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All reviews great hotel junior suite reception staff room was large old city spain euros
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Reviewed 21 August 2021 via mobile

We booked this hotel for 2 nights. We had hoped we might be lucky enough to get one of their 30 parking places but it was full when we arrived. We unloaded our luggage and parked at a nearby car park (5min walk)I at €29.90 per night discounted to hotel guests from €37.70. The room was very spacious, very clean with some nice amenities such as nespresso coffee machine and tea making facilities. Bed was very comfortable AC worked fine. They had satellite TV however everything was basically in Spanish. This is not a problem for us as we have our own box that through Wi-Fi we can connect our box to the TV hdmi port and watch English speaking channels. Here we ran into a problem and message that the video input was the wrong format. We have used this box all over the world in multiple hotel chains and this was the first time we had this issue. Explained situation to front desk and they advised that it may be a NH policy. I explained that this is the first hotel chain we we have not been able to use the hdmi port on the TV. Juan the hotel manager and reception arranged for a portable TV to be sent up and that worked perfectly. I can't ask for a better response than that. They have regular or high speed internet I opted for the regular (free) which was fast enough for the box. Aitor at the front desk was particularly helpful recommending nearby restaurants and places to see and helping resolve out TV issue. Thanks to a responsive staff I am happy to give this hotel a 5 star rating. Proof of how much influence a great front of house staff can have on ratings.

Date of stay: August 2021
Trip type: Travelled as a couple
2  Thank EddieOnTour
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 31 October 2020

Reasonable given the Covid context would be our review. Rooms we had (two) were a little 'tired' in places but clean and comfortable. Garage was 'fun' to negotiate. Most of all staff very friendly and helpful

Date of stay: October 2020
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Review collected in partnership with NH Hotels
Thank Simon S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 9 October 2020

The staff go out of their way to be nice to you, and help. They score 10/10 on this front. Very clean. They take COVID seriously. The rooms were reasonably large (stayed in base level room). The location is very near SAN MAMES STADIUM, and the tram and metro stop. Its about a 20min walk to the old town, and 10min to the centre of town. The Wifi could be improved. In general, high recommend.

Date of stay: October 2020
    • Value
    • Sleep Quality
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2  Thank TheoA201
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 24 June 2020

The team at this hotel are absolutely FANTASTIC - could not be more friendly or attentive, despite recently reopening after Covid-19 lockdown.
Ana (Reception) and Paulo (Breakfast Restaurant) were in particular, utterly wonderful.
The hotel is perfectly sited in Bilbao to visit all places of interest (walking distance to everything) and is beautifully appointed and maintained.
Returning to join this team will be a pleasure that I'll look forward to.

Date of stay: June 2020
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4  Thank H1CAJ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jon Espeja, Otros at NH Collection Villa de Bilbao, responded to this reviewResponded 12 August 2020

Dear H1CAJ,

It was a real pleasure for us! thank you very much for such a review .

Kind regards from all our staff!

Hope to see you soon,

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Reviewed 18 May 2020

hotel would not allow us to check out early due to the virus pandemic, overcharged us, and kept our luggage hostage. I would have rather stayed at a hospital than under this management. they are the only property in our travels that took advantage of the global pandemic just for money

Date of stay: April 2020
    • Sleep Quality
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    • Service
Thank ThomasInGB
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Jon Espeja, Otros at NH Collection Villa de Bilbao, responded to this reviewResponded 12 August 2020

Thanks for your comment, but your review in completely untruth .

Regards,

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