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All reviewsprivilege roomgreat locationfresh orange juice machinebathroom designeasy walk to old townenjoyed staying at this hotelmajor sightsspa facilitieswalking distancequieter roomappointed roomsnice hotelhotel room isexcellent englishopening the windowcafe irunahandy location
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Reviewed 30 July 2017

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 24 July 2017

Decided on a long weekend break away to visit northern Spain. Arrived by bus easily into Bilbao (just buy ticket near exit of terminal) got off bus at "nearest" stop for hotel, it then took over hour to find hotel! However once found, was very impressed. Lovely clean and modern, helpful staff, gave us maps and tips for our stay. Breakfast was good too, had dinner onc, which was also quick service and lovely! Visited the spa downstairs on a rainy day, and was amazingly relaxing and only £10 ish, each for hotel guests, so is well worth a visit. Jumped on the metro to the bus terminal and on hour every hour there's a coach to San Sebastián, which is a must when visiting, about hour journey but a picturesque view, and well worth it as San Sebastián is stunning. Lots to see and do, as well as many bars and beach.
Rooms clean and tidy, cleaned daily to a high standard, only downside is they didn't restock the tea coffee and milk much. Bar staff lovely, make the best sangrias! Outside seating with a waiter call button too. Staff very helpful and friendly!

  • Stayed: May 2017, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Danielle180818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sito P, Director of Sales at Mercure Bilbao Jardines de Albia, responded to this reviewResponded 13 September 2017

Hi Danielle,
So glad you long break away was a success. please do come back and visit some more!
Kind regards,
Isabelle G.

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Reviewed 18 July 2017

This is a really nice hotel in a lovely location. They've got little buttons on the tables outside to notify staff when you want to order something or request the bill. That's just a touch of genius in my book. We found the floor numbering & lift a little bit confusing (to the point I actually never figured it out). The rooms are very nice and clean, the beds and pillows are very comfortable. The showers are top of the range, and they provide plenty of toiletries. My only criticism of the rooms would be that they are a little bit on the dark side, both naturally and electronically. The cleaning staff were very friendly and always said hello, as were all of the staff - bar one (details to follow).
We went to inquire about using the spa facilities and the lady there was a little bit rude. Initially she said it was 5 Euro's to use the facilities so we gladly reached to our pockets and got fivers out. Then, for no apparent reason she seemed to bump it up to 10 Euros. We tried to find out why but she spoke no English and our Spanish wasn't good enough to establish what happened with the price hike. Then, she informed us we'd all need to buy swimming caps for 2.50 Euros each if we wanted to go in! We only wanted to use the Jacuzzi and steam room! So in the space of literally 30 seconds the price more than doubled. We asked if we could just look at the facilities and she said no. So we walked off clearly disillusioned at what happened and she made no effort to resolve the situation. There were pictures all round the hotel of people using the spa without swimming caps, and as my friend politely pointed out....I've got no hair!.......very strange. Like i said though, the rest of the staff were marvelous and couldn't do enough. There are also charging points in the lobby (USB & Standard Plug) which came in useful when we were checking out.
I'd definitely stay here again. But i'd also like to know what the score is with the spa facilities.

  • Stayed: July 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Benzito C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sito P, Director of Sales at Mercure Bilbao Jardines de Albia, responded to this reviewResponded 13 September 2017

Hi Benzito,

Apologies about the confusion at the Spa. There is no simple access to the steam room and the jaccuzzi. It's part of a water circuit, which takes 1h30 to do. The normal price is 25€, however hotel client's do have the special price of 10€ to enter (which is so special that it's gone go up!). Also, for hygienic reasons, swimming caps are compulsory, as well as flip flops. However, you having no hair is definitely hygienic! So yes, I must have a conversation with our Spa manager. Really sorry about that.

Also, the Spa used to be managed by another company, and their clientele was local. It's now managed by the hotel, for the past year or so. However we've inherited the team, and obviously not coming from the hospitality industry, their English level is limited. It's a long process to get them to speak English. We're aware of this issue and are working on it. However that one is a long process.

We look forward to your return and being given the chance to correct our mistake.

Best regards,

Isabele G.

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Reviewed 29 June 2017

Stayed here for 5 nights in June in a room on the 3rd floor which is the same floor as the reception.

Room and bathroom were a good size. Bed was comfortable, although it was 2 singles pushed together. Long pillows that were on the hard side. There was a bedside unit with a lamp on either side of the bed plus two massive lamps attached to the wall above the bed so there was plenty of lighting.

There was also a large wardrobe, a desk with chair and a separate armchair with a lamp. The floor was timber. There was a good sized safe in the wardrobe.

The bathroom had a large shower (no bath) with both a rainwater and hand held nozzle. Shower pressure was very good. There was however no shelf in the bathroom to put the soap, shampoo or other toiletries on so you had to put them on the floor at the back of the shower recess.

Both the room and bathroom were very clean.

WIFI was free but was intermittent.

Breakfast consisted of a very good hot and cold buffet. There was a fresh orange juice machine and an eggs station where the chef took orders.

There was a comfortable bar area next to reception.

Staff on reception, at breakfast and in the bar were very helpful and efficient.

Car parking cost Euro25 per night or Euro20 if staying 4 or more nights. The parking area is under the hotel (with a lift to reception) but due to the hotel being on the side of a hill, you need to drive about a kilometre (given Bilbao's one way system) to get to the entrance. The ramp down between levels is very narrow and the same ramp is used for both up and down traffic. We didn't meet any cars coming the other way thank goodness.

Hotel is in a central location about a 10 minute walk to the Guggenheim Museum and the Fine Arts Museum and also about a 10 minute walk, across the other side of the river, to the Old City and the Funicular.

Would stay here again.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank westy54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sito P, Director of Sales at Mercure Bilbao Jardines de Albia, responded to this reviewResponded 3 July 2017

Thank you so much much for taking the time to write your extensive report about your stay in our Mercure hotel in Bilbao.
We're pleased to read that you had a great stay. There are small details on which we're working, like the shelf in the shower: we've already done the first floor, and today we're working on the third one.
Please do come back and visit this beautiful small city. If so, have a look at the treatments we propose at the Spa and give us some feed-back.
Best regards,
Isabelle G.

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Reviewed 27 June 2017

Everything you need in a hotel - comfortable room, bathroom products, kettle, great breakfasts, secure car parking, nice bar and helpful staff. Great location too - everything you want to see on a trip to Bilbao is within 10 minutes walking with lovely bars and restaurants a stone's throw. Anyone going to Bilbao would find this a lovely hotel.

  • Stayed: June 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank BathAstra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sito P, Director of Sales at Mercure Bilbao Jardines de Albia, responded to this reviewResponded 29 June 2017

Dear Astra,
We thank you for taking the time to write a review on the Mercure Bilbao Jardines de Albia. We're glad to hear that you enjoyed the location and our hotel in general, the breakfast in particular.
We look forward to welcoming you in the future.
Best regards,
Isabelle G.

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