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Reviews (2,263)
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1,188
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All reviewsthe guest relations managerold towngreat hotelairport buspremium roomminute walkour room was spacioussan mamesjunior suiteclose to the hotelfootball stadiumair conditioningstayed two nightsfine arts museumwould definitely stay here againmini barbreakfast was excellent
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22 - 27 of 2,263 reviews
Reviewed 1 July 2018

We were very pleased with this hotel. Modern decor, very friendly and helpful reception and breakfast staff, excellent breakfast included in the price. Room a little small but clean and with good facilities. We didn't try the food from the room service menu but there was a good choice. A bit of a way from some of the sites but only a short walk to the tram which goes everywhere (Guggenheim, bus station, old town, etc) and is a better option than the metro because you see everything. Would recommend it.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank CoolCaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon E, Director de Relaciones con Clientes at NH Collection Villa de Bilbao, responded to this reviewResponded 4 July 2018

Dear CoolCaro;

Thank you very much for having taken a few minutes of your valuable time to write us your comments about our hotel during your recent stay with us.

At the Hotel NH Collection Villa de Bilbao it is our aim to exceed the expectations of our guest and your feedback is really important for us. We really appreciate your great valuation.

I remain at your entire disposal and send you my best regards.

Jon Espeja
Guest relations manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2018

We stayed three nigths here.

The consigliere was the most helpful I have ever met. He advised us about a daytrip to Pointe Bizkaya. He gave us a map and all the metro deirections including which exits to take. We had a great day. He also gave us hints were to go in Basque country after we left the hotel. He spend time to make our holiday in Basque Country great. Thank you, Jon!

All the staff spoke excdcelent Englsih and were friendly. The receptiost help even to carry the luggege to our car.

The room was spacious and bed and bed linen of best quality. However, there was same noise from the corriror and the room above.

The hotel is a good location. You can walk to Guggenheim and other museums. Thre is a five minute walk to Metro Station.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank 33tu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon E, Director de Relaciones con Clientes at NH Collection Villa de Bilbao, responded to this reviewResponded 4 July 2018

Dear 33tu;

Thank you very much for taking a few minutes of your time to give your opinion through Trip Advisor.

In NH Collection Villa de Bilbao Hotel we want you to ensure special experiences and knowing that you have enjoyed your stay encourages us to continue improving. I really appreciate you kind words about me and I must write here, that it was a completely pleasure for me to have been your host during your days in Bilbao.

We will be delighted to welcome you again next time you come to visit us.

Best regards.

Jon Espeja
Guest relations manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

Stayed two nights. Had a room with zero view (looked at another part of the hotel, so we had to keep our curtains drawn). Modern and pretty clean. The bathroom was weird though. A huge walk in shower with no shelves for shampoo and soap--had to place stuff on the shower floor. No counter space by the bathroom sink and poor lighting over the sink. No place to hang a towel near the shower, so had to drag the stool over near the shower for the towel. We paid extra for breakfast, but it was very nice. Lots of choices. The woman at the front desk sent us to a restaurant that did not exist. Beautiful park nearby and tons of shopping. Close to the Guggenheim.

Room Tip: Ask for a view.
  • Stayed: June 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Ms_Margo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon E, Director de Relaciones con Clientes at NH Collection Villa de Bilbao, responded to this reviewResponded 4 July 2018

Dear Ms_Margo;

Thank you very much for having taken a few minutes of your valuable time to write us your comments about our hotel during your recent stay with us.

We are pleased to be your hosts. It is our aim to provide our guests the warmth and hospitality through our facilities and services.

I remain at your entire disposal and please contact us if you want to return to NH Collection Villa de Bilbao.

Best regards.

Jon Espeja
Guest relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018 via mobile

My wife and I stayed at NH Collection Villa in Bilbao for one night, Friday to Saturday. We turned up around lunch time and were able to check in.

The room (406) was quite big and overlooked the main road. There were two big single beds which was fine for us. The bathroom was a reasonable size but as there was no extractor fan, got very hot and steamy after a shower. Toiletries are NH made and of reasonable quality.

Breakfast the following morning was very good, a large selection of tasty food. However, service was poor. The sign on the table noted “From fried or scrambled eggs, to omelets. Your waiter will inform you of all that we can prepare”. Despite lots of eye contact and calling we had to chase down a waiter for some hot food. The scrambled eggs I ordered turned into an omelette... However, the coffee was very tasty as was lots of the other food. Potential health and safety hazard of a kettle lead trailing to the floor, however.

We checked out late at 2.30pm and paid an extra €20 (€10 per hour but were let off with the 30mins).

Overall, not a bad stay. The bus stop for the bus to Bilbao airport is literally a one minute walk away heading east on Gran Via. I’d stay again.

Stayed: June 2018
Thank DMSCAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon E, Director de Relaciones con Clientes at NH Collection Villa de Bilbao, responded to this reviewResponded 4 July 2018

Dear DMSCAD;

First of all I would like to thank you for taking your time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time.

Accept our sincere apologies for not having exceeded your expectations referring to our restaurant service. Our staff was personally informed about your comments in order to try to improve the quality the service provided.

Secondly, it is a pleasure for us to know our location, breakfast and room were of your liking.

Best regards and do not hesitate to contact us for all you need.

Jon Espeja
Guest relations manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018

Adequate room size (we had no view at all). Other rooms do. Nice gym on roof with spectacular views. Good breakfasts. Lovely, helpful staff. Spotlessly clean. We would return. Locaction is within a brisk walk of the Guggenheim and in the same direction to Old Town.

Room Tip: Ask to see your room first.
  • Stayed: June 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Philip W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon E, Director de Relaciones con Clientes at NH Collection Villa de Bilbao, responded to this reviewResponded 13 June 2018

Dear Philip W;

We would like to thank you for the time you took to share your opinion in reference to your last stay with us.

At the Hotel NH Collection Villa de Bilbao it is our aim to exceed your expectations and we really appreciate when our guests let us know.

Looking forward to welcome you back in the near future.

Yours faithfully,

Jon Espeja
Guest relations manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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