We stayed two days in Bilbao instead of San Sebastián as we couldn't get rooms in San Sebastián. We are so glad we stayed at this hotel. The hotel is new and very well appointed. Beautiful room and a very nice and modern bathroom. But that is not why I gave them a five star, the five star is because of the staff.
We needed help with Covid testing and Pablo and Maria went way out of their way to help us. My wife's test results were lost as the clerk at the hospital made an error. I had no idea how to get this issue fixed and we were already on our way to Madrid. So I called Maria and asked her to help. Mind you we had checked out. She called them for us and kept me informed by sending me emas. Maria you are awesome! Thank you!More
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