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4 - 9 of 133 reviews
Reviewed 30 September 2021

Good location but very poor overall. Checking was very slow and they didn’t speak English. Rude staff and questioned if we paid whilst I had proof. Breakfast didn’t open till 8am which didn’t work for us as we had to leave early to catch bus. Very reluctantly agreed to do a takeaway breakfast. Pointless in the end as the yogurt and the apple was the only thing edible in there. Room itself was nice but nothing special. Would not return.

Date of stay: September 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank J L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Barreta Lucas, Marketing at Ilunion San Mames, responded to this reviewResponded 12 November 2021

Dear Jl,

Thank you for staying with us on your recent trip to Valencia and for sharing your impressions.
We are deeply sorry that your stay at our hotel did not meet your expectations, we are aware that the information and services available at our hotel are perfectly explained from the arrival of our guests.

We are aware that the new normal we are facing has made us change all of our habits and customs, but if there is something that we are clear about in all our establishments, it is that above all else it will prioritize the safety of both our customers and of our staff. We look forward to welcoming you back to our facilities.

Receive a cordial greeting
Sincerely,
Álvaro Díaz-Munío, General Manager ILUNION San Mamés

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2021

This is a new hotel, centrally located but still in the middle of a construction site. Parking difficult to find. The reception staff were pretty useless. Very poor signs to help the building if you are driving.

Date of stay: September 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank cfoid4mxfc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Barreta Lucas, Marketing at Ilunion San Mames, responded to this reviewResponded 12 November 2021

Dear Cfoid4mxfc

Thank you for staying with us on your recent trip to Valencia and for sharing your impressions.
We are deeply sorry that your stay at our hotel did not meet your expectations, we are aware that the information and services available at our hotel are perfectly explained from the arrival of our guests.

We are aware that the new normal we are facing has made us change all of our habits and customs, but if there is something that we are clear about in all our establishments, it is that above all else it will prioritize the safety of both our customers and of our staff. We look forward to welcoming you back to our facilities.

Receive a cordial greeting
Sincerely,
Álvaro Díaz-Munío, General Manager ILUNION San Mamés

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2021

Modern hotel, well equipped, excellent soundproofing (zero noise), good beds. Good parking with wide spaces immediately adjacent in Parking Bilbao. Not very easy to find by car and Google Maps but after a couple of trips around the block we were in. Right next to the intermodal, tram/bus/metro

Date of stay: September 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank BarcaBloke
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Barreta Lucas, Marketing at Ilunion San Mames, responded to this reviewResponded 22 October 2021

Dear Barcabloke,

First of all, thank you for sharing your experience at our hotel. We are pleased to know that we have lived up to your expectations.

We will convey your kind words to our entire team. We look forward to welcoming you again in the near future at any of the hotels of our company ILUNION Hotels.

Receive a cordial greeting
Sincerely,
Álvaro Díaz-Munío, General Manager ILUNION San Mamés

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2021 via mobile

Great brand new hotel. Staff is very friendly and eager to solve any issues. There was a misunderstanding with a booking which was quickly resolved. A few minutes walk bring you to plenty of restaurants and bars. Would definitely recommend

Date of stay: April 2021
Trip type: Travelled as a couple
Thank viliusbal
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Barreta Lucas, Marketing at Ilunion San Mames, responded to this reviewResponded 22 October 2021

Dear Vilius

First of all, thank you for sharing your experience at our hotel. We are pleased to know that we have lived up to your expectations.

We will convey your kind words to our entire team. We look forward to welcoming you again in the near future at any of the hotels of our company ILUNION Hotels.

Receive a cordial greeting
Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago
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Date of stay: May 2022
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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