This was a very comfortable stay - my room was large with a great view over the river and the situation close to the Guggenheim is excellent. Breakfast was good and staff were very helpful. Our only negatives were the car park which is a nightmare to get into and out of - extremely steep exit, columns restricting descent and ascent and annoying key control at exit and the lack of a bar offerring a light snack. There is a full restaurant and a lounge where there is a bar and buffet, but we were told we could not use this as we had not booked half board.

We stayed here for 10 days holiday. The reception and staff is very kind and helpful. The first room we had was unfortunately not a 5* hotel worth. Next day I went to the staff and told them our first experience. Immediately the Guest Experience Manager came to us and she arranged a new room for us which was excellent and made our stay comfortable. Though a couple of facilities in the hotel were closed due to Covid-19, the staff did their best in providing tips for a nice stay. The breakfast in the morning was very nice with a staff that fully understands how to organize a decent breakfast. No rush, no dirty tables, no short of food or drinks. Everything was arranged as it should be! Hotel is located near the center of Bilbao at walking distance.

I thought initially what a lovely hotel. Everything you would expect from a 5 star chain. Beautiful reception. Incredibly helpful staff when we checked in. The room at first was great, particularly the double singles bathroom and view with mechanical blinds. But the next day in full daylight we noticed at least 4 toe nail clippings on the carpet. We complained on check out and all we got was a not very sincere “sorry.” Given the covid 19 situation and the many other precautions the hotel was taking, to have not hoovered the floors properly, I do find unacceptable