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All reviews guggenheim museum le cafe rooftop terrace great location top floor breakfast is served hotel is beautiful room facing old city spain proximity river
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Reviewed 21 October 2021 via mobile

The draw here is obviously the Guggenheim. You’re crazy if you stay here & don’t get a room facing the museum! It is an impressive view. We got a package that included tickets.
(Don’t overlook the quirky Fine Arts museum just two blocks away.) The staff is friendly and helpful. The hotel itself is very comfortable! The rooms are spacious and there are nice amenities. The decor is modern but not at all cold. The bed was comfortable, with two pillows. Breakfast, on the top floor veranda facing the museum, is well worth the price. The breakfast staff was very gracious and efficient and there was a wide array of foods available, including hot foods to order. And although convenient to the Guggenheim, the hotel is actually about a 15 minute walk from the new town restaurant and bar area, and a 20 minute walk from the old city, but the walk is easy and pleasant. As a hotel, forgetting the museum, this one is very nice!

Date of stay: October 2021
Trip type: Travelled as a couple
1  Thank pksolecki
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest Assistant Assistant, Director General at Gran Hotel Domine Bilbao, responded to this reviewResponded 3 December 2021

Dear guest,

Thank you very much for sharing your experience, which can inspire other art-lover travellers to take advantage of Gran Hotel Domine and Bilbao. We actually offer the Art & Culture package including tickets to the Guggenheim museum with the aim to facilitate the entrance to our guests, as this is doubtlessly one of the highlights of the city.

It is a pleasure to know you enjoyed every aspect of the hotel, including the room, breakfast, location, decoration and the comfort of the room. The views from the room also matched your expectations and we hope they contributed to make your stay in Bilbao memorable.

We look forward to seeing you here again.

Sincerely,

Cristina Repáraz
Guest Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2021 via mobile

We recently stayed at the Hotel Domine in conjunction with a business conference. The hotel is beautiful - gorgeous design, and fantastic location directly across from the Guggenheim.

Everything about our stay was top notch - the service, the spaciousness of the rooms, the cleanliness, breakfast - all highly recommended. When we return to Bilbao, Hotel Domine will be our number one choice for accommodation.

Date of stay: October 2021
Trip type: Travelled as a couple
Thank GretschGuy
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest Assistant Assistant, Director General at Gran Hotel Domine Bilbao, responded to this reviewResponded 3 December 2021

Dear guest,

Greetings from Bilbao. We truly appreciate that you share your experience as a business traveller. At Gran Hotel Domine we understand the importance to keep concentrated at work and we try to ease the job to our business visitors by providing speedy internet, USB and HDMI connections, work desk and work facilities in all our rooms.

Besides this, we are glad to know you also enjoyed the cleanliness and breakfast and we will take your comment as a reference to keep working in the same direction in order to offer the best service always.

Please, do not hesitate to ocntact us when you come back to Bilbao, we will be pleased to welcome you again at Gran Hotel Domine.

Sincerely,

Cristina Repáraz
Guest Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2021

I booked for April 2020 and it was suddenly closed. I asked for a refund of my (100%) prepayment and it was promised. But then nothing happened. Until now I didn't receive a penny. Mr. Gutierrez (Director) first promised I would get my money back, when he has got it from banks!!. Now he doesn't even answer any more. Be careful with any prepayment!!! You'll give a credit to an obviously bad debtor!!

Room tip: Never make any prepayment !!
Date of stay: October 2021
    • Value
Thank magg6666
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 15 September 2021

We stayed here 2 years ago and enjoyed it just as much this time around.
The fancy restaurant, cafe and bar on the ground floor were all closed this time, I assume because of covid. However, on this occasion the roof top terrace acted as restaurant, cafe and bar, so we didn't feel we had missed out on service and the view from up there is wonderful.
As before the staff were all friendly and efficient and our room was clean and comfortable.
Great value for money and the location opposite the Guggenheim can't be beat.
Recommended

Date of stay: September 2021
    • Location
    • Sleep Quality
    • Service
Thank divenuts
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest Assistant Assistant, Director General at Gran Hotel Domine Bilbao, responded to this reviewResponded 3 December 2021

Dear guest,

Thank you very much for trusting Gran Hotel Domine again and for taking the time to send your review. It is a pleasure to read you enjoyed it as much as the first time in spite of some covid restrictions still active. At this moment, Le Café has reopened again to offer daily meals and dinners.

We are glad you enjoyed the room and found our staff friendly and efficient and we look forward to welcoming you on a third stay.

Warm regards,

Cristina Repáraz
Guest Assistant

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Reviewed 14 September 2021

Our family of 4 stayed at the Gran Hotel Domine for 3 nights in late July, just weeks after it re-opened. We loved everything about the hotel. The location is perfect - across the street from the Guggenheim and easy walking distance to restaurants and shopping. The rooms are comfortable and clean, with very cool views of the museum and river. We enjoyed the breakfast on the rooftop terrace and found the staff and service to be terrific. We had daily questions about restaurants, sightseeing and days trips, and all of the recommendations were super helpful. I would highly recommend this hotel in Bilbao.

Room tip: Book a room with a Guggenheim view
Date of stay: July 2021
    • Rooms
    • Service
1  Thank Marla D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest Assistant Assistant, Director General at Gran Hotel Domine Bilbao, responded to this reviewResponded 3 December 2021

Dear guest,

Thank you very much for reccommending Gran Hotel Domine. It is a pleasure to know you enjoyed every aspect of your stay for this family trip. We appreciate the words dedicated to the rooms, views and terrace, and we specially value this mention to our staff in this reopening.

We are glad to know the advices given by our staff were useful to visit the city and enjoy it to the fullest, as Bilbao has indeed very much to offer to our visitors.

Please, do not hesitate to come back again in the eventuallity of a new trip to Bilbao.

Best regards,

Cristina Repáraz
Guest Assistant

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