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Reviews (3,924)
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Traveller rating
2,339
1,278
214
56
37
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All reviews old town great hotel the bus secure parking minute walk casco viejo guggenheim museum breakfast buffet comfortable beds air conditioning the river city gran euros garage
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Reviewed 31 October 2021 via mobile

Excellent Hotel rooms very spacious with rain shower Breakfast was top class with a wide variety of choice both hot and cold, we had Dinner on one night in the restaurant which was also excellent
All the staff were very courteous and helpful there is a nice little bar in the lobby with a comfortable seating area
The Hotel is a 10 Minutes walk down hill to the Old Town you can get the 77 Bus back up the hill for €1.35,

The Hotel is 20 Minutes from Airport Taxi was €25

Well worth getting the bus to San Sebastián for a day trip they depart every 30 minutes from Main bus terminal we got an Uber from the Hotel to the bus station for €9

I would highly recommend Gran Hotel Bilbao a great location to explore this wonderful city 5 Star Stay

Date of stay: October 2021
Trip type: Travelled as a couple
2  Thank Josie2009
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 26 October 2021

Wanted a hotel with on-site secure parking. Hotel is comfortable and staff (especially Tatiana on reception) were friendly and helpful. Bilbao centre was within 15min walk of the hotel which was fine.

Date of stay: October 2021
    • Value
    • Rooms
    • Service
Thank antony_h_spencer
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 15 October 2021 via mobile

We were forced to stay in a hotel in Bilbao after a car breakdown during a bank holiday delayed our journey to our new home in Malaga province by 4 nights. It was the only hotel available that would take both us and our dog, Luna and we received a welcome pack of a bed for her, a bowl and treats too! We had bought meat for the friends we were going to stay with and so they offered their freezer to preserve it, they translated for us over the telephone when we needed to speak to the garage about our car repairs and allowed us to have our meal from the restaurant in our room too as we had Luna and couldn’t leave her for long.

Thank you to all the staff for all your help and support this past week as it was a difficult time for us and you made it pass smoothly and with a smile.

The room itself was incredible, super king bed, hot water all the time, good wifi and clean as a new pin!

Date of stay: October 2021
Trip type: Travelled with family
1  Thank Travelmonster70
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 9 October 2021 via mobile

This is my second visit to this hotel, this time a 3 night stay to celebrate our wedding anniversary. We arrived at 11pm. Check in was smooth but information on the hotel and facilities was not forthcoming (e.g. times of breakfast, dinner, WIFI, time bar closed, local recommendations etc).

Room was very spacious, clean and shower worked well. Interesting wall mural. Walls a little thin so we could hear next door’s activities.

We had dinner one evening and breakfast one morning. Both were very good, freshly cooked and well presented. We would recommend the salmon supreme.

Super helpful waitress who recommended the local wine, which was delicious.

Very thoughtful of the hotel to give us a bottle of fizz to celebrate our special occasion. We will be back to stay if we return to Bilbao.

The hill is a great work out!

Date of stay: October 2021
Trip type: Travelled as a couple
1  Thank Ightham1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 29 September 2021

Check-in is tricky at this hotel! Be prepared! They require you to check in prior to arriving at the hotel and the website is very unreliable. It took us quite a bit of time to complete the process. However, when we arrived, the front desk staff was EXCEPTIONALLY welcoming and appreciative that we completed the process online prior to arrival. There is a restaurant that provides meals and great service. The hotel is not central to the city center, but not far either...we were able to walk to local restaurants and shops. We did park at the hotel, but it is tricky to figure out. There is really no check-in parking at the front of the hotel and no signage to direct you. We basically just pulled straight into the parking garage and sorted out the parking once we got to the front desk. The customer service at this hotel is what really makes it stand out. Rooms were comfortable and clean.

Date of stay: September 2021
    • Location
    • Rooms
    • Service
1  Thank bsalazar6607
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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