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Mercure Monte Igueldo
Reviewed 17 September 2017

Room Tip: The room was very comfortable and clean with a great view
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  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels
Thank Samuel M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MRodriguezVicente, Director de Relaciones con Clientes at Mercure Monte Igueldo, responded to this reviewResponded 19 September 2017

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Reviewed 17 September 2017 via mobile

Our room was just incredible with a lovely balcony and spectacular Views over the bay of San Sebastián and beyond. The receptionist was extremely helpful and friendly and gave us 3 options of how to visit the old town. We chose to take the Funicular Railway and walk which was a great experience and then taxi back to Railway and back up. The evening meal again did not disappoint coupled with that amazing panoramic view. You cannot stay anywhere else in San Sebastián!

Stayed: September 2017, travelled on business
Thank Lilacfishface
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRodriguezVicente, Director de Relaciones con Clientes at Mercure Monte Igueldo, responded to this reviewResponded 18 September 2017

We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo.

It is always a pleasure to receive positive feedback. I will share your comments with our team.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017

We stayed 3 nights in this hotel and dined 1 time in the hotel ; location is fantastic and also the food ( dining and breakfast ) are top . Prices are high !! You should be aware the hotel is on top of a hill so you need to travel to the city ....Service at desk and in the resto can be upleveled....

Room Tip: ask room with view on the bay...
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank kristienvandaele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRodriguezVicente, Director de Relaciones con Clientes at Mercure Monte Igueldo, responded to this reviewResponded 18 September 2017

We very much appreciate your comments regarding your stay at the Mercure San Sebastian Monte Igueldo.

It is always a pleasure to receive feedback. I will share your comments with our team.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017 via mobile

I should add at this point, that we are part of a tour group which may have some bearing on my report. The Hotel Monte Iguedo is impressive when you first enter the building. It is perched on one of the highest hills in this area and as such has that "wow"factor, but looking under its skin you notice that the rooms, and I am also reflecting the opinions of others as we as ourselves that the rooms are a little tired but still acceptable as comfortable hotel. It does have a pillow selection and our bed is Kingsize. It also has a "kettle "which we notice has been pretty rare in some Spanish hotels. It would probably suit your children as there is also an amusement park up here. So all in all it acceptable hotel located in an amazing position.

Stayed: September 2017, travelled as a couple
Thank philipj71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRodriguezVicente, Director de Relaciones con Clientes at Mercure Monte Igueldo, responded to this reviewResponded 15 September 2017

Thank you for your comment regarding your satisfactory stay in our Hotel.
We strive to make our guests enjoy their visit to San Sebastian and to admire the wonderful view that exists from our Hotel.

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Reviewed 13 September 2017

This is a very beautiful motel. Large open spaces. Lovely views. Nice facilities. Comfortable room and a very nice bathroom. Good breakfast. Downsides: it's a long way from the town up on a hill so you need to plan your transport. The funicular stops at 9ish and there is no way up except for taxi or a VERY long, steep walk. The restaurant is a bit too brightly lit to see the view at night, and there isn't much atmosphere. The food was excellent though. Wifi was ok, but access was actually best in the bathroom, not when looking at the view. Mercure also needs to provide proper cups and teaspoons in the rooms. This is a 4 Star motel. Not a Backpackers or Formula 1. Paper cups and plastic stirrers are not good enough. We booked this motel 5 months before travel and as a Platinum member I would have expected an upgrade. We had a lovely stay, but the little things niggle.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Noel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRodriguezVicente, Director de Relaciones con Clientes at Mercure Monte Igueldo, responded to this reviewResponded 15 September 2017

Thank you for your comment regarding your satisfactory stay in our Hotel.

We take note of your suggestion.

We look forward to welcoming you on your next visit to the city.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Monte Igueldo

Address: Paseo del Faro 134, 20008 San Sebastian - Donostia, Spain (Formerly Monte Igueldo Hotel)
Region: Spain > Basque Country > Province of Guipuzcoa > San Sebastian - Donostia
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in San Sebastian - Donostia
#10 Luxury Hotel in San Sebastian - Donostia
Price Range: €84 - €179 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Monte Igueldo 4*
Number of rooms: 125
Official Description (provided by the hotel):
Located 2 km from the city centre of San Sebastian and close to the historic monument Palacio Miramar and Naval Museum. Restaurant, bar, meeting rooms. Swimming pool and parking facilities. Stunning views over the city. ... more   less 
Reservation Options:
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Also Known As:
Mercure San Sebastian Hotel San Sebastian - Donostia
Mercure San Sebastián Donostia
Mercure Hotel San Sebastian

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