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“Modern with great amenities”

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Mercure Bilbao Jardines de Albia
Ranked #13 of 42 Hotels in Bilbao
Certificate of Excellence
Reviewed 14 June 2017

This Hotel is well located for walking the entire city sites. It is very modern with all the latest facilities, Staff are very helpful and understanding. Great little bars right out front if you prefer a light breakfast 5 Euro will get you 2 coffees and 2 croissants,delicious and in our opinion the best coffees in Europe.. The Basques know how to make it especially with milk.
Our only complaint and it is not the Hotels fault is that there is an all night Night Club right beside the hotel. We have changed rooms but still have constant noise from midnight to 6 am. Cannot open a window or you would never get to sleep.

Room Tip: Ask for a room away from the night club noise. Really Important
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  • Stayed: June 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Walter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sito P, Director of Sales at Mercure Bilbao Jardines de Albia, responded to this reviewResponded 23 June 2017

Dear Walter,
Thank you for your praise.
We are extremely sorry about the outside noise. We are fighting it with the neighbour association, unfortunately the mayor isn't listening. All it would take is a police man patrolling and dispersing the youth.
Please do think about asking for an inside looking room. View isn't as night but the noise isn't there.
All the best,
Isabelle G.

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38 - 42 of 455 reviews

Reviewed 5 June 2017

We only stayed one night. Staff were very friendly and helpful. The room was clean and had a good size. You can walk easily to the Guggenheim, Casco Viejo, Museo de Bellas Artes, trainstation ec. Bilbao is not very big. From the Airport bus stop it was a 10min walk. Breakfast buffet had plenty of choices. Near the hotel are various places like Cafe Iruna to have pinchos and montaditos.

  • Stayed: May 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank CrisPini40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sito P, Director of Sales at Mercure Bilbao Jardines de Albia, responded to this reviewResponded 8 June 2017

Dear Cris,
Thank you so much for taking the time to review our hotel. We're glad you enjoyed it.
Best regards,
Isabelle Gorgue

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Reviewed 1 June 2017

Nice hotel, perfectly located close to Guggenheim Museum and Zubizuri Bridge in the middle of amazing pieces of architecture. I had a spacious room with comfortable bed, tea making facility with a variety of blends for free and very nice cosmetics set. The staff was very helpful.

  • Stayed: May 2017, travelled solo
    • Value
    • Location
    • Service
Thank Navratri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sito P, Director of Sales at Mercure Bilbao Jardines de Albia, responded to this reviewResponded 8 June 2017

Thank you for you kind comments, we'll let the staff know.
Best regards,
Isabelle Gorgue

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Reviewed 31 May 2017 via mobile

Spent 3 nights here. Privilege rooms are spacious and comfortable. Location is great - close to coffee shops, restaurants and shopping. Easy walk to old town. San Vincente church is next door. Staff were very helpful.

Stayed: May 2017, travelled solo
Thank sccanuck7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sito P, Director of Sales at Mercure Bilbao Jardines de Albia, responded to this reviewResponded 8 June 2017

Thank you for your positives comments on our Mercure BIlbao,the Privilege rooms, and the location of the hotel. We hope you also enjoyed our breakfast and bar.
Best regards,
Isabelle Gorgue.

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Reviewed 28 May 2017

Good sized room with ample space - modern furnishings, plus tea/coffee making facilities. Bathroom design a bit of a let down - twin shower head which sprays water all over the floor to lack of shower door - consequently bathmat becomes a sponge to soak up excess water. Toilet also badly positioned behind door awkward to use.
Friendly helpful staff and bar was OK to have a drink in before venturing out to town and restaurants.

Room Tip: upper floor room
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  • Stayed: May 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank citybreakers90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sito P, Director of Sales at Mercure Bilbao Jardines de Albia, responded to this reviewResponded 8 June 2017

Dear Sir or Madam,
Thank you for taking the time to post about our Mercure Bilbao and your stay with us. We're glad that overall your stay was enjoyable and more than anything that you found our people friendly and helpful
We're sorry to hear that the shower didn't work-out for you. I must say that I stay often in the bedrooms and use it myself. Having long hair I never get the issue you've had whilst washing my long hair. Maybe the big shower head was tilted towards the end of the shower, and not really in a downward direction? Anyhow, let me know next time you're coming and we can have a look.
Kind regards,
Isabelle Gorgue.

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Additional Information about Mercure Bilbao Jardines de Albia

Address: San Vicente 6, 48001 Bilbao, Spain (Formerly Hotel Spa Husa Jardines de Albia)
Phone Number:
Region: Spain > Basque Country > Province of Vizcaya > Bilbao > Abando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#12 Luxury Hotel in Bilbao
Price Range: €69 - €139 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Bilbao Jardines de Albia 4*
Number of rooms: 138
Official Description (provided by the hotel):
The location of the Mercure Bilbao Jardines de Albia is extremely central: only 500m away from the Guggenheim, the main shopping street, el Corte Ingles, the restaurants and tapas bars. It is for real the best located hotel downtown Bilbao. We are currently under refurbishment, and we are careful not to discomfort our guests and never work early morning, late nights. We hope to be finished by March 2016. However we already have our newly refurbished rooms at the guest's disposal. Please feel free to contact us for any information. Best regards, The team ... more   less 
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Also Known As:
Spa Husa Jardines De Albia Hotel Bilbao
Husa Jardines De Albia Bilbao
Husa Jardines De Albia Hotel

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