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All reviews dry bar beautiful hotel concierge staff cooking school river view upgraded to a suite old town restaurant reservations basque region beautiful room tapas breakfast buffet pintxos bars rooms are large film festival hotel bar old world charm
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Reviewed 18 August 2017 via mobile

Very grand, old style hotel. Our room (which was a triple) was enormous. Total luxury throughout. No pool but a great gym. Breakfast was amazing - a must! An expensive hotel but one that delivers. Location excellent too.

Stayed: July 2017, travelled with friends
1  Thank Brummy40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2017 via mobile

We decided to have lunch at the Maria Cristina hotel .
The atmosphere was wonderful.
The place is very luxurious . Service was outstanding.
All the dishes we ordered were great.
The fact that the waitress spoke English made it much easier for us. ( unlike in many other places we stopped)

Stayed: August 2017, travelled as a couple
Thank VeredD10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maria-cristina-hotel, General Manager at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this reviewResponded 4 September 2017

Dear Vered D,

How rewarding it's to read such nice comments, we would like to thank you for letting us know how impressed you were with the service you received at the Hélène Darroze Restaurant at the Hotel Maria Cristina.

Thank you very much for sharing your experience with the social community and for recommending us. We remain at your entire disposal at the Maria Cristina and look forward to welcoming you on your next visit to San Sebastian.

Best regards,

Ned Capeleris
General Manager

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Reviewed 17 August 2017

As a foodie, describing my trip to San Sebastián as a pilgrimage is not an exaggeration & thanks to the very lovely staff and management of this hotel, it took a lot of worry off my mind.

Staff helped me secure reservations for the top restaurants in advance and also provided a very thoughtful local food map. Hotel location is near enough to the pintxos bars so it is walkable even if you indulge yourself with txakolí.

Rooms were amazing & every bit like the pictures. Simply a joy to return to after a long day. Big thank you to everyone for making our trip so wonderful!

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank lycl2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maria-cristina-hotel, General Manager at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this reviewResponded 4 September 2017

Dear lycl2017,

“¡Gracias!” or as we say in San Sebastian “Eskerrik asko”. Thank you very much for your nice comments. It was a pleasure to note how much you enjoyed your stay with us. Hope that we may have the pleasure of welcoming you to the Maria Cristina Hotel in the future.

Best regards,

Ned Capeleris
General Manager

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Reviewed 16 August 2017

Booked this hotel after checking on multiple sites that it was pet friendly. It isn't. Pets are allowed but really not made welcome. They would be much better saying that pets are not welcome. No facilities available and we had to make sure the dogs didn't bark!

  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Willowmount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maria-cristina-hotel, Director General at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this reviewResponded 18 August 2017

Dear Willowmount,

Thank you for having taken the time to write your comments about your stay at our hotel. We were sorry to learn of your concerns regarding the pet policy. We do apologize for not being up to your expectations. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.

In closing, may I thank you, once again, for taking the time to bring your concerns to our attention. We look forward to welcoming you in the near future.

Yours sincerely,

Ned Capeleris
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017

This is a fantastic hotel, great location , attentive staff, plush rooms but at times I felt we could have had a little better service especially in the bar and outside seating areas however still a 9 out of 10.

  • Stayed: August 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Alan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maria-cristina-hotel, General Manager at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this reviewResponded 4 September 2017

Dear Doakie,

Thank you for your constructive and positive feedback. We are happy to read that you have enjoyed your stay despite of the small minuses mentioned. Your comments are of the utmost importance, as they provide the necessary information that allows us to address situations and maintain or improve the quality of services for which we are recognised.

Thanking you again for the time taken and your contribution in making our hotel even better. Looking forward to welcoming you in the near future.

Best regards,

Ned Capeleris
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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