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Reviewed 31 December 2021 via mobile

We had the pleasure of staying in this hotel for 7 nights early December 2021. It was absolutely lovely from arrival to leaving - all the staff we encountered were friendly, polite, attentive - just excellent customer service. There was good attention to hygiene and covid safety in all public areas.
The room - as we were there 7 nights we booked a suite, and it was excellent. Although we were on the front of the hotel so on the main road we could hear absolutely no noise from outside (or from other rooms) - soundproofing and window glazing excellent. The room was very well serviced with toiletries and teas/coffees through the week (and the reception always kindly responded to our requests for extra tea and milk - which was every day!). Plenty of hanging and shelf space, and the bathroom was again just excellent. Absolutely marvellous shower, probably the best I have come across in any hotel, really good attention to detail including illuminated magnifying mirror and decent hairdryer.
Bar and restaurant - we had breakfast a couple of times and it was lovely. Again, friendly welcoming staff, plenty of choices, special sections for particular diets- couldn’t fault it. We also used the bar most days, mainly for coffees/hot drinks and a couple of times we also had food, which was fine - especially nice desserts! Bar prices were fine not super pricy as can be in some hotels. Especially friendly barman who was very efficient and always had a smile and a chat and helped us practice our very poor Spanish! (Sorry we can’t remember his name with delay in posting this review).
Overall this hotel provided everything we needed, with style and friendliness. We’ll be returning, hopefully in better weather when we can try out the rooftop terrace, pool, and also the cute garden at the rear of the hotel.
Overall we couldn’t fault this hotel, it gave luxury, combined with friendliness.

Date of stay: December 2021
Trip type: Travelled with family
1  Thank LAs17186364
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CATALONIA GRAN VIA BILBAO, Director General at Catalonia Gran Via Bilbao, responded to this reviewResponded 30 January 2022

Dear LAs17186364,
Many thanks for your kind words. We celebrate you enjoyed your stay in general and in particular the costumer service, the comfort of the room and our bar and restaurant. We look forward to welcoming you again in the future.
Kindest regards. Catalonia Gran Vía Bilbao Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2021

The hotel is almost brand new, the rooms had a modern and well designed interior, the bathroom was perfect with luxury fittings and the staff were friendly and attentive catering to your every need. I'll definitely stay here again on my next visit to Bilbao.

Date of stay: December 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mikeeehym
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CATALONIA GRAN VIA BILBAO, Director General at Catalonia Gran Via Bilbao, responded to this reviewResponded 13 December 2021

Dear Mike,
Thank you for your review and many thanks for your kind words. We are glad you enjoyed your stay and look forward to welcoming you again. Kindest regards.
Catalonia Gran Vía Bilbao Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2021 via mobile

We stayed a total of four nights in this hotel and we couldn’t of been more pleased. On arrival the hotel staff at reception were very helpful and actually upgraded me to a better room, totally to my surprise. The room was immaculately clean and very spacious. The bathroom was superb and the showering facilities were amazing! The bedroom has a nice mini bar and a nice coffee machine etc. the cleaners do a great job also. The hotel bar is a nice place to go for a few drinks before you leave the hotel for the evening.

However, the best thing about this hotel is the location. I had a selection of three hotels in my mind and I am so glad I chose Catalonia Gran Via Bilbao. In our opinion the best part of the city is Casco Viejo, The Old Town, and this hotel is a nice 20 minute walk from there. There’s also many lovely areas/neighbourhoods that this hotel is near, everything within a walking distance from the hotel’s front door. Your not too centred in Bilbao’s hussle and bussle, but also not too far out!

We never had breakfast in the morning but can only imagine it would of been good. The spa looked nice and the pool would be lovely to unwind in the summer during the hotter days.

Overall I would most definitely recommend this hotel, especially if your a couple!

Gracias Catalonia Gran Via, por un tiempo perfecto!

Date of stay: November 2021
Trip type: Travelled as a couple
Thank thomasclark_21
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 25 October 2021

The hotel is great. The staff is friendly and super helpful in providing directions and suggestions. The room was attractive, clean, well-appinted, and reasonably priced. My only concerns is the cost of the buffet breakfast -- 18 Euros.

The 3 Euro bus ride from the airport stops across the street from the hotel. Once in the city, exit at the third stop. Cross the street and then walk about 50 meters to the left. The bus departs from the airport every 30 minutes on the hour and half hour.

The hotel is about a 10 minute walk from a metro station.

Room tip: If a quiet room is desired, ask for one facing the pool.
Date of stay: October 2021
    • Location
    • Sleep Quality
    • Service
1  Thank RichT529
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CATALONIA GRAN VIA BILBAO, Director General at Catalonia Gran Via Bilbao, responded to this reviewResponded 7 November 2021

Dear Rich T529, First of all, thank you for trusting on us. We are glad to know that you liked the hotel and you found our staff friendly. We take good note of your comments that help us to improve our service. For all the team that compose the Catalonia Gran Vía Bilbao hotel , it was a real pleasure to had with us and we hope to welcome you again soon.
Kind regards,
Catalonia Gran Vía Bilbao Team

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Reviewed 25 October 2021

Be careful to inspect your bathroom for evidence of mold. Black mold encountered on the ceiling of the shower.

Condition reported to front desk with no remediation or change of room. Situation also reported to corporate with no follow-up.

Date of stay: October 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mitchell G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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