.
Our room was adequately sized with a comfortable bed, and a desk and chair. The bathroom was nicely appointed except for a shortage of hanging space for towels etc. Our only concern was that there seems insufficient hot water to shower all the hotel guests, so it's better to get in early. Otherwise it is very good.
Note that the hotel is on the edge of a residential district at the eastern edge of the city, the benefits are the quiet nights, the negative being a lack of view.
In summary, a nice hotel for a few days in San Sebastian.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank pbb451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelrecordsansebast, Director de Relaciones con Clientes at Hotel Record, responded to this reviewResponded 3 October 2017

Dear Customer,
Thank you very much for your words, we are sure they will be of great help to all users of this channel.
As you say, we are in the neighborhood of Gros, walking distance to the center and we love doing our work.
We take note of your impressions to keep improving our service.

Regards,
HOTEL RECORD *

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Reviewed 23 September 2017

This is a very basic hotel run by great staff, and in what we felt was a great location--not in the middle of the tourist-heavy Parte Vieja of San Sebastien, but a bit away in a real neighborhood, yet within walking distance of all you might want to see. Our room was small and right on the parking lot, and smelled heavily of disinfectant when we walked in. But the smell left after a few hours of airing, and despite the parking lot the night was quiet. The decor was simple but pleasant, and we got a good discount on it, so it worked for our purposes.

Room Tip: Try not to get a room overlooking the parking lot
  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Maya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelrecordsansebast, Director de Relaciones con Clientes at Hotel Record, responded to this reviewResponded 24 September 2017

Dear customer,

Thank you very much for sharing your opinion about our hotel. We will consider your impressions to continue working.
Our location (15 minutes walk from the Old Town) and our staff (that works with enthusiasm) are our best features.
We hope to see you again.

Greetings,
HOTEL RECORD *

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