We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
US$106
View deal
Hotels.com
Agoda.com
US$96
View deal
Expedia.comUS$114
TravelocityUS$114
TraveluroUS$124
View all 19 deals
Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (1,603)
Filter reviews
1,603 results
Traveller rating
637
741
164
36
25
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
637
741
164
36
25
Show reviews that mention
All reviews great location old town nice hotel rooms are big airport bus superior room bars and restaurants on foot nice bathroom the river reception city guggenheim euros plaza direction
Selected filters
Filter
Updating list...
6 - 11 of 1,603 reviews
Reviewed 24 February 2021

Located in the city center and with parking in the same building.
Rooms are big, confortable and super clean.
Hotel has very clear safety measures, with only 1 direction walk in corridors, direction indications for the breakfast area, safety distance marks in the floor, BUT even with that the hotel remains very charming, and the staff is super friendly.
I was on a business trip, but I would go back with my family to visit the city.

Date of stay: February 2021
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank sbr1909
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Alvaro Saiz, Director General at Sercotel Coliseo Bilbao, responded to this reviewResponded 16 September 2021

Dear Guest:
Our customers are our best reference for improvement and that is why your comments are very important to us.
We are glad to transmit your feedback to the rest of the staff, because for all of us, client satisfaction is our main goal.
I look forward to seeing you in our hotel again soon.
Best regards.
Alvaro Saiz. General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2020

Delightful place, good location, tidy and new with some character, fair price, good staff, no compliments.

Room is decent size, bathroom is spacious and the small gym had everything needed for a little workout before a day of lovely local food.

Date of stay: July 2019
    • Rooms
    • Cleanliness
    • Service
Thank finm
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Direccion D, Director General at Sercotel Coliseo Bilbao, responded to this reviewResponded 28 January 2020

Dear Guest:
Thank you for the score awarded and so positive comment.
Hopefully you can repeat your stay with us as soon as possible.
Receive a cordial greeting:
Alvaro Saiz. General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2019

I really enjoyed the stay at this hotel. Hotel room was spacious and clean, the staff were helpful and breakfast was really nice. Walking distance from all the sights. I definitely would stay again and I would recommend.

Date of stay: November 2019
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank emmatO5021ZF
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Direccion D, Director General at Sercotel Coliseo Bilbao, responded to this reviewResponded 25 November 2019

Dear Guest:
Our customers are our best reference for improvement and that is why your comments are very important to us.
We are glad to transmit your feedback to the rest of the staff, because for all of us, client satisfaction is our main goal.
I look forward to seeing you in our hotel again soon.
Best regards.
Alvaro Saiz. General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2019 via mobile

Overall decent hotel with a good breakfast but bad service.
We arrived on Friday night and discovered that the shower in the room 412 didn’t work properly (only freezing cold or boiling hot water), next day informed the reception. After few hours MOD visited our room to tell us that probably everything is ok because he checked the rooms around and they were fine (:D!!!)
After showing him that it was not “fine” he said that until Monday he can’t do anything. Monday it was still not fixed so when we complain again on Tuesday morning... they sent an engineer to fix it at 13:45, 15min before checkout :D Like a hotel parody, it would be funny if not the reality of 5 days without the shower without any compensation or trying to make it right.
Sercotel collection? Haha... collection of unprofessionally trained staff :D

Date of stay: November 2019
Trip type: Travelled as a couple
1  Thank Jan M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Direccion D, Director General at Sercotel Coliseo Bilbao, responded to this reviewResponded 25 November 2019

Dear Guest
Our customers are our best reference for improvement and that is why your comments are very important to us.
We follow up your observations to the relevant departments.
In a few doas I will contact you to comment on what happened and thus be able to offer you my particular explanation.
Hoping that these problems do not prevent you visiting us again in the future.
Best regards
Alvaro Saiz, General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2019 via mobile

The hotel was in the perfect location, in new part of bilboa, everything was in short walking distance.the rooms were perfectly cleaned and comfortable, bathroom was spotless. The heating was easy regulate. Breakfast was tasty, self service in large open room. Staff, especially the reception staff were very pleasant and extremely helpful.

Date of stay: November 2019
Trip type: Travelled as a couple
Thank trish130
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Direccion D, Director General at Sercotel Coliseo Bilbao, responded to this reviewResponded 25 November 2019

Dear Guest:
We are glad to transmit your feedback to the rest of the staff, because for all of us, client satisfaction is our main goal.
I look forward to seeing you in our hotel again soon.
Best regards.
Alvaro Saiz. General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews