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3 - 8 of 70 reviews
Reviewed 28 February 2022

Modern hotel, well located in the heart of Bilbao, with very good equipment in general, and comfy bedding in particular. Prices are reasonable and personnel is considerate and efficient. What more can you ask?

Date of stay: February 2022
    • Value
    • Location
    • Service
Thank andrecito
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Cristina Velasco, Guest Services / Front Office at Sercotel Ayala, responded to this reviewResponded 10 March 2022

Dear Andrecito,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Cristina Velasco
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2022 via mobile

I stayed for two nights on a business trip. The hotel is perfectly located beside all of the major shops and trendy restaurants. The room, staff and wide variety of breakfast was all exceptional. My only complaint (if it even can be considered one) is that I forgot to take some body cream on this trip and coincidentally this hotel didn’t provide any either. I was a bit surprised since they offered everything else including a bath robe and slippers but no hand or body cream could be found anywhere. It wasn’t the end of the world however it was just a reminder to make sure that I always take some with me.

Date of stay: February 2022
Trip type: Travelled on business
Thank silviamL3498BW
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Cristina Velasco, Guest Services / Front Office at Sercotel Ayala, responded to this reviewResponded 30 March 2022

Dear Silvia,
I am so happy to receive such positive feedback on your experience, and thank you for your comments, they have a real value for us, in order to improve our service, day-to-day. We are proud to know that the entire team did as much as possible to help you during your stay with us.
It would be a pleasure to welcome you again in the near future.

Greetings

Cristina Velasco
Front Office Manager
Sercotel Ayala

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2021 via mobile

I picked this Sercotel because if it’s location and being new. It feels like new construction and very modern indeed.

It is like a boutique hotel and they are very attentive when you need things like more toilet paper. The only thing missing was availability of tissues. They provided individual little tissues in packs.

Breakfast was excellent. It had a variety of meats, cheeses, fruits, juice, sweet rolls, even freshly made churros con chocolate and Spanish bread I can warm up to make small little jamon and cheese sandwiches served with little
individual glasses of crushed tomato through a sieve (maybe that is how they did it) and olive oil for the bread - like pan con tomato you make yourself.

Room was comfortable and quiet and the bathroom had a bidet!

I

Room tip: Walking distance to the subway, across from Spain’s iconic department store, the old part of town and Guggenheim Museum!
Date of stay: November 2021
Trip type: Travelled as a couple
Thank foodyholic
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 27 December 2020 via mobile

The hotel is a really cozy place, like a Christmas house. We felt so good welcomed and good. Everything was so clean and good located. The receptionist was sooo nice, a real professional. Thank you so much!! We are so happy we have choosen you!

Date of stay: December 2020
Trip type: Travelled as a couple
Thank K8447DZgloriac
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Oscar del Horno , Atención al cliente/recepción at Sercotel Ayala, responded to this reviewResponded 29 December 2020

Dear K8447DZgloriac,

First of all, I want to thank you for having selected Sercotel Ayala for your stay in Bilbao.

It is an absolute pleasure that you describe the hotel as a cozy, I can´t think a better adjective to feel pride of this hotel..

I also want to thank you for highlighting the service our staff provide, i will convey them your wonderful words.

I hope to see you again in the next future!

My best regards,

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Reviewed 1 week ago via mobile
Google Translation

Date of stay: June 2022
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Cristina Velasco, Guest Services / Front Office at Sercotel Ayala, responded to this reviewResponded 5 days ago
Google Translation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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